HUAWEI CARE - SCREEN PROTECTION

Applicable products:
Search reslt, please select
No search result, please select
zoom in pic

HUAWEI CARE - SCREEN PROTECTION

Thank you for considering Huawei Care - Screen Protection Service Product ("Screen Protection"), we will endeavour to provide you with satisfactory service.

 

 

By purchasing Screen Protection, you confirm that you have read and agree to the Terms and Conditions herein: -

 

1.     Product nameHUAWEI CARE – SCREEN PROTECTION SERVICE PRODUCT (“Screen Protection”)

 

2.  Product contentUnder Screen Protection, during the period of twelve (12) months, starting from the date of purchase of Screen Protection (“Screen Protection Period”), we, Huawei Technologies (Malaysia) Sdn. Bhd. will provide your HUAWEI device with one (1) time screen replacement service for cracked display screen. The Screen Protection covers damage to the display screen of device due to drops, falls and other collisions. Upon verification of the Customer’s claim and the validity of Screen Protection based on Huawei’s Support system, HUAWEI’s Authorized Service Center will replace the defective display screen with a non-defective screen.

 

3.     Product features

                   i. Nationwide repair service:

Any Huawei Authorized Service Center in Malaysia can provide the screen replacement service.

                 ii. Original parts: 100% original parts

 

4.      Out of the scope of the Huawei Screen Protection

           i. Device is beyond the Screen Protection Period based on serial number of the device, and there is no valid maintenance certificate or that the maintenance certificate of the device is abnormal;

              ii. The label attached to the device is damaged, such as the serial number label of the device is damaged or missing, the tamper-proof label is damaged or replaced privately, the waterproof label is damaged or discolored and etc.;

               iii.  The normal wear and tear, corrosion, oxidation, rust, deterioration and natural wear of the device

               iv. Defects in the appearance of the device, such as paint removal, scratches, fading, etc.

               v. Unauthorized disassembly, repair and modification (including hardware or system software modification) of the device without permission and authorization of Huawei;

               vi. Failure to follow the instruction manual or connecting the device with non-Huawei accessories causing damage to the device or abnormal function;

               vii.  Failure or damage due to improper use (such as squeezing, liquid injection, etc.); or

               viii. Failure or damage caused by force majeure (such as earthquake, fire, lightning strike, unstable voltage, etc.).

1.     Repurchase

If you did not purchase the Screen Protection during the purchase of your HUAWEI device, you can still purchase the Screen Protection for your HUAWEI device from a participating Huawei Authorized Service Center within the sixty (60) days from the date of purchase of HUAWEI device provided that:

         i. You shall provide the original proof of purchase of your HUAWEI device, such as the receipt of purchase to the participating HUAWEI Experience Store (HES) for verification purposes, so as to determine whether your HUAWEI device is eligible for purchase of Screen Protection; and

          ii. The participating HUAWEI Experience Store (HES) are as follows: -

Huawei Experience Store, Suria KLCC

(Access Mobile Marketing (M) Sdn. Bhd.)

Huawei Experience Store, Sunway Pyramid

(Access Mobile Marketing (M) Sdn. Bhd.)

Huawei Experience Store, One Utama

(Access Mobile Marketing (M) Sdn. Bhd.)

Huawei Experience Store, Paradigm Mall

(Access Mobile Marketing (M) Sdn. Bhd.)

Huawei Experience Store, Subang Parade

(Access Mobile Marketing (M) Sdn. Bhd.)

Huawei Experience Store, IOI City Mall

(Access Mobile Marketing (M) Sdn. Bhd.)

Huawei Experience Store, KL Eco City

(Access Mobile Marketing (M) Sdn. Bhd.)

Huawei Experience Store, Bintang Megamall

(Alpha Telecommunication Sdn.Bhd.)

Huawei Experience Store, Kompleks Megamall Penang Jmb

(Amiray Centenro Enterprise)

Huawei Experience Store, Klang Paradehes,

(Ashita Communication Sdn. Bhd.)

Huawei Experience Store, Lebuh Tapah

(Ashita Communication Sdn. Bhd.)

Huawei Experience Store, Sandakan Habour Square

(B Connect Enterprise)

Huawei Experience Store, Tropicana City Mall

(Bk Communicatio Sdn. Bhd.)

Huawei Experience Store, Digital Mall G Floor

(Bk Communicatio Sdn. Bhd.)

Huawei Experience Store, The Summit Usj

(Bk Communicatio Sdn. Bhd.)

Huawei Experience Store, Alamanda Shopping Centre

(C Two Gadget Sdn.Bhd.)

