Smart Diagnosis

Troubleshoot your
phone problems

Smart Diagnosis

Smart Diagnosis is a support tool built to diagnose and resolve customers' technical issues. It can easily detect phone status anytime, anywhere, locate phone problems, and provide official version of the troubleshooting method and different solutions based on the problem type to solve most software and setting problems.


One-click detection to diagnose phone problems

It provides full detection coverage, such as hardware, software, calls, network connection, charging, system performance and more. And the detection process is short, quick, and accurate.

One-click optimization to resolve problems

It troubleshoots software and setting faults and provides guidance and repair services for problems that cannot be solved online. If a hardware fault is detected, it provides official entries to more services, such as service center query, hotline service.

Knowledge recommendation to learn more about repair

Related maintenance knowledge is pushed to provide you with more troubleshooting suggestions and skills.

Note: Smart Diagnosis is applicable to EMUI8.0 and later versions

(Tips: Head to Settings > System, select "About phone" and check the EMUI version.)

How to get started

Open Support on your device
Select Smart Diagnosis under Quick Services
Click "TEST NOW" to start diagnosis your device.

Get Support App for your phone

Scan the QR code to download and install:

Get Support App for your phone

Support APP is pre-installed in all Huawei & Honor smartphones. Alternatively, it can be also searched and updated from Google Play Store.

Click the button below and start to download: