What to do if my phone is charging too slowly?
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font-size: 15px; font-weight: bolder; } /** * screen */ pre { margin-top: 10px; margin-left: 0px; margin-bottom: 10px; font-family: Arial; } .screen, .codeblock { margin-top: 12px; margin-bottom: 10px; color: #1A1A1A; padding: 5px; line-height: 1.6em; border: 0; background-color: #DDDDDD; white-space: pre-line; font-size: 15px; } /*列表*/ ul, ol { margin-bottom: 6px; /*list-style-position: inside;*/ padding-left: 0; margin-left: 0; } ul { margin-left: 20px; *+margin-left: 18px; } ol { margin-left: 20px; *+margin-left: 33px; } li ul { margin-left: 20px; } li ol { margin-left: 20px; } ul li { margin-top: 6px; list-style-type: disc; line-height: 1.6em; font-size: 15px; } ol li { margin-top: 6px; list-style-type: decimal; line-height: 1.6em; font-size: 15px; } ol ol li { list-style-type: lower-alpha; /**+list-style-type: decimal;*/ } ul ol li{ margin-top: 6px; list-style-type: decimal; line-height: 1.6em; font-size: 15px; } ol ul li{ margin-top: 12px; list-style-type: disc; line-height: 1.6em; 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display: block; margin: auto; } /** * 简单表格 */ caption { margin-top: 8pt; /*图片标题caption*/ text-align: left; font-weight: 700; } table { width: 99%; word-wrap: break-word; /*强制断句,防止内容溢出。配合word break使用*/ /*word-break: break-all;*/ word-break: keep-all; border-collapse: collapse; /*边框合并,看起来变细*/ border-spacing: 0; border-color: #C0C0C0; table-layout: fixed; margin-top: 0; margin-bottom: 1.0em; color: #1A1A1A; } table[isfristele]{ margin-top: 0px; } th { font-weight: bold; font-size: 15px; padding: 0px 5px; vertical-align: middle; background-color: #E0E0E0; } td { font-size: 15px; vertical-align: middle; padding: 0px 5px; } /*处理表格内列别左右对齐表头不动的问题*/ th ol { list-style-position: inside; margin-left: 0; } th ul { list-style-position: inside; margin-left: 0; } td ol { list-style-position: inside; margin-left: 0; } td ul { list-style-position: inside; margin-left: 0; } .figcap { display: block; font-weight: 700; } /*index页面需要*/ #jd-content1 { padding: 0 16px 12px; /*上0 左右16 下12*/ } #jd-content1 .g-idx a { display: block; line-height: 1.2; padding: 8px; } .g-idx li span { vertical-align: middle; } .gd-list>li { border-bottom: 1px solid #C2C2C2; } .gl-img { vertical-align: middle; width: 32px; height: 32px; margin-right: 2%; } .figolDiv{ width: 100%; float: left; } .figolDiv ol, .figolDiv ul{ width: 100%; } .figolDiv p, .figolDiv .fignone{ width: 100%; } .figolDiv p img{ margin-top: 19px; } .dropdowntitle .sectiontitle{ color: #0062cc; text-decoration:none; } }</style><body id="jd-content"> <table class="dbh-header h-fixed"> <tbody> <tr> <td class="back"><a href="index.html" id="backLink" class="tap-act"></a></td> <td class="dbhh-title"><em id="dbhht">What to do if my phone is charging too slowly?</em></td> </tr> </tbody> </table> <div id="jd-divcontent"> <div id="body7223782577"> <p id="EN-GB_TOPIC_0173788049__p87431139505"><strong id="EN-GB_TOPIC_0173788049__b474317399016">Please be informed on every charging type available and its respective approximate charging time.