Malaysia Repair Appointment Service | HUAWEI Support Malaysia

1. Service Profile

What is Repair Appointment Service

When you needs to have your Huawei device diagnosed and repaired by Authorized Huawei Service Centers, Authorized Huawei Service Centers launch the appointment service to reduce your waiting time. You could make an appointment on the My HUAWEI app, Support app or the official website to benefit from professional services at the scheduled time of booking.

2. Availability

Time and Dates

Appointment booking is available for 24 hours from Monday to Sunday. You can book appointments for the next three days from 10:00 am to 17: 00 pm to visit Huawei customer service centers. For the available time of a specified service center, You can query through the following link: https://consumer.huawei.com/my/support/repair-appointment/

Countries and Regions

Applicable Countries/Regions	Inapplicable Countries/Regions
Malaysia	Customers services and supports vary by countires and regions, please contact the local Huawei hotline for the availability of postal repair in the required country or region.

Service Centers

Repair Appointment Service is available at all Authorized Huawei Service Centers in Malaysia. You can avail Repair Appointment Service at any one of them.

Product Categories

Item	Applicable Product	Inapplicable Product
Product brand	Huawei	Third-party brands
Product category	Smartphones Tablets Laptops Wearables	Smart bands Body fat scales Headsets Speakers Smart home product HUAWEI VR Glass Smart glasses Routers Mobile Wi-Fi Accessories
Product type	Officially released products	Products purchased from Huawei official channels outside Malaysia

Product Models

Repair Appointment Service is available to all series of the mentioned product types.

3. Limitations and Conditions

Number-of-times Limit

There is no number-of-times limit of Repair Appointment Service.

Conditions

To apply for Repair Appointment Service, the product should meet the following conditions:

E-warranty card or other types of valid POP is required.
Valid proof of Huawei Care purchase should be provided if you want to repair the product using Huawei Care.
- Huawei Care - Sreen Protection
- Huawei Care - Extended Warranty
Appointment Service is available to all faults within and out of the warranty coverage.

Determine the Warranty and Huawei Care Validity -Repair Appointment Service

For the situation that the product was within warranty period when applying for in-warranty repair or maintenance through postal repair, but out of the period when received by the service center, the warranty validity should be determined in accrodance with the following standards:

If you submits the application through Huawei official channels, including My Huawei App (Support App), official website and hotline, warranty validity will be determined based on the application date.
If you choose self-mailing for postal repair, warranty validity will be determined based on the mailing date.

4. Instructions

Preparation before Repair

To protect your private data and ensure a better repair experience, kindly check below preparation list before your device being picked up.

Number	Preparation	Action
1	Backup private data	Please do backup your private data such as pictures, contacts, call history, and 3rd-party app data etc. You can use SD card, Hisuite or Huawei Cloud to take backup. Back up important data on the PC, such as data on drive C. Huawei will not be responsible for any loss of data during the service in case you fail to complete such back up, deletion and remove. We will also not store any of personal data contained in your device for any purpose.
2	Remove screenlock password	Remove your screen lock password before pickup if you have set it in the device.
3	Remove accounts	Log out your Huawei and 3rd-party accounts, such as Google, Gmail, Whatsapp, Facebook, etc., before pickup.
4	Enable Maintenance Mode（for smartphone ）	Please switch your phone to Maintenance Mode after data backup if the function is supported by your device; If you are unable to operate the device due to power on issue or screen failure, skip to next step.
5	Remove SIM/SD card	Remove your SIM card and SD card after data backup.

Apply or Modify Repair Appointment Service through Hotline

Contact number	1800 22 0086
Service Period	Mon to Sat, 9:00am-6:00pm
Service Language	English, Mandarin, Bahasa Malaysia

Apply Repair Appointment Service through Self-service App

Open My HUAWEI App / Support APP.
Go to Services page and tap Repair appointment.
Register / Login Huawei ID.
Fill in the fault type, contact information and select the service center, appointment time.
Select " I have read and agree to the Appointment Service…" and then tap the Submit to finish this application.

Modify Repair Appointment Service through Self-service App

Open My HUAWEI App/Support APP.
Tap Me and enter into the page and choose Service records.
Register/Login Huawei ID.
Tap the in-store appointment that you want to modify or cancel.
Query the appointment information, and tap the Modify or Cancel button to modify and cancel the appointment service.

You can only modify the appointment information at least one day in advance. You cannot modify it on the appointment day.

Apply for Repair Appointment Service through Official Website

Open Huawei official website: https://consumer.huawei.com/my/support/
Click Repair Appointment button at Quick Service part, as shown the following:
And click Make an Appointment Now button:
Register/Login Huawei ID:
Fill in the device information, fault type, contact information, and select the service center, appointment time, and select “I have read the Appointment Service…”. Finally, click the Submit button to finish this application, as shown the following：

If you are not available to use self-channel, you can reach us through hotline and ask Authorized Huawei Service Centers to make an appointment for you.

Modify Repair Appointment Service through Official Website

Open Huawei official website: https://consumer.huawei.com/my/support/
Click Repair Appointment button at Quick Service part, as shown the following:
Click My Appointment History button, as shown the following:
Register/Login Huawei ID, as shown the following:
Choose the Appointment application that you want to amend and click View details as following:
Click Modify or Cancel button to modify and cancel the appointment service.

You can only modify the appointment information at least one day in advance. You cannot modify it on the appointment day.
If you are not available to use self-channel, you can reach us through hotline and ask our Customer Service to modify or cancel your appointment.

5. FAQs

How many people can make an appointment at each time period?

The available people for each time period depends on the service capabilities and service resources of each Authorized Huawei Service Centers. Please check the available time period and Authorized Huawei Service Centers on Support App or Huawei official web.

After make an appointment, how long will it take to finish my repair?

The repair time is depend on the fault of your mobile phone and the availability of your spare parts. Please refer to Authorized Huawei Service Centers to learn the repair progress.

Can I make an appointment today?

Sorry, you can only make an appointment for the next 3 days. In the time period, you can make an appointment from 10: 00-17: 00. If the appointment of the Service Center is full during this period, the web will show that the appointment is full, and you will not be able to choose the time period at that Service Center.

Do I need to make an appointment to get the repaired device from Authorized Huawei Service Centers?

If Authorized Huawei Service Centers notifies you that the device has been repaired, you can go directly to retrieve it without making an appointment.