How to unsubscribe from auto-renewals in AppGallery

Applicable products: Tablet,Smartphone
Applicable products:
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How to unsubscribe from auto-renewals in AppGallery

Use either of the following methods:

Method 1

Go to Settings, click HUAWEI ID and go to Account center > Payment and purchases > Subscriptions/Password-free payments.

Figure 1.

Alternatively, open AppGallery, and go to Me > Account center > Payment and purchases > Subscriptions/Password-free payments. Touch the app you wish to stop the auto-renewal, and touch CANCEL SUBSCRIPTION. After the auto-renewal service is canceled, no fee will be incurred starting next month and related services will be stopped.

Method 2

You can also unsubscribe from auto-renewals within the app. The way to do this varies depending on the app. Please consult the customer service of the app for detailed information.

When using the auto-renewal service, please carefully read the instructions on enabling and canceling the auto-renewal service of the app to avoid deductions caused by failure to cancel the auto-renewal service in a timely manner.

How do I confirm whether the auto-renewal service is canceled successfully?

After the auto-renewal service is canceled, you will get an immediate system prompt notifying you of the cancellation success. In addition, there will be an AppGallery notification in the notification panel. You are recommended to pay attention to the notification. To double confirm the cancellation of the Auto Renewal service, you can also go to Settings, click HUAWEI ID and go to Account center > Payment and purchases > Subscriptions/Password-free payments or open AppGallery,and go to Me > Account center > Payment and purchases > Subscriptions/Password-free payments, and select the app in question to verify its service expiration date and subscription status.

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