Problem

After a user sets a fingerprint lock on a 2-in-1 laptop, locks the screen, and rotates the device, the screen color is layered and the fingerprint icon does not appear above the time on the lock screen.

Cause

This is a common issue in Microsoft Windows. After a fingerprint lock is set on a computer and the fingerprint icon is displayed on the desktop, the screen color will be layered when you rotate the screen (to switch the display from landscape mode to portrait mode).

Solution

Workaround:

Rotate the screen again to switch to landscape mode.

Permanent solution:

1. To resolve this issue, Huawei has requested an optimized Windows version. Please stay tuned for new OS patches and update your device at the earliest convenience. Update availability is dependent on Microsoft.
2. If you have any further questions, please contact Microsoft customer service. You can also log in to the Microsoft official website, click Contact Microsoft at the bottom of the home page, and follow the onscreen instructions for assistance. Thank you for your understanding and support.