[UAE] Device Upgrade Service

Applicable products: HUAWEI nova 8i,HUAWEI Y9 Prime 2019,HUAWEI Y9a,Honor 8X,HUAWEI nova 3i,HONOR 9X,HUAWEI Y9 2019
Applicable products:
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[UAE] Device Upgrade Service

Drop your old device instead of repairing it! Pay an extra money and get a brand-new one at Dubai MSC or the nearest Axiom Walk-in Service Centers NOW!!!

1. Service Profile

What is Device Upgrade Service?

To provide you with the fresh experience of HUAWEI device with a lower price, HUAWEI UAE launched Device Upgrade Service. You can get a brand-new device only with a small charge when request repair service for your faulty device.

Why should I Choose Device Upgrade Service?

  • New Device with higher specifications
  • Cost-saving

2. Availability

Time and Dates

This service is only applicable from September 5 2022 till December 31 2022.

Applicable Countries and Regions

Applicable Countries and Regions

Inapplicable Countries and Regions

United Arab Emirates

Countries and regions outside the United Arab Emirates.

Customer service varies by countries and regions, please contact the local Huawei hotline for this campaign in the country or region where you are at.

Applicable Service Center

You are welcomed to visit the Dubai Multiple Service Center (MSC) or all Axiom Walk-in Service Centers to participate in this service.

MSC Address: Dubai Sky Tower -Ground Floor - Sheikh Zayed Rd - Dubai - United Arab Emirates

Applicable Product Category & Product Model & Charging Standard

You can replace your old device with a new one (listed in the following table) by paying an extra fee:

Old Devices

New Devices

New Device Replacement Price under Device Upgrade Service (AED)

Market Price (AED)

  • Y9 Prime 2019 (4GB+128GB)
  • Honor 9X (6GB+128GB)
  • Honor 8X (4GB+128GB)
  • Y9 2019 (4GB+128GB)
  • nova 3i (4GB+128GB)

nova 8i (8GB+128GB)



Y9a (8GB+128GB)



3. Limitations and Conditions

Number-of-times Limit

There is no number-of-times limit for participating in this campaign, but you can only submit request once for each old device (Subject to the serial number).

Participation Conditions

No matter your phone is old non-faulty or completely damaged, you can upgrade the device if:

  • The old device is a genunie one regardless of which country you bought it from.
  • All the parts in the old device must be the original HUAWEI parts, any device with part changed or replaced in any unauthorized HUAWEI Customer Service Center will be rejected.
  • The old device cannot lack of any spare parts, such as cameras and screens (excluding accessory chargers).
  • The device cannot be an assembly device or a knockoff device.
  • HUAWEI will provide 12-month warranty for the new device and 6-month warranty for packaged accessories.
  • Refund is not supported for new devices. However, they can be replaced within the first 14 days only causing by manufacturing issues.

4. Available Service Combinations

Available Service Channel

Please participate in the service by visiting a HUAWEI Authorized Service Center directly to replace the device.

If the inventory of the new device is sufficient, you can get your old device evaluated and receive a new one within 2 hours. However, if the new device is not in stock, the inventory arrival time of the store shall prevail.

5. Instructions for Participating in the Service

  1. Submit your old device to us by visiting HUAWEI MSC directly.
  2. We will evaluate your old device, if it is applicable, then you will be required to only pay a corresponding amount of money (Check the Charging Standard).

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