HUAWEI Loss Care

Save 50% of the Total Cost for a Single Earbud

Cost
Savings
Genuine
Spare Part
Convenience
Service

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What is HUAWEI Loss Care?

HUAWEI Loss Care allows users to purchase a single earbud at a discounted price if it is lost or damaged within the validity period.

* This can be used once during the validity service period, and is valid only for the purchase of a single left or right earbud. The charging case and other earbud accessories are not covered.

Afraid of Losing your Earbuds?

Enjoy HUAWEI Loss Care with 50% off when purchasing a single earbud.

1 time 50% off for Single Earbud

Enjoy 50% discount on replacing a single earbud if it is lost or damaged. This offer is valid for one-time use within the validity period.

* The usual price of a single earbud an be found at Spare Part Price Query webpage.

Genuine Spare Parts

100% original earbud, comes with 90 days warranty for the new earbud.

* If your earbuds are still within the original warranty period, the replacement earbud will be covered by the same warranty period. If the remaining warranty period is less than 90 days, the replacement earbud will have a 90-day warranty.

Convenience Service

Redeemable at any of our HUAWEI Authorized Service Centers through walk-in visits, designated collection points, or via our nationwide two-way postal repair service for your convenience.

How to Use?

Single earbud is lost or damaged

Bring your charging case or packaging box to a HUAWEI Authorized Service Center or apply through Postal Repair

Consultant checks on the validity of
HUAWEI Loss Care

Replace the earbud at discounted price

Frequent Ask Questions

Q1: Can HUAWEI Loss Care be purchased?

A: No. HUAWEI Loss Care is currently unavailable for purchase, it is provided as a free gift with the selected device.
Q2: When claiming HUAWEI Loss Care do I have to pay extra charges?

A: When claiming HUAWEI Loss Care, you will be required to pay 50% of the cost for a single earbud (left or right).
Q3: How do I claim for the HUAWEI Loss Care?

A: Please bring the charging case, earbuds (or packaging with the device serial number) and valid proof of purchase to a HUAWEI Authorized Service Center or you may apply through Postal Repair.
Q4: How long is HUAWEI Loss Care validity period? How to calculate it?

A: HUAWEI Loss Care is valid for 1 or 2 years from the date of purchase depending on the device model. Please read the related terms for the specific device model. The service expires at 11:59 PM on the expiration date. For example, if you purchase a device with HUAWEI Loss Care on January 10, 2024, the expiration date for the service will be 11:59 PM on January 9, 2025. You can check the service status through:
My HUAWEI App > Support > Quick Services > Benefits
Official Website at [Warranty Query].
Q5: The HUAWEI Loss Care for earbuds has not expired. Can I transfer HUAWEI Loss Care to another product?

A: No, HUAWEI Loss Care is bound to the serial number (SN) of the earbuds device you purchased. The benefit is only valid for that specific device. Only if the entire device or mainboard is replaced, HUAWEI Loss Care can be transferred to the new SN of the earbuds device you receive.

Terms & Conditions

1. The current model which support HUAWEI Loss Care are as following:

Model	Model RRP
HUAWEI FreeBuds Pro 4	RM899
HUAWEI FreeClip	RM899
HUAWEI FreeBuds 6i	RM399

2. The charging case and other accessories of your audio product is not covered by HUAWEI Loss Care. If both earbuds of your audio product is lost or damaged, only one earbud can be purchased at the Discounted Price. The other earbud(s) must still be purchased at its normal price based on the Normal Price for spare part as set out at https://consumer.huawei.com/my/support/sparepart-price/.

3. The service period of HUAWEI Loss Care:

The HUAWEI Loss Care is valid only 1 or 2 years from the date of purchase depending on the device model. Please read the related terms for the specific device model. The HUAWEI Loss Care is only valid until the 11:59PM of the expiration date. For e.g., if you purchase earbuds which comes with HUAWEI Loss Care on the 10th January 2022, the expiration date for service is 11:59PM, 9th January 2023. You can inquire about the service through My HUAWEI App or Official Website at Warranty Query.

4. If your earbuds product was replaced (same model) due to manufacturing faults within 7 days of purchase according to our standard warranty policy, your service rights under HUAWEI Loss Care of your original earbuds product will be automatically transferred to the new earbuds product replaced and the Service will restart from the date of replacement.

5. If your earbuds product is replaced due to any other reason however (outside 7 days of purchase), the new earbuds product will only inherit the remaining Service Period of the HUAWEI Loss Care for the original earbuds. If not the same model of earbuds product is replaced, HUAWEI Loss Care will be rendered invalid and no refund for the HUAWEI Loss Care will be provided.

