Battery Level is Displaying Abnormal Percentage or Fluctuating

Applicable products: Tablet,Smartphone
Battery Level is Displaying Abnormal Percentage or Fluctuating

If the battery level of your device suddenly decrease significantly or has other abnormal display issues, please check whether the following situations exist:

  • If the surrounding temperature is too high or too low, the device's battery performance will be affected and the battery level will decrease. Please use your device when the temperature is normal.

To ensure the safety of your device, protection mechanism in your device such as high temperature alert or automatic shutdown will be triggered automatically in high or low temperature conditions. Your device should be able to be turned back on when the temperature returns to normal.

  • In the cases that the device is powered on, frequently in low battery power or being awaken after being in idle, the device is likely to run an auto calibration on its battery level, which will be adjusted and displayed accordingly.

If the battery level of your device always face sudden fluctuation or other abnormal issues, please back up the data and bring the phone to the nearby Huawei Customer Service Center for diagnosis with the Proof of Purchase.

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