Huawei Experience Store, Aeon Nilai

(C Two Gadget Sdn.Bhd.)

Huawei Experience Store, The Spring Bintulu

(Urban Republic Sdn. Bhd.)

Huawei Experience Store, The Spring Shopping Mall Kuching

(Urban Republic Sdn. Bhd.)

Huawei Experience Store, Aeon Mall Bukit Mertajam

(Urban Republic Sdn. Bhd.)

Huawei Experience Store, Gurney Plaza

(Urban Republic Sdn. Bhd.)

Huawei Experience Store, Queensbay Mall

(Urban Republic Sdn. Bhd.)

Huawei Experience Store, Suria Sabah Shopping Mall

(Chean&Yong Sdn. Bhd.)

Huawei Experience Store, City Mall Kota Kinabalu

(Chean&Yong Sdn. Bhd.)

Huawei Experience Store, Berjaya Times Square

(Cr Technology Sdn. Bhd.)

Huawei Experience Store, Butterworth

(Daily Gain Teleshop Sdn. Bhd.)

Huawei Experience Store, Kuantan Parade

(East Coast Tele Centre Sdn. Bhd.)

Huawei Experience Store, Parkcity Mall

(E-Phonix Global Sdn.Bhd.)

Huawei Experience Store, Star Mega Mall

(Et Telecommunication Co Sdn. Bhd.)

Huawei Experience Store, Aeon Ipoh

(Excellent Mobile Telecommunication Sdn. Bhd.)

Huawei Experience Store, Lot 3927 Jalan Air Jernih

(Expert Phone Distribution Sdn. Bhd.)

Huawei Experience Store, Kota Bharu

(Directd Retail & Wholesale Sdn. Bhd.)

Huawei Experience Store, Kajang

(Directd Retail & Wholesale Sdn. Bhd.)

Huawei Experience Store, Ss15

(Directd Retail & Wholesale Sdn. Bhd.)

Huawei Experience Store, Sunway Velocity

(First One Mobile Sdn. Bhd.)

Huawei Experience Store, Selayang Mall

(First One Mobile Sdn. Bhd.)

Huawei Experience Store, Karamunsing

(Fortune Mobile Sdn. Bhd.)

Huawei Experience Store, Pusat Perniagaan Manjung

(Fs Infinity Group Sdn.Bhd.)

Huawei Experience Store, Pavillion

(Future Mobile Sdn. Bhd.)

Huawei Experience Store, Plaza Low Yat

(Future Mobile Sdn. Bhd.)

Huawei Experience Store, Sogo

(Future Mobile Sdn. Bhd.)

Huawei Experience Store, I City

(Future Mobile Sdn. Bhd.)

Huawei Experience Store, Batu Pahat Mall

(G Connection Point Sdn. Bhd.)

Huawei Experience Store, Setapak Central

(Golden Adm Enterprise)

Huawei Experience Store, Ioi Mall Puchong

(Gx Alliance Sdn. Bhd.)

Huawei Experience Store, Perak It Mall

(Handphone World Sdn. Bhd.)

Huawei Experience Store, Tanjong Malim.58

(Hitz Communication M Sdn. Bhd.)

Huawei Experience Store, No 182 Jalan Magazine

(Hua Wei Elite Store Sdn. Bhd.)

Huawei Experience Store, The Starling

(Icenter Mobile Sdn. Bhd.)

Huawei Experience Store, Low Yat Plaza

(I Retailer Sdn. Bhd.)

Huawei Experience Store, Melawati Mall

(I World Premier Sdn. Bhd.)

Huawei Experience Store, Wangsa Maju,

(I World Premier Sdn. Bhd.)

Huawei Experience Store, Kluang Mall

(Ig Mobile Centre Sdn. Bhd.)

Huawei Experience Store, Muar

(Ipe Telecommunication Sdn. Bhd.)

Huawei Experience Store, Yuk Yin Shopping Complex

(Kim Poh Sdn. Bhd.)

Huawei Experience Store, Pandan Capital Shopping Complex

(Kk Two Communication Sdn. Bhd.)

Huawei Experience Store, Taiping Sentral Mall

(Kt Telecommunication Sdn. Bhd.)

Huawei Experience Store, Plaza Metro Kajang

(Lms Cellular Premier Sdn. Bhd.)

Huawei Experience Store, Mahkota Parade

(Mps Telecommunication Sdn. Bhd.)

Huawei Experience Store, Sunway Perdana

(Ms Gadgets Sdn. Bhd.)

Huawei Experience Store, Paradigm Mall Jb

(Multitech Sales & Services (M) Sdn. Bhd.)

