Terms and Conditions
1.Product Introduction
1.1What is “HUAWEI Care+ Accidental Damage Protection for Watch”
When users encounter out-of-warranty faults due to unexpected factors, they face high maintenance costs.
To reduce the high out-of-warranty maintenance costs for customers, HUAWEI launches “HUAWEI Care+ Accidental Damage Protection for Watch”.
If the device is faulty due to accidental collision, drop, squeeze, or liquid penetration, customers can
go to HUAWEI Authorized Experience Store to use benefits of“HUAWEI Care+ Accidental Damage Protection
for Watch” to repair the device.
Explanation:
·Customers can only use “HUAWEI Care+ Accidental Damage Protection for Watch” for repair
service for one time only
·The claim fee will be charged for the service
·The strap is not guaranteed.
1.2Why Choose “HUAWEI Care+ Accidental Damage Protection for Watch”
·Comprehensive coverage for accidental damage
·Ultra-low accident service charge
·100% Original Spare Parts & professional maintenance
1.3Validity Period of “HUAWEI Care+ Accidental Damage Protection for Watch”
The validity period will start from the purchase day, end 12 months/24 months later. The exact expiration
time will be 24: 00 of the expiry day. (According to the official purchase receipt)
1.4Security and Quality
Thank you for choosing HUAWEI Care+ products. You may rest assured that HUAWEI Care+ products that you
purchased from HUAWEI Authorized Experience Store are official products. When you purchase a product
from an offline retail store, please
confirm with the staff in advance that the product you have purchased is an official product. You can
also query your benefits on
HUAWEI Consumer Business Official Website
HUAWEI Consumer Business Official Website.
2.Availability
2.1Applicable Products of “HUAWEI Care+ Accidental Damage Protection for Watch”
Item |
Applicable Product |
Inapplicable Product |
Product brand |
HUAWEI |
· Third-party brand
|
Product type |
Officially Released Products
(Only UAE Version)
|
· Products purchased from HUAWEI official channels outside UAE
· Demo samples
|
2.2Applicable Product Models of “HUAWEI Care+ Accidental Damage Protection for Watch”
Product Series |
Product Models |
Service Product Type |
Price (AED) |
HUAWEI WATCH GT Series |
GT 4 |
1-year "HUAWEI Care+ Accidental Damage Protection for Wearables” |
99 |
2-year "HUAWEI Care+ Accidental Damage Protection for Wearables” |
189 |
2.3Applicable Customers of “HUAWEI Care+ Accidental Damage Protection for Watch”
Applicable Customer Type |
Inapplicable Customer Type |
Personal Customer |
Enterprise Customer |
Explanation:
Please refer to HUAWEI UAE Official Online Store or HUAWEI Authorized Experience Store for the
final
price.
3.Purchase “HUAWEI Care+ Accidental Damage Protection for Watch”
3.1Where to buy “HUAWEI Care+ Accidental Damage Protection for Watch”
Customers can purchase “HUAWEI Care+ Accidental Damage Protection for Watch” with a new HUAWEI-Branded
device.
Please refer to the following table for the purchase channels of “HUAWEI Care+ Accidental
Damage Protection for Watch”.
Purchase Channels |
Purchase Store |
Notes |
Online |
HUAWEI UAE online store |
Customers can order “HUAWEI Care+ Accidental Damage Protection for Wearables” while
purchasing a new device on PC, WAP, IOS-APP, and Android-APP of HUAWEI Online Store.
|
Offline |
HUAWEI Experience Stores
Explanation
Customers could can visit the following HUAWEI Experience Stores to purchase “HUAWEI
Care+ Accidental Damage Protection for Watch”
· HUAWEI Authorized Service Center Dubai Sky Tower
· HUAWEI Authorized Service Center Dubai Gloria Building
· HUAWEI Authorized Service Center AD Al Qubaisi
|
- |
Explanation:
Please contact the service personnel of the offline store to confirm the
availability of “HUAWEI Care+ Accidental Damage Protection for Watch”
3.2Conditions to Purchase “HUAWEI Care+ Accidental Damage Protection for Watch”
Customers can purchase “HUAWEI Care+ Accidental Damage Protection for Watch” from the same sales channel
when purchasing eligible HUAWEI devices.
3.3Number-of- purchase times Limit of “HUAWEI Care+ Accidental Damage Protection for
Watch”
“HUAWEI Care+ Accidental Damage Protection for Watch” purchasing will be available to each product
(subject to Serial Number) for once only. (Including presented “HUAWEI Care+ Accidental Damage
Protection for Wearables”)
3.4Proof of “HUAWEI Care+ Accidental Damage Protection for Watch”
After purchasing “HUAWEI Care+ Accidental Damage Protection for Watch”, the Customers can get valid
proof of purchase from the corresponding seller.
Purchase Channels |
Available Proof Types |
Notes |
HUAWEI UAE Official Online Store |
E-invoice, paper invoice |
The screenshots of“HUAWEI Care+ Accidental Damage Protection for Watch”purchase order
can also be used as valid proof. |
HUAWEI Experience Stores |
Paper invoice |
- |
3.5Benefits Query of “HUAWEI Care+ Accidental Damage Protection for Watch”
Customer can query benefits of “HUAWEI Care+ Accidental Damage Protection for Watch” through
HUAWEI Consumer Business Official Website or HUAWEI Consumer Hotline if the customer has purchased it.
