A payment is indicated as failed but the amount has still been deducted from my bank account or I can't pay with my bank card even though it has a sufficient balance
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Tablet，Smartphone
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| A payment is indicated as failed but the amount has still been deducted from my bank account or I can't pay with my bank card even though it has a sufficient balance |
Go to and check whether your order is listed in the purchase history. If it is not, provide the following information to one of our agents. We will locate the issue and get back to you.
Phone number
HUAWEI ID
Purchase date
Purchased item (such as theme, cloud, and game)
Device model (go to )
Huawei Mobile Services version (go to )
Order number (if a deduction has been made)
Transaction feedback (email or SMS) from your bank (if a deduction has been made)
Your phone number
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