HUAWEI Care-Extended Warranty

HUAWEI Care
Extended Warranty

Additional Protection to Your Device.
Use at ease without worries

Genuine
Spare Parts
Manufacture
Warranty Remain
Extra Saving
on Repair Cost

Extended Warranty
Model and Price
How to Purchase
Service Process
FAQ

HUAWEI Care-Extended Warranty

HUAWEI Care - Extended Warranty is a prolonged one-year warranty in addition to the standard device warranty. During the valid period of the warranty, device defects caused by non-human factors can be fixed by HUAWEI Authorized Service Centers without any fees related to diagnosis, spare parts or labor.
HUAWEI Care - Extended Warranty is a prolonged one-year warranty in addition to the standard device warranty. During the valid period of the warranty, device defects caused by non-human factors can be fixed by HUAWEI Authorized Service Centers without any fees related to diagnosis, spare parts or labor.
HUAWEI Care - Extended Warranty is a prolonged one-year warranty in addition to the standard device warranty. During the valid period of the warranty, device defects caused by non-human factors can be fixed by HUAWEI Authorized Service Centers without any fees related to diagnosis, spare parts or labor.

Genuine Spare Parts

100% original spare parts,safe and reliable,manufacturer warranty.
Manufacture Warranty Remain

Original warranty remains after warranty repair, subject to terms and conditions.
Extra Saving on Repair Cost

No longer worry about paying highout-of-warranty repair fees.

Model and Price

Please choose your device

For Phone
For PC
For Tablet
For Wearables

* Please visit the nearest HUAWEI Experience Store or HUAWEI Authorised Service Center to enjoy up to 40% discount on HUAWEI Care. Repurchase is also available at HUAWEI Online Store. Prices shown above are exclusive of any applicable promotions. Terms and Conditions apply.

How to Purchase

Purchased with new device
at HUAWEI online store
Purchased within the limit period
after purchasing the new device

1. Visit HUAWEI Store
2. Choose the new device and click "Buy Now"
3. Choose "HUAWEI Care – Extended Warranty", and click "Add"
4. Confirm and "Check Out" the order

1. Visit HUAWI Store

2. Choose the new device and click "Buy Now"

3. Choose "HUAWEI Care – Extended Warranty", and click "Add"

4. Confirm and "Check Out" the order

Service Process

1. Phone
Malfunction
2. Go to
HUAWEI Service Center

2. Go to
HUAWEI Service Center
3. Professional
Diagnosis
4. Repair Progress
(Real-Time Tracking)

4. Repair Progress
(Real-Time Tracking)

1. PC
Malfunction
2. Go to
HUAWEI Service Center

2. Go to
HUAWEI Service Center
3. Professional
Diagnosis
4. Repair
(Real-Time Tracking)

1. Tablet
Malfunction
2. Go to
HUAWEI Service Center

2. Go to
HUAWEI Service Center
3. Professional
Diagnosis
4. Repair
(Real-Time Tracking)

1. Wearables
Malfunction
2. Go to
HUAWEI Service Center

2. Go to
HUAWEI Service Center
3. Professional
Diagnosis
4. Repair
(Real-Time Tracking)

Query & Claims

Get in touch with us by calling HUAWEI Service Hotline:

1800-22-0086

Or you can submit a claim request by visiting one of our
HUAWEI Customer Service Centers.

Find Your Nearest HUAWEI Customer Service Center

Query Your HUAWEI Care Status

Make an Appointment Now

Frequently Asked Questions

1. Q: How to calculate the warranty period of Extended Warranty？

A: Extended Warranty will extend the standard warranty period of the device for one year from the expiry of the standard warranty period of the device, namely, it will take effect from 0 o'clock of the day after the end of the standard warranty of your device, and will naturally expire at 24 o'clock of the last day of the Extended Warranty.
2. Q: I want to buy an Extended Warranty, how do I buy it?