Huawei Experience Store, Paradigm Mall 2

(Multitech Sales & Services (M) Sdn. Bhd.)

Huawei Experience Store, Aman Central

(Nakano Northern Trading)

Huawei Experience Store, Aeon Jusco Permas Jaya

(New Tech Distribution Sdn.Bhd.)

Huawei Experience Store, Giant Hypermarket Plentong

(New Tech Distribution Sdn.Bhd.)

Huawei Experience Store, Toppen Shopping Centre

(New Tech Distribution Sdn.Bhd.)

Huawei Experience Store, Kuantan City Mall

(Ntg International Sdn.Bhd.)

Huawei Experience Store, Imago Shopping Mall

(Nw Communication Sdn. Bhd.)

Huawei Experience Store, 1borneo Hypermall

(Nw Communication Sdn. Bhd.)

Huawei Experience Store, Cityone Megamall,

(One Two Call Telecommunication Sdn. Bhd.)

Huawei Experience Store, Nu Sentral Mall

(Perstar Service (M) Sdn.Bhd.)

Huawei Experience Store, Central Square

(Phone Avenue Enterprise)

Huawei Experience Store, Terminal One Shopping Centre

(Planet Comms Mobile Seremban Sdn. Bhd.)

Huawei Experience Store, Aeon Tebrau City

(S Class Mobile Sdn.Bhd.)

Huawei Experience Store, Taman Molek

(S & G Telecentre Sdn.Bhd.)

Huawei Experience Store, Tower 1 Menara Pgrm

(Satu Gadget Sdn. Bhd.)

Huawei Experience Store, Aeon Rawang

(Sct Distribution Sdn. Bhd.)

Huawei Experience Store, Komplek Bukit Jambul

(Seven Gadgets Enterprise)

Huawei Experience Store, Landmark Central Shopping

(Sh Telecommunication Plt Sdn. Bhd.)

Huawei Experience Store, Aeon Bukit Indah,

(Shining Telecommunication Sdn. Bhd.)

Huawei Experience Store, Aeon Bandaraya Melaka,

(Shining Telecommunication Sdn. Bhd.)

Huawei Experience Store, Taman Sutera Utama,

(Shining Telecommunication Sdn. Bhd.)

Huawei Experience Store, Midvalley,

(Shining Telecommunication Sdn. Bhd.)

Huawei Experience Store, Kulai Aeon Mall,

(Shining Telecommunication Sdn. Bhd.)

Huawei Experience Store, Centre Point Sabah

(Skytrek Marketing Sdn. Bhd.)

Huawei Experience Store, Financial Park Labuan Complex

(Skytrek Marketing Sdn. Bhd.)

Huawei Experience Store, Aeon Kota Bharu,

(Sns Network (M) Sdn. Bhd.)

Huawei Experience Store, Kinta City,

(Sns Network (M) Sdn. Bhd.)

Huawei Experience Store, Ipoh Parade,

(Sns Network (M) Sdn. Bhd.)

Huawei Experience Store, Angsana Mall,

(Sns Network (M) Sdn. Bhd.)

Huawei Experience Store, Kluang Parade

(Sopen Mobile Sdn. Bhd.)

Huawei Experience Store, Sunway Carnival Mall

(Space Ace Elite Sdn. Bhd.)

Huawei Experience Store, Prangin Mall

(Starfone Communications Sdn. Bhd.)

Huawei Experience Store, Holiday Plaza

(Stylish Mobile Sdn. Bhd.)

Huawei Experience Store, Midvalley

(Takacom Cellular Sdn. Bhd.)

Huawei Experience Store, R&F Mall

(Tenggara Telecentre Sdn. Bhd.)

Huawei Experience Store, Alor Setar Mall

(Three Com Digital Sdn. Bhd.)

Huawei Experience Store, Mines Shopping Fair,

(Three Mobile Communication Sdn. Bhd.)

Huawei Experience Store, Palm Mall

(Three Three One One Enterprise Sdn. Bhd.)

Huawei Experience Store, Seremban Gateway Gerbang

(Three Three One One Enterprise Sdn. Bhd.)

Huawei Experience Store, Eko Cheras

(Thunder Match Technology Sdn. Bhd.)

Huawei Experience Store, Kb Mall

(Thunder Match Technology Sdn. Bhd.)

Huawei Experience Store, Viva City

(Thunder Match Technology Sdn. Bhd.)

Huawei Experience Store, Amanjaya

(Thunder Match Technology Sdn. Bhd.)

Huawei Experience Store, City Square

(Tsm Communication Sdn. Bhd.)

Huawei Experience Store, Sb Mall

(Twg Communication Sdn. Bhd.)

