What should i do if My Smartphone/tablet screen is broke?

Applicable products： Tablet，Smartphone
Applicable products：
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What should i do if My Smartphone/tablet screen is broke?

If your phone/tablet screen is accidentally damaged, according to Huawei warranty policy and Consumer Rights protection Law in Saudi Arabia, HUAWEI does not provide warranty for product damage caused by accidental factors or human behavior. But don't worry, you can try the following solutions:

1.Repair the screen with HUAWEI Care products

  • If you have previously purchased HUAWEI Care - Accidental Damage Protection or HUAWEI Care - Screen Accidental Damage Protection, you can visit any Authorized Huawei Customer Service Center and request to use service benefits for screen repair or choose postal repair. During the service, the official Huawei engineer will repair your device using the original spare parts without affecting the subsequent warranty.
  • If you did not purchase HUAWEI Care products or the benefits have already expired, you will need to pay the spare parts fee and labor fee by visiting Authorized Huawei Customer Service Center or by postal repair.
 
  • Spare parts fee and labor fee vary from different models.
  • Please back up and delete your personal data before repairing the device.
  • Don't know where to inquire about the benefits?

    Please inquire about the benefits of your device on My HUAWEI App by selecting Support > Quick Services > Benefits

2. Repair the broken screen by Service Campaigns

If you go to an Authorized Huawei Customer Service Center to repair your screen during Huawei Service day or Service Campaign, maybe you can enjoy a discount on either labor fee or spare parts fee, please get the detailed campaign information by visiting Support Page of the official Huawei customer service website.

3. Suggestions on daily use of your phone

  • It is recommended to use protective covers for your Huawei phone and talets to avoid scraches on the phone during use.
  • Or you can apply to a glass screen protector film to protect the screen.
  • It is recommended to purchase HUAWEI Care - Accidental Damage Protection or HUAWEI Care - Screen Accidental Damage Protection for low price screen repair if your device is unexpectedly damaged.
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