1. Service Profile

What is Service Day-Free Software Upgrade

To provide professional and convenient services, Huawei launches Service Day Campaign-Free Software Upgrade for you. You can walk in to Huawei service centers to enjoy Free Software Upgrade during service days.

2. Availability

Time and Dates

This campaign is available at specified dates: the first consecutive Friday and Saturday of each month. HUAWEI Service Day will be automatically postponed to the Friday & Saturday of the following week if either of the days falls on public holiday.

Applicable Countries and Regions

Applicable Service Centers

This service is available at Selected Authorized Huawei Service Centers. Other types of service stores do not provide such service. You can query the information about the Selected HUAWEI Authorized Service Centers on Huawei official website: https://consumer.huawei.com/my/support/service-day/.

Applicable Products

Applicable Product Models

Service Day-Free Software Upgrade Service is applicable to all the series of the mentioned product categories.

3. Limitations and Conditions

Number-of-times Limit

Each Customer is only eligible to participate in the HUAWEI Service Day once a month. Photos taken during HUAWEI Service Day will be used for promotional purpose.

Conditions

• HUAWEI Service Day is valid on every first Friday & Saturday of the month at selected HUAWEI Authorized Service Centers. HUAWEI Service Day will be automatically postponed to the Friday & Saturday of the following week if either of the days falls on public holiday.
• HUAWEI Service Day is only available for walk-in customers of selected HUAWEI Authorized Service Centers. HUAWEI Authorized Service Centers, their employees and immediate families of employees are not allowed to participate in HUAWEI Service Day. Huawei’s distributors, dealers, partners, program organizer, their employees and immediate families of employees are not allowed to participate in HUAWEI Service Day.
• By participating in Huawei Service Day, Customer hereby agrees and provides consent to Huawei to the use of any personal data as provided by the Customer for the purpose of participation in Huawei Service Day in line with the Personal Data Protection laws and regulations, to the extent that any personal data provided shall only be processed and be used by Huawei for lawful purpose directly related to the running of Huawei Service Day. By providing the personal data, Customer indicates that he/she have read, understood and agreed to be bound by Huawei's Privacy Policy stated at https://consumer.huawei.com/my/legal/privacy-policy/.
• By participating in Huawei Service Day, Customer agrees to participate and cooperate as required in all editorial activities relating to Huawei Service Day. Customer agrees to grant Huawei a perpetual and non-exclusive license to use such footage and photographs, voice, biographical information and/or statements, at any time or times, in all media types worldwide for advertising, trade, publicity and promotional purposes and the Customer will not be entitled to any fee for such use.
• "Free software upgrade" is only applicable to walk-in customers of the selected HUAWEI Authorized Service Centers. Software of a particular phone model can only be updated to the latest software version of the model according to the original software release schedule. For example, if HUAWEI P10 is scheduled to have only Android 7, then the highest version for HUAWEI P10 is Android 7. Software downgrade is not available. HUAWEI is not responsible for any data loss due to software update. Customer is recommended to perform data back-up before performing any software update. The data back-up can be performed via HUAWEI HiSuite & HUAWEI BackUp to external storage.
• Huawei Service Day promotion is not applicable with other ongoing event promotions.

4. Charges and Invoice

During the campaign, Huawei offers free Software Upgrade service.

5. Available Service Combinations

Service Campaigns

Service Access