Unable to connect my HUAWEI FreeBuds/FreeLace series/FreeClip Bluetooth earphones to a phone/tablet

 

• This FAQ only applies to connecting HUAWEI earphones to phones/tablets. For Bluetooth devices other than HUAWEI earphones, please refer to Connect a HUAWEI phone/tablet to a Bluetooth device.
• Other Problems：
  • If a single earphone cannot connect, please refer to Connect a single earphone to a phone/tablet.
  • If you want to connect to a second pair of earphones, please refer to Dual connect feature on HUAWEI earphones.
  • If a single HUAWEI earbud or a pair of earbuds unexpectedly disconnect, please refer to What do I do if my HUAWEI earbuds unexpectedly disconnect or suddenly stop playing any sound?
  • If a single HUAWEI earbud has no sound, please refer to No sound from a single earphone of my HUAWEI FreeBuds series or WATCH Buds earphones.

Perform the following to troubleshoot:

1. Ensure that the earphones have sufficient battery power: Ensure that the indicator light is yellow or green after opening the charging case.
2. Disable and re-enable Bluetooth on your phone/tablet (click here if Bluetooth fails to be enabled).
3. Check whether your earphones (for example, FreeBuds 5) are already listed in PAIRED DEVICES or My Device. If so, unpair or forget the earphones; if not, go to the next step.

   

4. Place both earphones in the charging case and keep the lid open. Press and hold the Function button for at least 2 seconds , until the indicator flashes white, indicating that the earphones have entered Pairing mode:
   • FreeBuds SE 2 : hold down on the touch control area on the left and right earphone at the same time for 3 seconds or longer.
   • FreeBuds series / FreeClip series / FreeArc : press and hold the Function button for at least 2 seconds.
   • FreeLace Pro 2 : flip the Power switch to expose the green dot, and press and hold the Function button for at least 2 seconds.

   

5. Re-enable Bluetooth in Settings, find the earphones in the list of Available devices or Other devices, and pair the earphones with your device.

   

6. If the issue persists or Bluetooth can't be enabled, restart your phone/tablet, enable Bluetooth again, and press the button until the indicator flashes red to restore the earphones to their factory settings. Then repeat step 5 :
   • FreeBuds SE 2 : hold down on the touch control area on the left and right earphone at the same time for 10 seconds or longer.
   • FreeBuds series / FreeClip series / FreeArc : place both earphones in the charging case, keep the lid open, and press and hold the Function button for 10 seconds.
   • FreeLace Pro 2 : flip the Power switch to expose the green dot and press and hold the Function button for 10 seconds.

After the connection is complete, make sure that your earphones' firmware is always up to date. (Click here to learn how to update the firmware or software.)

If the issue persists, call the Huawei customer service hotline or take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.

To learn more:

• Issues for non-HUAWEI earphones:
  • How to pair speakers, watches, bands, or other devices
  • Unable to connect my HUAWEI Bluetooth speaker to a phone or tablet
  • How to find a lost pair of HUAWEI FreeBuds series earphones
• Other issues of HUAWEI earphones:
  • My HUAWEI FreeBuds series earphones or the charging case cannot be charged or charge slowly
  • [HUAWEI] Unable to connect my watch to my Bluetooth earphones
  • Connect HUAWEI earphones in the AI Life app
  • Unable to connect earphones to a computer
  • Can I listen with just a single HUAWEI earphone?
  • Viewing the battery level of my HUAWEI earphones