The rear camera lens is cracked, scratched, or worn out
| The rear camera lens is cracked, scratched, or worn out |
Problem:
The rear camera lens is cracked, scratched, or worn out, affecting camera performance.
Cause:
The glass lens of the camera is often higher than the phone's rear cover, which increases the risk of the lens being broken and scratched.
- About the material of the camera lens
The camera lens is made of high-strength aluminium-silicon glass, which is an alkali-free glass with excellent pressure and scratch resistance. To a certain extent, it can reduce the risk of scratching, crushing and wearing of the lens. This type of glass is most commonly used in the industry.
- What tests have been performed on the camera lens?
To verify the reliability of the camera lenses, we did intensive extrusion, drop and roller testing to ensure that the design meets the quality requirements.
Before product shipment, we draw out a certain percentage of the mass-produced phones to do drop or roller test, to ensure that each batch meets the shipping standards, including the camera lens standards.
Solution:
If this issue affects your ability to use your phone normally, back up your data and take your phone and proof of purchase to an authorised Huawei Customer Service Centre for assistance. Broken, scratched or worn out camera lenses due to mishandling or accident are not covered by warranty. Specific repair method and cost are subjected to the service centre.
- Use a phone protective case that wraps around the edge of the camera lens.
- Avoid putting your phone together with sharp objects (such as keys and gravel).