6. The following scenarios are not covered by the service of HUAWEI Care:

Any modification, disassembly, or repair of the host Product without HUAWEI's authorization.

The IMEI/SN of the host Product (charging box) are missing, damaged, or altered.

* It is no longer possible to determine whether the Product is covered under this service.

Accessories or consumables (including charging case, power adapter, battery, data cable) etc. damaged or lost.

Product has exceeded its original warranty period.

Products was sent to third-parties other than HUAWEI Authorized Service Centers for repair.

Product failure and damage caused intentionally.

* By owning HUAWEI Loss Care (“Service”) or requesting for the services pursuant to the Service, you consent to the collection, use, disclosure, transfer, storage and such other processing of the personal data provided, including contact details, device details, you service information by HUAWEI for the purposes relating to the Service pursuant to the applicable personal data protection laws in Malaysia, including the Personal Data Protection Act 2010. HUAWEI will use and process the personal data provided for purposes related to Service, including but not limited to the provision of the Service and any administrative matters to facilitate the management and organizing of this Service. The personal data provided will be disclosed to and processed by the operators of the HUAWEI Authorised Service Center for purposes of relating to the Service. The personal data provided may further be disclosed and/or transferred to HUAWEI's principal head of office in China and to any of its offshore affiliates or group of companies for the purpose of facilitating and supporting HUAWEI based on the similar purposes stated above. Whenever HUAWEI discloses and/or transfers your personal data to 3rd party or outside Malaysia, HUAWEI will ensure that appropriate security measures are taken. HUAWEI will retain the personal data provided for this Service for no longer than is necessary for the purposes of the Service, unless extending the retention period is required or permitted by law. If you object to the processing of personal data for the purposes stated herein, you will not be able to purchase or use the Service. For more information on how HUAWEI protects personal data and how you can exercise your rights to access, correct and limit the personal data provided herein, please visit and read: https://consumer.huawei.com/my/support/service-privacy-notice/.

* Dengan memperoleh HUAWEI Loss Care (“Perkhidmatan”) atau meminta perkhidmatan menurut Perkhidmatan, anda bersetuju dengan pengumpulan, penggunaan, pendedahan, pemindahan, penyimpanan dan pemprosesan lain data peribadi yang diberikan, termasuk butiran hubungan, butiran peranti, maklumat perkhidmatan anda oleh HUAWEI Technologies (Malaysia) Sdn. Bhd. (“HUAWEI”) untuk tujuan yang berkaitan dengan Perkhidmatan menurut undang-undang perlindungan data peribadi yang terpakai di Malaysia, termasuk Akta Perlindungan Data Peribadi 2010. HUAWEI akan menggunakan dan memproses data peribadi yang diberikan untuk tujuan yang berkaitan dengan Perkhidmatan, termasuk tetapi tidak terhad kepada penyediaan Perkhidmatan dan sebarang urusan pentadbiran untuk memudahkan pengurusan dan penganjuran Perkhidmatan ini. Data peribadi yang diberikan akan didedahkan kepada dan diproses oleh pengendali HUAWEI Authorised Service Center untuk tujuan berkaitan dengan Perkhidmatan. Data peribadi yang diberikan mungkin selanjutnya didedahkan dan/atau dipindahkan kepada pejabat utama HUAWEI di China dan kepada mana-mana sekutu luar pesisir atau kumpulan syarikatnya untuk tujuan memudahkan dan menyokong HUAWEI berdasarkan tujuan serupa yang dinyatakan di atas. Setiap kali HUAWEI mendedahkan dan/atau memindahkan data peribadi anda kepada pihak ketiga atau luar Malaysia, HUAWEI akan memastikan langkah keselamatan yang sesuai diambil. HUAWEI akan mengekalkan data peribadi yang disediakan untuk Perkhidmatan ini tidak lebih daripada yang diperlukan untuk tujuan Perkhidmatan, melainkan melanjutkan tempoh pengekalan diperlukan atau dibenarkan oleh undang-undang. Jika anda membantah pemprosesan data peribadi untuk tujuan yang dinyatakan di sini, anda tidak akan dapat membeli atau menggunakan Perkhidmatan. Untuk maklumat lanjut tentang cara HUAWEI melindungi data peribadi dan cara anda boleh menggunakan hak anda untuk mengakses, membetulkan dan mengehadkan data peribadi yang disediakan di sini, sila lawati dan baca: https://consumer.huawei.com/my/support/service-privacy-notice/.