Service Day

Terms & Conditions

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  HUAWEI Service Day is valid on every first Friday & Saturday of the month at selected HUAWEI Authorized Service Centers. HUAWEI Service Day will be automatically postponed to the Friday & Saturday of the following week if either of the days falls on public holiday.

  
  Click here to read full Terms & Conditions

  
HUAWEI Service Day is only available for walk-in customers of selected HUAWEI Authorized Service Centers. HUAWEI Authorized Service Centers, their employees and immediate families of employees are not allowed to participate in HUAWEI Service Day. Huawei’s distributors, dealers, partners, program organizer, their employees and immediate families of employees are not allowed to participate in HUAWEI Service Day.
  
By participating in Huawei Service Day, Customer hereby agrees and provides consent to Huawei to the use of any personal data as provided by the Customer for the purpose of participation in Huawei Service Day in line with the Personal Data Protection laws and regulations, to the extent that any personal data provided shall only be processed and be used by Huawei for lawful purpose directly related to the running of Huawei Service Day. By providing the personal data, Customer indicates that he/she have read, understood and agreed to be bound by Huawei’s Privacy Policy stated at https://consumer.huawei.com/my/legal/privacy-policy/.
  
By participating in Huawei Service Day, customer agrees to participate and cooperate as required in all editorial activities relating to Huawei Service Day. Customer agrees to grant Huawei a perpetual and non-exclusive license to use such footage and photographs, voice, biographical information and/or statements, at any time or times, in all media types worldwide for advertising, trade, publicity and promotional purposes and the Customer will not be entitled to any fee for such use.
  
Each Customer is only eligible to participate in the HUAWEI Service Day once a month. Photos taken during HUAWEI Service Day will be used for promotional purpose.
  
"Free Phone Disinfect service and software upgrade" is only applicable to walk-in customers of the selected HUAWEI Authorized Service Centers. Software of a particular phone model can only be updated to the latest software version of the model according to the original software release schedule. For example, if HUAWEI P10 is scheduled to have only Android 7, then the highest version for HUAWEI P10 is Android 7. Software downgrade is not available. HUAWEI is not responsible for any data loss due to software update. Customer is recommended to perform data back-up before performing any software update. The data back-up can be performed via HUAWEI HiSuite & HUAWEI BackUp to external storage.
  
"Free Screen Protector Application" service is applicable for the above selected free screen protector models only. Only customer who collects a duly repaired selected free screen protector models at the selected HUAWEI Authorized Service Centers on HUAWEI Service Day will receive the “Free Screen Protector Application" service. The Free Screen Protector is subject to first come first serve basis, while stock last.
  
For "Free Out of Warranty Labour Charge", Customer is entitled to free labour charge repair services of Huawei devices on HUAWEI Service Day. For the avoidance of doubt, HUAWEI Service Day only waives the labour charge of repair service. Customer is still required to pay the cost of parts replacement according to the repair quotation.