Query Channel |
Query Path |
HUAWEI Consumer Business Official Website |
Customer should log in to HUAWEI Consumer Business Official Website and choose “Support”
in the navigation bar <“Warranty Period & Support Service Query”,and enter the device SN
(Serial Number) and verification code to view
benefits information, or can click the link to query the information: https://consumer.huawei.com/ae-en/support/warranty-query/
|
HUAWEI Consumer Hotline |
Customer should prepare SN (Serial Number) of the device in advance, then dial HUAWEI
Consumer Hotline at 80066600 and follow the voice prompts to query the benefits. |
4.About “HUAWEI Care+ Accidental Damage Protection for Watch”
4.1The Covered Product of “HUAWEI Care+ Accidental Damage Protection for Watch”
The purchased “HUAWEI Care+ Accidental Damage Protection for Watch” is only applicable for the
registered device (subject to the device SN).
Explanation:
“HUAWEI Care+ Accidental Damage Protection for Watch” is bound to SN of the purchased
entire device.
4.2“HUAWEI Care+ Accidental Damage Protection for Watch” Benefit Activation
The benefit of “HUAWEI Care+ Accidental Damage Protection for Watch” will be activated
automatically after purchase. And the activation time varies by purchase channels, please refer to
the table below for more information:
Purchase Channel |
Benefit Activation Time |
HUAWEI UAE Official Online Store |
Within 24 hours of the product signing time |
HUAWEI Experience Stores |
Within 24 hours after product purchase |
The benefit of “HUAWEI Care+ Accidental Damage Protection for Watch” will terminate
automatically in any of the following situations:
· The registered device is expired
from the benefit valid period, or the benefit has
been claimed within the valid period for once.
· According to the product detection, the
registered product has been replaced by unauthorized parties before.
· Tested by HUAWEI Authorized Customer Service Center engineers, the registered product has
been repaired by unauthorized parties before.
· If HUAWEI discovers that you have deliberately
damaged the device for fraud purposes,
benefits of “HUAWEI Care+ Accidental Damage Protection for Watch” will be terminated immediately
and HUAWEI reserves the right to prosecute you for legal liabilities.
4.3HUAWEI Care+ Accidental Damage Protection for Watch” Benefit Transfer
Since the purchased “HUAWEI Care+ Accidental Damage Protection for Watch” is only applicable
for the registered device (subject to the device Serial Number), it cannot be transferred unless the
registered device has been replaced
from the official channel. If the customer need replacement service of the device and transfer the
benefits of it, please contact the sale-party for further information. (Replace where it be
purchased)
Valid period after benefit transfer
· Within 7 days of purchase from HUAWEI
Official Online Store, if the registered device has occurred no reason replacement of a new
device, the benefit can be transferred
to the replacement device, the warranty period and the 1-year valid period will restart from the
device replacement day.
· Within 14 days of purchase from HUAWEI Offline Retail
Store, if the registered device has been
replaced due to performance faults, the benefit can be transferred to the replacement device, the
warranty period and the 1-year valid period will restart from the device replacement day, and
benefit of “HUAWEI Care+ Accidental Damage Protection for Watch” will start from 00:00:00
on the day after the end of the original warranty period.
4.4“HUAWEI Care+ Accidental Damage Protection for Watch” Benefit Cancellation
and Refund
· Within 7 days of “HUAWEI Care+ Accidental Damage Protection for Watch”, the benefit
can be cancelled with the covered device return, if it has not been claimed yet, after which the
benefit will be invalid. Please contact
the seller for detailed information about the cancellation request
· For any other situations, “HUAWEI Care+ Accidental Damage Protection for Wearables” cancellation,
termination and will be denied. Besides, the benefit is only available to the registered device, and
it is not transferrable. If the customer
need to revoke the benefits with the device return, please contact the specific HUAWEI Experience
Stores. (Return where it be purchased)
Explanation:
· Any dispute or disagreement related to “HUAWEI Care+ Accidental Damage
Protection for Watch” should be subject only to the jurisdiction of the UAE Law and Courts in
Dubai.
· For more information or support,
please call 800-66600 for assistance.
5.Application
5.1Application for Using “HUAWEI Care+ Accidental Damage Protection for Watch”
If your device fails due to accidents after you purchase “HUAWEI Care+ Accidental Damage Protection
for Watch”, you can make an appointment or go to HUAWEI Authorized Experience Stores in the UAE for
repair.
5.2Conditions of use for “HUAWEI Care+ Accidental Damage Protection for Watch”
· The registered device is within the validity period of the HUAWEI Care+ Accidental Damage
Protection for Watch”
· Equipment failure due to accidental collision, drop, squeeze, liquid
ingress, etc.
5.3Number-of-times Limit of “HUAWEI Care+ Accidental Damage Protection for Watch”
Within the 12-month warranty period, the watch can be repaired only once due to accidents
Explanation:
Repair fees are required
5.4Reasons Why the Coverage of “HUAWEI Care+ Accidental Damage Protection for Watch”
Would be Denied
The following situations are not covered by “HUAWEI Care+ Accidental Damage Protection for
Watch”:
· The registered device is not expired from the validity period of “HUAWEI Care+
Accidental Damage Protection for Watch”.
· The product nameplate, SN bar code, and warranty
label are removed or damaged, and cannot be identified.
· The charging case of the terminal
product is faulty due to man-made damage.
· Loss or damage of data, programs or
software that are not required for the basic functions of the product itself.
· Any unauthorized
modification, disassembly or repair.
· Product failure or damage caused by intentional or
criminal acts.
· Various indirect
losses caused by product damage (including but not limited to personal injury, inability to use,
loss of profit, data loss, loss of downtime and loss of working day.