1. What are Points?
Points are given to users who have registered and logged in with a HUAWEI ID, hereinafter referred to as "users" via official Huawei channels, namely the My HUAWEI app, the HUAWEI Official Website, or HUAWEI Experience Stores.
2. How can I get Points?
Users earn Points as a reward after purchasing Huawei products through official HUAWEI channels. The number of Points you receive is based on the final amount you pay, any amount off from using things such as coupons and Points will not be included.
If you return an item, the system will deduct the Points you received from your account when the return is finished.
3. How can I use my Points?
Points can only be used as discounts when making a purchase through the Online Huawei Official Store and My HUAWEI App. Points cannot be used to pay for an entire order, the deductible amount will be shown in the order summary.
4. Do Points expire?
Points are automatically added to your account after you complete a purchase. Points are valid until December 31st of the second year you received them. You can see how many Points are expiring soon in the User Center. Once expired, Points cannot be used, this will be reflected in your number of Points.
5. Can I transfer my Points to another user?
You can only use Points for your own orders, Points are non-transferable.
6. What is the difference between Points and Energy?
Points are earned by making purchases and can be used as a discount on other orders. Energy is earned by being active and participating in official events via Huawei's various official channels. Each user receives a membership level based on their Energy value, a higher level gives you more benefits. Energy cannot be directly used for discounts on orders.
7. Why can’t I use all my Points to deduct amount when I place an order?
Points can be used to deduct a certain part of your order amount, however, the deducted amount cannot exceed 20%[L(L2] [c3] of the total amount of your order. Please pay attention to the “Available Points” when you are placing an order.
8. What’s the different between the Points gained from offline store and the Points gained from online store?
Users can get Points by making purchases in both online and offline stores, however, the Points can only be used for the user’s next purchase in HUAWEI’s official online channels such as the My HUAWEI app and the official Huawei website. The Points CANNOT be used when making purchases in the offline experience stores.
9. Rules on cheating
If a user is found to have gained or used Points by illegal methods, including but not limited to using programs, placing invalid orders, taking advantage of system loopholes, or cheating in activities, and etc., Huawei reserves the right to retract the Points, and will deduct some or all of the Points from the user's account based on the severity of the violation. If the Points gained through illegal methods have already been used by the user, Huawei reserves the right to ask the user to pay for the amount they received in discounts, or to return the product or benefit.
For more information, please refer to the member points program: link
