What to do if the phone cannot turn on or shows a black screen?
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width: 32px; height: 32px; margin-right: 2%;}.tkb-wrapper .note{ font-size: 15px; margin: 10px 0px; padding: 5px 5px 0 0; overflow: hidden; background-color: #fcfcfc;}.tkb-wrapper .notespanimage img{ float: left; }.tkb-wrapper .row-nocellborder img,.tkb-wrapper .uicontrol img,.tkb-wrapper .notespanimage img{ height: 20px;}.tkb-wrapper .note>p{ padding-left: 28px;}.tkb-wrapper li .note>span{ margin-left: 0px;}.tkb-wrapper .note ol{ margin-left: 40px;}.tkb-wrapper .note ul{ margin-left: 40px;}.tkb-wrapper .notetitle,.tkb-wrapper .notelisttitle,.tkb-wrapper .dlterm{ font-weight: 700;}.tkb-wrapper .uicontrol{ font-weight: bolder;}.tkb-wrapper .menucascade{ font-weight: bolder;}</style><div class="tkb-wrapper"><body> <table class="dbh-header h-fixed"> <tbody> <tr> <td class="back"><a href="index.html" id="backLink" class="tap-act"></a></td> <td class="dbhh-title"><em id="dbhht">What to do if the phone cannot turn on or shows a black screen?</em></td> </tr> </tbody> </table> <div id="jd-content"> <div id="body1559545857352"> <div class="section2" id="EN-GB_TOPIC_0173244277__section9346141163010"> <p id="EN-GB_TOPIC_0173244277__p13750332115016">This issue could be caused by power consumption. We suggest you to charge your phone for at least 30 minutes with the standard charger, then please try again.</p> <p id="EN-GB_TOPIC_0173244277__p08431433154018"></p> <p id="EN-GB_TOPIC_0173244277__p1540124915013"><img id="EN-GB_TOPIC_0173244277__image1740194912507" src="https://consumer-tkbdownload.huawei.com/ctkbfm/servlet/download/downloadServlet/H4sIAAAAAAAAAE2PzU7DMBCE32XPAcU_ieOeKAWpHEA99F6tYycYJXblOIUW8e44uCBuO9pvZnY_YZ5M2J-PBlZAoABlL086zdv1nXE3vSpLQZtKNGl1wsHqB__uMh7DbArQfxrYL3OfMzLQ2cE8fsQXHBfm6PpccvVs10k6H0YcYNXhMCVHGwxG693eLhZSCcnqmpZcCl4AOu_Oo5-n__k7jK8pTBAmOy6oYlXLhVaKKCMlN1pS0lZapKrJ9g7jHJbut-eT3VyUZDuGG4oj5LDrpT_fH-yIvTmUpKkpYaKht8sDX9-aVqsKNgEAAA%3D%3D.png" width="187" height="389"></p> <p id="EN-GB_TOPIC_0173244277__p16738181019511">Please wait for a few minutes for the charging status to be shown on the screen.</p> <p id="EN-GB_TOPIC_0173244277__p575114417519"></p> <p id="EN-GB_TOPIC_0173244277__p19229183975819"><strong id="EN-GB_TOPIC_0173244277__b11491153185817">If there is a ringtone or vibration when the phone turns on, but the screen is still black.</strong></p> <p id="EN-GB_TOPIC_0173244277__p14491143125816">This could be the screen’s problems, please bring the phone to the nearby service center for diagnosis with the Proof of Purchase.</p> <p id="EN-GB_TOPIC_0173244277__p4102101312523"></p> <p id="EN-GB_TOPIC_0173244277__p1473115119595"><strong id="EN-GB_TOPIC_0173244277__b1017519592589">If the phone can turn on, but it is still stuck on one interface during this process.