The button on the charging case of the HUAWEI FreeBuds series earphones is loose or has gaps around it
Applicable products：
HUAWEI FreeBuds 5i，HUAWEI FreeBuds 6i，HUAWEI FreeBuds Pro 3，HUAWEI FreeBuds 4i，HUAWEI FreeBuds Pro 2，HUAWEI FreeBuds SE，HUAWEI FreeBuds 4E，HUAWEI FreeArc，HUAWEI FreeBuds 5，HUAWEI FreeBuds 6，HUAWEI FreeBuds Pro 4，HUAWEI FreeBuds 4，HUAWEI FreeBuds Pro，HUAWEI FreeClip，HUAWEI FreeBuds Lipstick
Applicable products：
| The button on the charging case of the HUAWEI FreeBuds series earphones is loose or has gaps around it |
Replies for e-commerce agencies
We're sorry to hear that you're unsatisfied with our product. We are hard at work to optimize our products. If you have any questions, please contact the online customer service or call Huawei customer service hotline. We will do our best to address your needs.
Replies for the hotline/online service agents
The button on the charging case is designed to have gaps around it to allow for movement of the button. It is normal and does not affect your normal use. If you have any other questions or this issue has affected your use, take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.
Thanks for your feedback.