</strong></p> <div class="tablenoborder"> <table cellpadding="4" cellspacing="0" summary="" id="EN-GB_TOPIC_0173788049__table6701939307" frame="border" border="1" rules="all"> <thead align="left"> <tr id="EN-GB_TOPIC_0173788049__row074319398019"> <th align="left" class="cellrowborder" valign="top" width="33.33333333333333%" id="d0e43"><p id="EN-GB_TOPIC_0173788049__p2074312391502"><strong id="EN-GB_TOPIC_0173788049__b1674318391109">Charging Types</strong></p> </th> <th align="left" class="cellrowborder" valign="top" width="33.33333333333333%" id="d0e47"><p id="EN-GB_TOPIC_0173788049__p1874303913017"><strong id="EN-GB_TOPIC_0173788049__b187431739808">Charge Rate</strong></p> </th> <th align="left" class="cellrowborder" valign="top" width="33.33333333333333%" id="d0e51"><p id="EN-GB_TOPIC_0173788049__p774319391201"><strong id="EN-GB_TOPIC_0173788049__b97433394011">Charging Time</strong></p> </th> </tr> </thead> <tbody> <tr id="EN-GB_TOPIC_0173788049__row774412399013"> <td class="cellrowborder" valign="top" width="33.33333333333333%" headers="d0e43 "><p id="EN-GB_TOPIC_0173788049__p574410391501">Common Charge</p> </td> <td class="cellrowborder" valign="top" width="33.33333333333333%" headers="d0e47 "><p id="EN-GB_TOPIC_0173788049__p674413391608">5V1A</p> </td> <td class="cellrowborder" valign="top" width="33.33333333333333%" headers="d0e51 "><p id="EN-GB_TOPIC_0173788049__p97441039606">210-300 mins</p> </td> </tr> <tr id="EN-GB_TOPIC_0173788049__row1874419391606"> <td class="cellrowborder" valign="top" width="33.33333333333333%" headers="d0e43 "><p id="EN-GB_TOPIC_0173788049__p167441739204">Common Charge</p> </td> <td class="cellrowborder" valign="top" width="33.33333333333333%" headers="d0e47 "><p id="EN-GB_TOPIC_0173788049__p1774413911011">5V2A</p> </td> <td class="cellrowborder" valign="top" width="33.33333333333333%" headers="d0e51 "><p id="EN-GB_TOPIC_0173788049__p10744739408">150-210 mins</p> </td> </tr> <tr id="EN-GB_TOPIC_0173788049__row574473918012"> <td class="cellrowborder" valign="top" width="33.33333333333333%" headers="d0e43 "><p id="EN-GB_TOPIC_0173788049__p11744739501">Quick Charge</p> </td> <td class="cellrowborder" valign="top" width="33.33333333333333%" headers="d0e47 "><p id="EN-GB_TOPIC_0173788049__p15744173918018">9V2A</p> </td> <td class="cellrowborder" valign="top" width="33.33333333333333%" headers="d0e51 "><p id="EN-GB_TOPIC_0173788049__p177441391011">100-180 mins</p> </td> </tr> <tr id="EN-GB_TOPIC_0173788049__row57442391008"> <td class="cellrowborder" valign="top" width="33.33333333333333%" headers="d0e43 "><p id="EN-GB_TOPIC_0173788049__p974413391507">Super Charge</p> </td> <td class="cellrowborder" valign="top" width="33.33333333333333%" headers="d0e47 "><p id="EN-GB_TOPIC_0173788049__p1974416391801">4.5V5A/5V4.5A,10V4A,5V8A</p> </td> <td class="cellrowborder" valign="top" width="33.33333333333333%" headers="d0e51 "><p id="EN-GB_TOPIC_0173788049__p197448391308">60-100 mins</p> </td> </tr> </tbody> </table> </div> <p id="EN-GB_TOPIC_0173788049__p3744123910017">Introduction: The wide fluctuation range of charging time is caused by differences of battery capacities. The higher the charge rate, or the less the battery capacity, the shorter the period of charging time needed.</p> <p id="EN-GB_TOPIC_0173788049__p2074417392009"><strong id="EN-GB_TOPIC_0173788049__b11744183916015"></strong></p> <p id="EN-GB_TOPIC_0173788049__p174415393019"><strong id="EN-GB_TOPIC_0173788049__b77442039708">Using the standard charger to judge the charging specifications supported by this phone.</strong></p> <p id="EN-GB_TOPIC_0173788049__p13744123917015">As shown by the following picture, the maximum voltage-current discharged from the standard charger is 10V4A, which means that the phone can hold a Super Charge current of 10V4A.