Accidental Damage Protection for your
Smart Watch

  • Full Coverage in
    case of Accidents

  • 100% Original Parts
    Specialized Repair

Full Coverage in case of Accidents

Repair your smart watch in case of accidental drop, collision, compression by external force or liquid absorption.
(Straps are not included in the warranty.)

Original Spare Parts/Specialized Repair

100% original parts, guaranteed repair
by HUAWEI Service Center.
90-day warranty for replaced parts.
How to Claim?

Our Authorized Service Center will assist you for further diagnosis and proceed for repair if above situation was met.
You may check or visit your nearest Service Center at:

HUAWEI Authorized Service Center
Postal Repair

Consultations

Contact us at

1800 22 0086

Check the benefits or status of Accidental Damage
Frequently Asked Questions

Accidental Damage Protection for your HUAWEI WATCH D2 and HUAWEI WATCH Ultimate

  • Q1: What is Accidental Damage Protection for your HUAWEI WATCH D2 and HUAWEI WATCH Ultimate and what does it consist of?
    A: If your Smart Watch has been damaged (excluding loss and theft) due to an accidental drop, or liquid penetration during normal use of your device, Accidental Damage Protection covers these incidents, you only need to pay for the labor to repair your device. Every core spare parts (Screen, mainboard, rear cover) maintenance fees is RM49 for service fees, while maximum accidental fees per time is RM196.
  • Q2: What is the coverage period of Accidental Damage Protection?
    A: Accidental Damage Protection coverage is 24 months, effective from the first day of purchase.
  • Q3: How many times can I use Accidental Damage Protection?
    A: You can use it 2 times during the 24 months after purchasing your Smart Watch (in addition you need to pay the cost of labor which is not included in the Accidental Damage Protection).
  • Q4: Where can I check the benefits or status of my Accidental Damage Protection?
    A: You can check the HUAWEI Care benefit on our official website → Support → Warranty Period.
  • Q5: Can I check the benefits or status of my Accidental Damage Protection?
    A: The system is updating your warranty rights and they will be displayed within 24 hours after purchase. If they are not displayed, you can call the hotline or go to an Authorized Service Center.
Click to view terms and conditions for
Accidental Damage Protection for Watch

Accidental Damage Protection:

Accidental Damage Protection is a comprehensive protection service product that includes accidental repair services twice within two years for wearable products.

Coverage: During the service validity period, if the device host fails due to accidental collision, drop, extrusion, liquid intrusion, etc. during normal use, you can enjoy two times accidental damage repair services (wearable does not include strap repair).

* Service fee standards：

Every core spare parts (Screen, mainboard, rear cover) maintenance fees is RM49 for service fees, while maximum accidental fees per time is RM196.

The following situations are not covered by this agreement and HUAWEI authorized service centers will charge out-of-warranty repair fees:

1. Any modification, disassembly, or repair of the device without HUAWEI's authorization.

2. The nameplate or serial number of the equipment host is missing, damaged or altered, making it impossible to determine whether it is the covered equipment.

3. Accessories or consumables (including but not limited to power adapters, batteries, headphones, data cables, etc.) are damaged or lost.

4. Device failure and damage caused by intentional or criminal acts.

5. The appearance, screen scratches, abrasions, or colorant adhesion do not affect the use and function of the device.

6. Device failure or damage caused by war, hostilities, military actions, armed conflicts, strikes, riots, riots, terrorist activities and force majeure of natural disasters (such as earthquakes, fires, tsunamis, radioactive contamination, lightning strikes, etc.).

7. Loss or damage of data, programs, or software not required for basic functions of the device.

8. Device that has exceeded the warranty period.

9. Identify lost or stolen device.

10. The main parts of the device are missing.

11. Device failures caused by human factors or accidents are not covered by the extended warranty service.

12. During the validity period of HUAWEI Care+ (two-year), device replacement service is not provided.