Free Expert Solution
Get free expert consultation at any authorized service center on HUAWEI device setup, software, or functionality issues.
Service Upgrade Program
Free
Expert Solution
Expert Solution
Free
Cleaning & Refresh
Cleaning & Refresh
Free
Diagnosis
Diagnosis
Free
System Renewal
System Renewal
Free
Postal Repair
Postal Repair
Free Cleaning & Refresh
Get professional exterior cleaning & dust removal for your HUAWEI device at zero cost.
Free Diagnosis
Receive a complete, complimentary diagnostic assessment for your HUAWEI device, covering performance, software, and system health.
Free System Renewal
Offer complimentary system upgrades and reinstallation services for your HUAWEI devices.
* Please backup your data before handing over your device.
Free Postal Repair
We get your device, repair it, and send it back with zero shipping fees.
How to Participate
HUAWEI Customer Service Centers
Find your nearest participating service center
(Riyadh - Roshn Front, Jeddah - Jeddah Park)
Frequently Asked Qustions
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1.What kind of products are applicable for the free services during this upgrade program?Laptops, tablets, smartphones, wearables, and audio products are all covered by this free Service Upgrade Program.
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2.Where can I find service centers offering the Service Upgrade Program?You can visit HUAWEI official website (https://consumer.huawei.com/sa-en/support/service-center/) or My HUAWEI App > Support > nearest service center, or Support App > Services > nearest service center, to find an available service center and get the upgrade services.
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3.Is laptop disassembly cleaning service covered during the Service Upgrade Program?Laptop disassembly cleaning is not covered by the Service Upgrade Program. If you need to have your laptop cleaned after disassembly, please stay tuned to other service activities launched by HUAWEI.
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4.Can I get free screen protector service during this upgrade program?Please be informed that free protection sticker is not covered by the Service Upgrade Program, but you can enjoy a free protection sticker in HUAWEI Service Day for in the last week of each month at applicable HUAWEI service centers.
Terms and Conditions
1- HUAWEI service upgrade program is applicable in HUAWEI Authorized Service Centers in Kingdom of Saudi Arabia.
2- Consumers can enjoy the Service Upgrade Program by enjoying the free services attached to it which are (Free Expert Solution, Free Cleaning & Refresh, Free Diagnosis, Free System Renewal, and Free Round-trip Shipping).
3- Each device have the right to enjoy Service Upgrade Program one time per month.
4- Consumers can enjoy the Service Upgrade Program by visiting one of the HUAWEI Service Centers which located in (Riyadh - Roshn Front, Jeddah - Jeddah Park) or by sending the device through Free Postal Service.
5- Free Cleaning and Refresh and Free Consultation are not applicable through Free Postal Service.
6- For any further needed information, please contact us on 8001220888 or via live chat through My HUAWEI App.
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