HUAWEI Care
Extended Warranty

Extend Your Warranty Starting from 39 AED

  • Genuine
    Spare Parts

  • Official
    Service

  • Cost
    Saving

  • Multi-Country Support
    （for specific models）

HUAWEI Care-Extended Warranty

  • HUAWEI Care - Extended Warranty is a prolonged one-year warranty in addition to the standard device warranty. During the valid period of the warranty, device defects caused by non-human factors can be fixed by HUAWEI Authorized Service Centers without any fees related to diagnosis, spare parts or labor.

Extended Warranty Extended Warranty
(Multi-Country Support)
Extended One-Year Warranty √ √
Multi-Country Support √

  • Genuine Spare Parts

    100% original spare parts,safe and reliable,manufacturer warranty.

  • Official Service

    HUAWEI official service & certified repair engineer; strictly follow the official HUAWEI repair procedures.

  • Cost Saving

    No longer worry about paying highout-of-warranty repair fees.

Model and Price

Please choose your device

  • For Phone

  • For PC

  • For Tablet

  • For Monitor

How to Purchase

  • Purchased with new device
    at HUAWEI online store

  • Purchased within the limit period
    after purchasing the new device

  • 1. Visit HUAWEI Store

  • 2. Choose the new device and click "Buy"

  • 3. Choose "HUAWEI Care – Extended Warranty", and click "Add"

