Unable to log in to the Huawei Health app with my HUAWEI ID, the account screen crashes, or a message is displayed indicating that I can't log in due to a network error and telling me to try again later

Problem:

The user cannot log in to the Huawei Health app with their HUAWEI ID, the account screen crashes, or a message is displayed indicating that they can't log in due to a network error and telling them to try again later.

Solution:

1. Switch to another network and try again. For example, switch from Wi-Fi to mobile data or from mobile data to Wi-Fi, and try again.
2. Update HMS Core to the latest version.
   • HONOR devices: Open HONOR AppGallery, search for "HMS Core" or "HUAWEI Mobile Services", and update HMS Core to the latest version.
   • HUAWEI/Third-party devices: Install and open HUAWEI AppGallery and search for "HMS Core" or "HUAWEI Mobile Services". If an Update button is displayed, tap the button to update HMS Core to the latest version.
3. If you cannot update HMS Core, go to Settings > Apps > Apps, find HMS Core, and uninstall it. (Actual settings shall prevail.) Then, log in to your HUAWEI ID.
4. Clear the cache of the Huawei Health app and try again. For example, on a HUAWEI phone, go to Settings > Apps & services > Apps, select Huawei Health, and go to Storage > Clear cache.
5. If the issue persists, uninstall and reinstall the Huawei Health app (which may result in the loss of data that has not been synced to the cloud), and try again.

If the issue persists or you encounter any difficulties, please contact the Huawei customer service hotline for assistance. We will do our best to address your needs.