HUAWEI Care
Extended Warranty

Additional Protection to Your Device.
Use at ease without worries

  • Genuine
    Spare Part

  • Manufacture
    Warranty Remain

  • Extra Saving
    on Repair Cost

HUAWEI Care-Extended Warranty

  • HUAWEI Care - Extended Warranty is a prolonged one-year warranty in addition to the standard device warranty. During the valid period of the warranty, device defects caused by non-human factors can be fixed by HUAWEI Authorized Service Centers without any fees related to diagnosis, spare parts or labor.

  • Genuine Spare Part

    100% original spare parts,safe and reliable,manufacturer warranty.

  • Manufacture Warranty Remain

    Original warranty remains after warranty repair, subject to terms and condition.

  • Extra Saving on Repair Cost

    No longer worry about paying highout-of-warranty repair fees.

Model and Price

Please choose your device

  • For Phone

  • For PC

  • For Tablet

  • For Wearables

* Please visit the nearest HUAWEI Experience Store or HUAWEI Authorised Service Center to enjoy up to 40% discount on HUAWEI Care. Repurchase is also available at HUAWEI Online Store. Prices shown above are exclusive of any applicable promotions. Terms and Conditions apply.

* Please visit the nearest HUAWEI Experience Store or HUAWEI Authorised Service Center to enjoy up to 40% discount on HUAWEI Care. Repurchase is also available at HUAWEI Online Store. Prices shown above are exclusive of any applicable promotions. Terms and Conditions apply.

* Please visit the nearest HUAWEI Experience Store or HUAWEI Authorised Service Center to enjoy up to 40% discount on HUAWEI Care. Repurchase is also available at HUAWEI Online Store. Prices shown above are exclusive of any applicable promotions. Terms and Conditions apply.

* Please visit the nearest HUAWEI Experience Store or HUAWEI Authorised Service Center to enjoy up to 40% discount on HUAWEI Care. Repurchase is also available at HUAWEI Online Store. Prices shown above are exclusive of any applicable promotions. Terms and Conditions apply.

How to Purchase

  • Purchased with new device
    at HUAWEI online store

  • Purchased within the limit period
    after purchasing the new device

  • 1. Visit HUAWEI Store

  • 2. Choose the new device and click "Buy Now"

  • 3. Choose "HUAWEI Care – Extended Warranty", and click "Add"

  • 4. Confirm and "Check Out" the order

1. Visit HUAWI Store

2. Choose the new device and click "Buy Now"

3. Choose "HUAWEI Care – Extended Warranty", and click "Add"

4. Confirm and "Check Out" the order

Service Process

Query & Claims

Get in touch with us by calling HUAWEI Service Hotline:

1800-22-0086

Or you can submit a claim request by visiting one of our
HUAWEI Customer Service Centers.

Frequently Asked Questions

  • 1. Q: How to calculate the warranty period of Extended Warranty?
    A: Extended Warranty will extend the standard warranty period of the device for one year from the expiry of the standard warranty period of the device, namely, it will take effect from 0 o'clock of the day after the end of the standard warranty of your device, and will naturally expire at 24 o'clock of the last day of the Extended Warranty.
  • 2. Q: I want to buy an Extended Warranty, how do I buy it?
    A: You can purchase the Extended Warranty at the same time when you purchase a device on HUAWEI Store Online ( https://shop.huawei.com/my/ ), depending on the availability of the Extended Warranty for the model.
  • 3. Q: Can I purchase the Extended Warranty if my device is already out of warranty?
    A: No, you cannot buy the Extended Warranty if the standard warranty of your device has already expired.
  • 4. Q: The Extended Warranty I purchased before is about to expire. Can I buy it again?
    A: No, the same device can only purchase the Extended Warranty
  • 5. Q: My device within the extended warranty period is broken due to the dropping of device. Is this covered under the Extended Warranty?
    A: No, your device cannot enjoy the Extended Warranty. The extended warranty is limited to only non-human damage during normal use of the device.
  • 6. Q: Does the Extended Warranty cover accessories such as earplugs and chargers?
    A: No, the Extended Warranty does not cover accessories such as power adapters, batteries, headphones, data cables, free gifts, etc.
Click to view terms and conditions