My HUAWEI phone screen shows only black and/or white colours or looks warm

Applicable products: Smartphone
Applicable products:
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My HUAWEI phone screen shows only black and/or white colours or looks warm

If a tempered glass screen protector or non-official screen protector is attached to your phone, the colours on screen may not be accurate. Try removing the screen protector and checking again. In addition, set Huawei Home as the default home screen app (by going to Settings > Apps & services > Default apps > Home app > Huawei Home) and use an official preset theme.

If the problem persists, perform the following steps:

If the issue persists

  1. Reset all settings on your phone.

    If Reset all settings is not displayed, this feature is not supported on your device. In this case, skip this step. Thank you for your support and understanding.

  2. If the issue remains unresolved or you encounter any difficulties, back up your data, and take your device and proof of purchase to an authorised Huawei Customer Service Centre for assistance. We will do our best to address your needs.
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