Problem

After the Sunlogin Remote Control app is installed on HUAWEI MateBook E 2023 for the first time, the touchscreen is not responsive.

Cause

In normal cases, the touchscreen analog device (Oray Device) that comes with Sunlogin Remote Control is automatically disabled. However, it will be activated when the app is installed for the first time. This driver conflicts with the HID driver developed by Huawei. As a result, the touchscreen does not work.

Solution

1. This issue occurs only when you install the app for the first time. If the issue persists, restart your computer and try again. Uninstall and reinstall the Sunlogin Remote Control app.
2. The touchscreen will only fail to work when the app is installed for the first time. The issue will not re-occur once app is uninstalled and reinstalled.
3. Huawei has reported this issue to the software development team. Please stay tuned for software updates. Thank you for your understanding and support.