1. What is My Huawei app, and why the Support app is upgrading to My Huawei?

A: My Huawei app is an official app upgraded from the Support app to deliver a channel for customers to find the information and services. It’s also a platform for customers to buy Huawei products and to communicate with other Huawei users. To provide you with a better and more comprehensive experience, we upgrade the Support app to My Huawei to provide all-in-one interaction experience with features of services, purchasing, user interactions, events, activities, and etc.

2. What is the difference between Support app and My Huawei app?

A: My Huawei app is integrated with Huawei official online shop and Huawei official community compared with previous Support app. It provides a more comprehensive channel for user to find the information and services.

3. How can I upgrade to My Huawei app from Support app?

A: If you are using a Huawei smartphone with EMUI version of 8.0 or above, you may open the Support app and follow the upgrading prompt in the app.On the other hand, if you have enabled auto-upgrading feature of the AppGallery, the Support app will be upgraded to My Huawei automatically once it’s available for your phone.If your auto-upgrade is disabled, you can search for My Huawei in the AppGallery and upgrade to the latest version of the app.Please notice if your Support app is not the latest version, you might need to manually search for Support app in AppGallery to upgrade it to the latest version before upgrading it to My Huawei app.

4. How can I find My Huawei app?

A: The Huawei devices with Harmony OS are pre-installed with My Huawei app. And the rest devices have My Huawei upgraded from the previous Support app. You can find My Huawei on your screen, or by one of the following ways:1) Search: You can slide down the home screen, and search for My Huawei to find the app; or search for My Huawei in the Assistant·Today to find the app;2) AppGallery: Go to the AppGallery, and search for My Huawei to find the app;

My HUAWEI App

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Meet My HUAWEI

An official channel for you to find HUAWEI's latest products and activities, get services for your HUAWEI devices, and communicate with fellow users.

Scan QR code or
click below to install

For Android

Find it on AppGallery

Watch Video Meet My HUAWEI

What My Huawei has to offer

Enjoy premium
online shopping experience

Enjoy exclusive offers directly
from the official store.

Communicate with
Huawei Fans

Share ideas, and create
wonderful things together.

Get help from
Huawei Support

Find personalised solutions
to meet your needs.

HOME·HOME

HOME

Stay on top of
everything

Catch up with the latest Huawei news,
grand events, product releases, and big sales.
Get all the news you need in just one glimpse!

SHOP·SHOP

SHOP

Shop with Huawei

Enjoy exclusive offers
directly from Huawei’s official store.

COMMUNITY

Join the official
community

It’s not only a store.
It’s a place to meet like-minded people, share ideas,
and create wonderful things together.

SUPPORT

Find service
on your fingertips

My HUAWEI contains the full features
of the previous Support app,
and more for you to discover

HOW TO UPGRADE TO My HUAWEI?

MyHuawei APP is the updated version of Support APP which is pre-installed on your HUAWEI smartphone. On your Huawei smartphone, if you have Support APP, you can update it manually or choose to update it automatically under Wi-Fi connection.