</strong></p> <p id="EN-GB_TOPIC_0173244277__p4175859145815">If the screen stays on the EMUI interface when the phone turns on, we suggest you to click “<strong id="EN-GB_TOPIC_0173244277__b16175559105819">Reboot system now</strong>”.</p> <p id="EN-GB_TOPIC_0173244277__p1820614378595"></p> <p id="EN-GB_TOPIC_0173244277__p1052311191595"><img id="EN-GB_TOPIC_0173244277__image6523101919597" src="https://consumer-tkbdownload.huawei.com/ctkbfm/servlet/download/downloadServlet/H4sIAAAAAAAAAE2PzU7DMBCE32XPATluajs90Qqk5IKQqBDiUm1jO7XknyiJgYJ4dxxcELcd7Tczu58QJzXuz4OCDZRQwNF8tDLNzfZG-av-SAinYs1FWr2iNfI2vPmMz2NUBcg_DatfZpczMqCNVXfv8z26hRl8n0sunmabpA-jQwsbjXZKjm5UOJvg92axlGterxijpKqpKAB98GcX4vQ__wHnUwrTlKPmXS01yirxKLmsKNddpetaUJqqJtN7nOO4dLMXd3p-3LW2HfQQmyfIYZdLf74_GIe9OpBSMFoyUtHr5YGvb9pCNHU2AQAA.png" width="187" height="389"></p> <p id="EN-GB_TOPIC_0173244277__p24141541205917"></p> <p id="EN-GB_TOPIC_0173244277__p939416261069">To avoid mistouching the wrong buttons to access into the <strong id="EN-GB_TOPIC_0173244277__b20394162615618">Recovery</strong> interface, please do not press the power button and the volume button at the same time.</p> <div class="note" id="EN-GB_TOPIC_0173244277__note0541128475"> <span class="notespanimage"><img id="defimageiconnote" src="https://consumer-tkbdownload.huawei.com/ctkbfm/servlet/download/downloadServlet/H4sIAAAAAAAAAE2Oy07DMBBF_2XWKThOEyddUQRq2fCQKorYTRI7sZSMke0UCuLfceqC2M3VnPv4gslJuzu-SVhBCgnU-vOuDfd2fSVp0dWMCV7mogyvAw66vTHvFHFvJ5lA-6ch-2WuY0YElB7k7Ye_x3Fm3KGLJWfPdh0kGTviACuFgwuOxkr02tBOz5Y0F1VWFJwtq5wlgGToOJrJ_c9_RN-HsFzWWKumKVWWLhVXVSV4jrzICsFYy2Socroj9JM9dY-vL5r6y14-7zcPmyeIYeelujG0IOPlxbz5-wcaoNzXKQEAAA%3D%3D.svg"></span> <p id="EN-GB_TOPIC_0173244277__p1539420261766">The <strong id="EN-GB_TOPIC_0173244277__b133946265618">Recovery </strong>is a backup function for Android Phones which can modify the internal data or system.</p> </div> <p id="EN-GB_TOPIC_0173244277__p275812119719"></p> <p id="EN-GB_TOPIC_0173244277__p861724235911"></p> <p id="EN-GB_TOPIC_0173244277__p313364111611"><strong id="EN-GB_TOPIC_0173244277__b146518398611">The phone crashes or the screen always displays abnormally.</strong></p> <p id="EN-GB_TOPIC_0173244277__p765839864">If the phone crashes or the screen displays abnormally, such as black, white or blue screen, you can hold the power button for over 10 seconds to forcefully reboot the phone. And the forceful rebooting will not delete the files in your phone, please don’t worry.</p> <p id="EN-GB_TOPIC_0173244277__p1694714461969"></p> <p id="EN-GB_TOPIC_0173244277__p86573916618">If this issue frequently happens or the reboot fails, please bring the phone to the nearby Huawei Customer Service Center for diagnosis with the Proof of Purchase.</p> <p id="EN-GB_TOPIC_0173244277__p15152043195920"></p> <p id="EN-GB_TOPIC_0173244277__p1766861385214"></p> </div> </div> <div></div> <div class="hrcopyright"> <center> <div class="hwcopyright"></div> </center> </div> </div> </body></div>

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