</p> <p id="EN-GB_TOPIC_0173788049__p1074433919011"><img id="EN-GB_TOPIC_0173788049__image2074413391308" src="https://consumer-tkbdownload.huawei.com/ctkbfm/servlet/download/downloadServlet/H4sIAAAAAAAAAD2QQU_DMAyF_0vOA6VL0tY9bQjQOIAQmrhOzuq2kdpkSlJgQ_x3Ulp2sWT5e-_Z_mbaXJ5qVrHddkP2ptWcF2uAUrAV-8De1Pfu0-7PJ2JV9COtWH3t2ZW5mz1moDE9PXzFFxwm5mTbRKWQRbPbphats-fBjeFfMwbyC5CluXV-wJ5VDfYhTY-eMBpn92ayzFQBQgEXAIWc414xdkkqJeVHLjVlkOpaQdk0BEJqXRKvUSXnYFqLcfRTUnjvLrlXb10vHi3kz2w2Wxb_e8bBDNjSgWdlLguQkt9O9_z8Ai46CYk2AQAA.png" width="333" height="250"></p> <p id="EN-GB_TOPIC_0173788049__p147445391606">Please refer to the above methods to judge whether your phone’s charging time is normal.</p> <p id="EN-GB_TOPIC_0173788049__p19744173919010">If the charging time is beyond the normal range, then it could be caused by the following reasons:</p> <p id="EN-GB_TOPIC_0173788049__p374443917017"></p> <p id="EN-GB_TOPIC_0173788049__p47441939109"><strong id="EN-GB_TOPIC_0173788049__b1374411391407">1. Charging the phone without using the standard charger or data cables.</strong></p> <p id="EN-GB_TOPIC_0173788049__p1374419391208">Super Charge, for instance, needs the 5A data cable, and the USB port of the standardized 5A data cables is purple as shown below. So if the corresponding charger and data cables are not original ones made by Huawei, it will not be able to complete the Super Charge charging type.</p> <p id="EN-GB_TOPIC_0173788049__p177446391405"><img id="EN-GB_TOPIC_0173788049__image1974483913010" src="https://consumer-tkbdownload.huawei.com/ctkbfm/servlet/download/downloadServlet/H4sIAAAAAAAAAD2QXU_DIBSG_wvXU6HQAr1yZibTTGNiY7xbDi1UkhYWStVp_O_StdvlyXnej3N-kbI_Dw0q0XZ9q91VqzDmmZSCohX6hM42G__lquNBozKGUa9Qc5nRhbmbPWbA2E7ff8dn6Cfm4NpEpZBFs12nEZx3x96Pw1kzDjosAEl750MPHSoNdEPa1kFDtN5VdrIkOZc0l5hKwekc9wLxI0lrQQptZA6FVMwwqXBhapZhBooSRnFyHmzrII7hVP_15m1Hd0_60b2LTcXRbLYUPz1jb3to9R4TUTAu8yy7nu75-wc4Kv3CNgEAAA%3D%3D.png" width="333" height="316"></p> <p id="EN-GB_TOPIC_0173788049__p10744113920015"><strong id="EN-GB_TOPIC_0173788049__b97441239901">2. The data cables are not properly connected into the phone or charger.</strong></p> <p id="EN-GB_TOPIC_0173788049__p1274414392016">If the phone can hold Super Charge, but the data cable is not properly connected to the charging port, then this phone can still be charged but Super Charge is not possible. Please reconnect the data cable properly.</p> <p id="EN-GB_TOPIC_0173788049__p974410391907"><strong id="EN-GB_TOPIC_0173788049__b187441639707">3. Watching videos, playing games or running other high-power consuming apps while charging.</strong></p> <p id="EN-GB_TOPIC_0173788049__p13744133918013">Some apps will consume power quickly. This causes the overall charging speed to be slow if the battery is being charged and discharged at the same time. So please avoid running any high-power consuming apps while charging.</p> <p id="EN-GB_TOPIC_0173788049__p1574483914011"><strong id="EN-GB_TOPIC_0173788049__b187443391700">4. Charging the phone while the temperature is high.</strong></p> <p id="EN-GB_TOPIC_0173788049__p147456391206">Charging the phone would normally generate heat. If the surrounding temperature is too high, the phone will automatically reduce the charging rate to cool down, which will make the charging speed slow.</p> <p id="EN-GB_TOPIC_0173788049__p127457391802">If the situations as mentioned above do not occur, please back up your data and go to the nearby Huawei Customer Service Center for diagnosis with the phone, charger, data cables and the Proof of Purchase.</p> </div> <div></div> <div class="hrcopyright"> <center> <div class="hwcopyright"></div> </center> </div> </div> </body>

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