[UAE] Device Upgrade Premium Service

Drop your old device instead of repairing it! Pay an extra money and get a brand-new one at the nearest HUAWEI Walk-in Service Center NOW!!!

To provide you with the fresh experience of HUAWEI device with a lower price, HUAWEI UAE launched Device Upgrade Premium Service. You can get a brand-new device with only a small charge when requesting the repair service for your phone.

• New device with higher specifications
• Cost-saving

This is an ongoing service. Customers can stay tune to the official website to find more details.

Applicable Countries and Regions	Inapplicable Countries and Regions
United Arab Emirates	Countries and regions outside the United Arab Emirates. Customer service varies by countries and regions, please contact the local Huawei hotline for this campaign in the country or region where you are at.

You can visit Jumbo Abu Dhabi, HUAWEI Authorized Service Center (ASC) Dubai Sky Tower, Dubai Gloria Building ASC and Deira City Center Service to participate in this activity.

You can replace your old HUAWEI smartphone with a new one listed in the table below:

There is no number-of-times limit for participating in this campaign, but you can only submit request once for each old device (Subject to the serial number).

• The old device is a genunie one regardless of which country you bought it from.
• All the parts in the old device must be the original HUAWEI parts, any device with part changed or replaced in any unauthorized HUAWEI Customer Service Center will be rejected.
• The old device cannot lack of any spare parts, such as cameras and screens (excluding accessory chargers).
• The device cannot be an assembly device or a knockoff device.
• HUAWEI will provide 12-month warranty for the new device and 6-month warranty for packaged accessories.
• Refund is not supported for new devices. However, they can be replaced within the first 14 days only causing by manufacturing issues.

Please participate in the service by visiting a HUAWEI Authorized Service Center directly to replace the device.

If the inventory of the new device is sufficient, you can get your old device evaluated and receive a new one within 2 hours. However, if the new device is not in stock, the inventory arrival time of the store shall prevail.

1. Submit your old device to us by visiting HUAWEI Service Center directly.
2. We will evaluate your old device, if it is applicable, then you will be required to only pay a corresponding amount of money (Check the Charging Standard).