  • 4. Confirm and submit the order

1. Visit HUAWI Store

2. Choose the new device and click "Buy"

3. Choose "HUAWEI Care – Extended Warranty", and click "Add"

4. Confirm and submit the order

Service Process

Frequently Asked Questions

  • Mobile Warranty Extension
  • MateBook Warranty Extension
  • Monitors Warranty Extension
  • 1. Q: What is HUAWEI Care?
    A: HUAWEI Care is a range of protection plans for mobile handsets purchased from HUAWEI selected outlets. It consists of 2 service products: Screen Protection and One (1) Year Extended Warranty.
  • 2. Q: Where can I purchase a HUAWEI Care Screen Protection or Extended Warranty (Multi-Country Support) for HUAWEI P50 Pro?
    A：You can purchase with new device at HUAWEI Experience store or HUAWEI online Store or HUAWEI Service Centers
  • 3. Q: How Can I Extend my Mobile Warranty?
    A: Answer – You can purchase HUAWEI Care – Mobile Warranty Extension with the same time of purchase the New HUAWEI Device from HUAWEI Online Shop, or you also can separately purchase the Warranty Extension Service separately from Service Repurchase Page.
  • 4. Q: Can I claim in other countries?
    A: No. Customer shall claim in HUAWEI authorized service centers and HES in local country only.
  • 5. Q: Can I purchase multiple times?
    A: No. One device is only entitled for 1 time purchase of Screen Protection or One Year Extended Warranty service product.
  • 6. Q: How to claim HUAWEI Care?
    A: Please bring over your cracked device and proof of purchase (HUAWEI Care purchase receipt) to the nearest HUAWEI Customer Service Center, our service center staffs will assist you.
  • 7. Q: What documents are needed for the claim of HUAWEI Care?
    A: Customer must present the purchase receipt of HUAWEI Care to validate the eligibility. Please keep the receipt properly.
  • 8. Q: What are the differences between HUAWEI Care and the unofficial protection plan?
    A: HUAWEI Care: Customer can check the warranty status in HUAWEI official website and repair/replace genuine screen or spare parts at any HUAWEI Customer Service Center without affecting the original warranty. Unofficial protection plan: Unable to check the repair status through HUAWEI official website and also ineligible for original warranty.
  • 9. Q: Is there any conditions to purchase HUAWEI Care – Mobile Warranty Extension Service?
    A: Answer – This service must be purchased either with the New device at the time of purchasing the new device, or maximum during 12 Months from purchasing the device. Please note that this service is applicable to selected HUAWEI Mobiles and it is not applicable to all HUAWEI devices, you may refer to the official service webpage to check the
  • 10. Q: How can I get benefit from the HUAWEI Care – Mobile Extended Warranty?
    A: Answer – After purchasing the service, you can get benefit from it from any HUAWEI Authorized Customer Service Center the UAE. So, you can visit the HUAWEI Authorized Customer Service Center.
  • 11. Q: Does the HUAWEI Care – Mobile Service Warranty affect the standard warranty of the device?
    Answer – The HUAWEI Care – Mobile Service Warranty doesn’t affect the standard warranty in any direction, it considered an extension warranty year, which mean it is a warranty extra year that start from the expiry date of the standard warranty of the device.
  • 12. Q: How much will it cost to extend the warranty of a HUAWEI mobile phone?
    A: Answer – the prices of this service are in the range from 9.9 AED to 49 AED (depending on the device name/series), it starts from the expiry date of the basic warranty of the device and stays active for one year. Kindly refer to the official page of HUAWEI Care – Mobile Extended Warranty to check the applicable devices and price list.
  • 1. Q: Why HUAWEI Care - Extended Warranty (for MateBook) is more expensive than the other service product of third party?
    A: The third-party warranty service product may look cheap, but it is inconvenient to use that you should go to the pointed place. The most important thing is that they will use non-original spare parts, so the repair quality can’t be guaranteed. I recommend that HUAWEI Care - Extended Warranty (for MateBook), cause HUAWEI's spare parts are used to ensure the repair quality and support nationwide warranty; You can go to a HUAWEI Authorized Service Center to repair in every Authorized Service Center of UAE. Obviously, HUAWEI Care - Extended warranty （for MateBook）is more convenient for you to get your device repaired.
  • 2. Q: Can I purchase HUAWEI Care - Extended Warranty (for MateBook) after that my product is repaired at HUAWEI Customer Service Center?
    A: If you didn't purchase HUAWEI Care - Extended Warranty (for MateBook) for your product before, and is still in-warranty after being repaired at a HUAWEI Customer Service Center, meanwhile the product is still within 10 months after being purchased, so you can purchase a new HUAWEI Care - Extended Warranty (for MateBook) from HUAWEI Authorized Service Center.
  • 3. Q: How can I check the repair status of my MateBook device?
    A: You can query whether you have extended warranty rights on the HUAWEI Device official website or membership service app the next day after purchasing a product in a store.
  • 4. Q: Can I have a warranty if my MateBook's screen cracks or liquid is injected into my MateBook after purchasing HUAWEI Care - Extended Warranty (for MateBook)?
    A: HUAWEI Care - Extended Warranty (for MateBook) is applicable only to non-man-made damages that occur during the normal use of the product. Therefore, broken and injected MateBook production during the warranty period of HUAWEI Care - Extended Warranty (for MateBook) can’t be repaired free of charge.
  • 5. Q: How can I reclaim the benefit?
    A: You can
    a. Call HUAWEI Hotline 80066600. There will be our agent carry out an initial assessment of your claim.
    b. Or you can visit one of our Authorized Service Center in UAE.
  • 6. Q: How about the warranty period after using HUAWEI Care - Extended Warranty (for MateBook)?
    A：HUAWEI will guarantee 90 days warranty of the product after using HUAWEI Care - Extended Warranty (for MateBook) at least. If the warranty period of the entire device is longer than 90 days after that you used HUAWEI Care - Extended Warranty (for MateBook) to get the device repaired, the warranty period of the replaced spare parts is the same as that of the device. If the warranty period of the entire device is shorter than 90 days, the replaced spare parts are guaranteed for 90 days.
  • 7. Q: How does HUAWEI guarantee maintenance quality?
    A: Our engineers will use the original spare parts to repair your device, we can guarantee the quality of repair, if there's still anything wrong with your device, you can contact us again.
  • 8. Q: How long can it be repaired?
    A: Please don't worry, you can query the repair status through Support APP, HUAWEI Consumer Business Official Website or HUAWEI UAE hotline: 80066600.
  • Q1 - What is HUAWEI Care – extended warranty for Monitors?
    Answer – For “HUAWEI Care – extended warranty for Monitors is a service which extends the monitor warranty’s period for one additional year started from the expiry date of the standard warranty.
  • Q2 - Can I purchase HUAWEI Care - Extended Warranty (for Monitor) after that my product is repaired at HUAWEI Customer Service Center?
    Answer – If you didn't purchase HUAWEI Care - Extended Warranty (for Monitor) for your product before, and is still in-warranty after being repaired at HUAWEI Customer Service Center, meanwhile the product is still within 10 months after being purchased, then if these conditions are applied, you can purchase a new HUAWEI Care
  • Q3 – Is there any conditions to purchase HUAWEI Care – Mobile Warranty Extension Service?
    Answer – This service must be purchased either with the new device at the time of purchasing the new device, or maximum during 10 Months from purchasing the device. Please note that this service is applicable to selected HUAWEI devices and it is not applicable to all HUAWEI devices.
  • Q4 – How can I get benefit from the HUAWEI Care – Monitor Extended Warranty?
    Answer – After purchasing the service, you can get benefit from it from any HUAWEI Authorized Customer Service Center in UAE. So you can visit the HUAWEI Authorized Customer Service CenterHUAWEI Authorized Customer Service Center.
  • Q5 – Does the HUAWEI Care – Monitor Service Warranty affect the standard warranty of the device?
    Answer – The HUAWEI Care – Monitor Service Warranty doesn’t affect the standard warranty in any direction, it considered an extension warranty year, which mean it is a warranty extra year that start from the expiry date of the standard warranty of the device.
  • Q6 – How much will it cost to extend the warranty of a HUAWEI monitor?
    Answer – the prices of this service are in the rage between 39- 149 AED (depending on the device name/series). kindly refer to the official page of HUAWEI Care – Monitor Extended Warranty to check the applicable devices and price list.

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