Q: What is FREE Warranty Extension ?
A: FREE Warranty Extension is a temporary adjustment of HUAWEI warranty policy, under which the warranty period (including Screen Protection) of Huawei devices purchased in [United Arab Emirates] which expire between [24-03-2020] to [30-06-2020] will be extended to [30-06-2020].
Q: What kind of devices are eligible to acquire the FREE Warranty Extension ?
A: All HUAWEI devices purchased in [United Arab Emirates] which warranty period expire between [24-03-2020] to [30-06-2020] are eligible to acquire the FREE Warranty Extension.
Q: Do I have to do something to acquire the FREE Warranty Extension for my eligible device ?
A: No, you don't need to do anything. HUAWEI will extended the warranty period for your eligible device in its service system. Please present your proof of purchase of the device when you need a repair.
Q: Do I have to pay for the repair if my device's warranty has expired while it's not eligible for the FREE Warranty Extension ?
A: Yes, you need to pay for the repair charges which include spare part charge, labor charge and tax.
Q: My device's original warranty expiry date is later than your warranty extension date, will it cut off the original warranty period of my device ?
A: No, it won't. It will still be subject to your device's original warranty period if it is longer.
Q: How to query the warranty period information ?
A: There are three ways to query the warranty period information:
1. Support APP.
2. Visit our official website: consumer.huawei.com
3. Call HUAWEI Service Hotline: 80066600 All Days Week From 10:00-19:00 | Arabic/English