Huawei Experience Store, Jalan Haji Ahmad 10

(Ultimate Communications Sdn. Bhd.)

Huawei Experience Store, Aeon Mall Kuching Central

(Utakhas Resources Sdn. Bhd.)

Huawei Experience Store, Fajar Centre Sabah

(Visioncom Sales & Services Sdn. Bhd.)

Huawei Experience Store, Ksl City,

(Wemax Mobile Sdn. Bhd.)

Huawei Experience Store, Cheras Leisure Mall

(Ximple Mobile Network (M) Sdn.Bhd.)

 

1. Exemption from liability

To the fullest extent permitted by the laws, we are not responsible for:

a) Any loss of your records or data during repair; and

b) Any indirect losses caused by product damage (including but not limited to personal injury, loss of income or profit, loss of reputation or reputation, mental loss, loss of breakdown time and any other indirect or incidental losses such as lost time).

 

1. Termination of Service:

Screen Protection will be terminated in any of the following situations:

a) The Screen Protection Period has expired or when the one (1) one (1) time screen replacement service for cracked display screen has been claimed/used during the Screen Protection Period;

b) If your HUAWEI device has been repaired outside Huawei Authorised Service Center, which will be deemed as unauthorized disassembly, repair and modification of device without the permission and authorization of Huawei; or

c) If you are found to have intentionally damaged your HUAWEI device or its screen for fraudulent purposes, wherein we also reserve the right to pursue legal liabilities.

 

1.     Dispute resolution:

The terms and conditions herein shall be governed by Malaysian laws. If there are difference or disputes arising out of the terms and conditions herein, the parties shall first settle such dispute through friendly negotiation. If the agreement is still not reached after friendly negotiation, the parties agree to submit the dispute to the exclusive jurisdiction of the courts in Malaysia.

 

FAQs

1.     How do I query my service rights if I have purchased the Huawei Care - Screen Protection?

You can query your service rights on the Huawei Consumer Official Website or Support App. Huawei Consumer Official Website: https://consumer.huawei.com/my/support/warranty-query/. If you cannot find your serviceany rights, please call the Huawei Hotline for verification.

2.     How can I claim for Huawei Care - Screen Protection if my device screen is damaged?

Send the faulty device with a valid proof of purchase (including the invoice for the Huawei Care - Screen Protection service product) to any Huawei Authorised Service Center for repair.
The address of Huawei Authorised Service Center can be obtained from the Huawei Official Website, Support app, or Huawei Hotline 1800 22 0086.
Huawei Official Website: 
https://consumer.huawei.com/my/support/service-center/

3.     Can I still enjoy the warranty after I used the Huawei Care - Screen Protection to repair my phone?

Yes, even after expiry/termination of Huawei Care - Screen Protection, the remaining standard warranty period of the device still applies. Note however, that if the device is found to have been disassembled, repaired, immersed in liquid, bent, or deformed, the standard warranty no longer apply.

4.     If I have purchased a Huawei Device, can I purchase the Huawei Care - Screen Protection separately?

Within 60 days of purchase of your device, you can still purchase the Huawei Care - Screen Protection for your device from participating HES, depending on availability of Huawei Care - Screen Protection for the model.

5.     How long is the validity period of the Huawei Care - Screen Protection? How to calculate?

One (1) year from the date of purchase of the Huawei Care - Screen Protection (according to the date of official invoice).

6.     What proofs do I need to provide when using the Huawei Care - Screen Protection Screen Protection service to repair the broken screen?

Please keep the purchase receipt of the Huawei Care - Screen Protection Screen Protection service properly.

Special reminder:

※Uncertainty situations, such as abnormal price changes may occur due to possible system caches and page updates. If you find that there is any abnormality in the price or promotional information of the product, please contact us immediately so that we can make corrections in a timely manner.

※The product pictures and screen content on the above page are for illustration only. The actual product effect (including but not limited to appearance, color, size) and screen display content (including but not limited to background, UI, pictures) may be slightly different, please refer to the material product.

※The data on the above pages are theoretical values, all from Huawei's internal laboratories, obtained under a specific test environment (see each specific description), actual use may be slightly different due to individual product differences, software versions, use conditions and environmental factors. Please refer to the situation of actual use.

※In order to provide product information, specifications, and product characteristics as accurate as possible, Huawei may adjust and revise the text descriptions, picture effects, and other content on the above pages in real time, in order to match the actual product performance, specifications, indices, parts, etc. Due to the real-time changes in product batches and production supply factors, if there is indeed a situation where the above-mentioned modifications and adjustments are necessary, no special notification will be given.

 

 


Helpful or not?
Thanks for your feedback.