Problem:

Screenshots and screen recordings can't be taken in certain third-party apps, as further described below:

1. A black screen is displayed but sound continues to play when the screen recording captured in the app is opened in Gallery.
2. When taking a screenshot of the app screen, the message "Unable to take screenshots of private content." displays.
3. When taking a screenshot, the screenshot cannot be displayed, and Couldn't capture screenshot is displayed in the menu bar, as shown below:

Cause:

This issue is related to the design of certain third-party apps rather than restrictions from the phone/tablet. An app would disallow screenshots and screen recordings of their interfaces in the consideration of user information security or video copyright restrictions.

Solution:

If you have any other questions, please contact the app development team.