TROUBLESHOOTING
Offer you scene-based solutions and one-stop check for common phone issues.
Screen
Battery
Calling and Internet
System performence
App errors
Camera
Connections
Contacts and SMS
Others
Device Center
By logging into your HUAWEI account, you can add a new device, manage multiple devices and
learn more about what your device can do.
Smart Diagnosis
One tap to check software and hardware of your phone,
always keep an eye on your device conditions.
Start diagnosis
Start diagnosis
Enjoy Up to 30 % discount on spare parts form 1-7 at the beginning of each month.
Enjoy Up to 30 % discount on spare parts form 1-7 at the beginning of each month.
Send for Repair
Timesaving and trustworthy. Easy to order.Door-to-door service, repair your devices without leaving cozy home.
Free shipping for sending and delivering. Less cost, More convenience.
Free shipping
No need to pay for sending and delivering
Real
time track progress
show every status of your oder
Send for Repair
Timesaving and trustworthy. Easy to order.
Door-to-door service, repair your devices without leaving cozy home.
Free shipping for sending and delivering. Less cost, More convenience.
Free shipping
No need to pay for sending and delivering
Real
time track progress
show every status of your oder
Service centers
Locate the nearst Huawei Customer Service Center. Make an appointment online or join a queue in advance.
Locate the nearst Huawei Customer Service Center.
Make an appointment online or join a queue in advance.
Spare Part Prices
Easy access to spare part prices;
Genuine spare parts with quality assurance; Transparent pricing to protect your rights.
Benefits
Easy to check or purchase the benefits for your devices.
Use E-card as your warranty invoice.
Update
Update your device to the latest version preferentially.
Get the update and learn all new features.
More Services at Hand
More services await you to explore: track the ongoing service, scan, shake and other functions.
Always be ready to provide HUAWEI device users quailifed after-sales services.
How to find Support App?
Option 1
Option 2
Open Support App on the home screen:

Find the icon of Support App and tap to enter.
Search Support App with HUAWEI Assistant:

Scroll down the blank space and type "Support" in the search box, then you can find it easily.