A: You can purchase the Extended Warranty at the same time when you purchase a device on HUAWEI Store Online ( https://shop.huawei.com/my/ ), depending on the availability of the Extended Warranty for the model.
3. Q: Can I purchase the Extended Warranty if my device is already out of warranty?

A: No, you cannot buy the Extended Warranty if the standard warranty of your device has already expired.
4. Q: The Extended Warranty I purchased before is about to expire. Can I buy it again?

A: No, the same device can only purchase the Extended Warranty
5. Q: My device within the extended warranty period is broken due to the dropping of device. Is this covered under the Extended Warranty?

A: No, your device cannot enjoy the Extended Warranty. The extended warranty is limited to only non-human damage during normal use of the device.
6. Q: Does the Extended Warranty cover accessories such as earplugs and chargers?

A: No, the Extended Warranty does not cover accessories such as power adapters, batteries, headphones, data cables, free gifts, etc.

Click to view terms and conditions

Terms and Conditions

1. HUAWEI Care (“Campaign”) is provided by HUAWEI Technologies (Malaysia) Sdn. Bhd. (“HUAWEI”).
2. This Campaign will run from 1st January 2023 to 31st December 2023 (“Campaign Period”). HUAWEI shall reserve the right to shorten or extend the Campaign Period at its sole discretion without prior notice.
3. Customer who purchase an eligible device (product model) from a participating HUAWEI Experience Store (“HES”) or HUAWEI Store Online ( https://shop.huawei.com/my/ ) within the Campaign Period is eligible to purchase, within the same transaction of the purchase of HUAWEI device, the available Service Related Products for its HUAWEI device. The service related product(s) available includes (i) Screen Protection Service Product; or (ii) Extended Warranty Service Product (“Service Related Product(s)”) for selected HUAWEI device as set out below:
(i) One (1) Year Extended Warranty Service Product:

Type of Device	Product Model	RRP (RM)
Mobile	HUAWEI nova Y70	49
	HUAWEI nova Y90
	HUAWEI nova 8i
	HUAWEI nova 9 SE
	HUAWEI nova 10 SE
	HUAWEI nova 8	69
	HUAWEI nova 9
	HUAWEI nova 10
	HUAWEI P50	149
	HUAWEI nova 10 Pro
	HUAWEI Mate 50
	HUAWEI P50 Pro	229
	HUAWEI Mate 50 Pro	229
	HUAWEI P60 Pro	309
	HUAWEI Mate Xs 2	499
	HUAWEI Mate X3	499
Laptop	HUAWEI MateBook D 14 i3	199
	HUAWEI MateBook D 15 i3 10th
	HUAWEI MateBook D 15 i5 10th
	HUAWEI MateBook D 15 R5
	HUAWEI MateBook D 14 i5 10th	249
	HUAWEI MateBook D 15 i3 2021
	HUAWEI MateBook D 15 i3 2022
	HUAWEI MateBook D 15 i5 11th
	HUAWEI MateBook D 16 i5	299
	HUAWEI MateBook 14 R5
	HUAWEI MateBook 14 i5 11th
	HUAWEI MateBook D 16 i7 12th	399
	HUAWEI MateBook 14s i5	399
	HUAWEI MateBook 14s i7	699
	HUAWEI MateBook 16s i7 12th
	HUAWEI MateBook X Pro i5
Tablet	HUAWEI MatePad T 10 2020 WIFI 2GB+32GB	59
	HUAWEI MatePad T 10 2021 WIFI 4GB+64GB
	HUAWEI MatePad T 10 2021 WIFI 2GB+32GB
	HUAWEI MatePad SE 10.4 2022 WIFI 4GB+128GB
	HUAWEI MatePad SE 10.4 2022 WIFI 4GB+64GB
	HUAWEI MatePad SE 10.4 2022 LTE 4GB+64GB
	HUAWEI MatePad T 10s 2021 WIFI 4GB+128G	109
	HUAWEI MatePad T 10s 2021 LTE 4GB+64GB
	HUAWEI MatePad 10.4 LTE 4GB+64GB
	HUAWEI MatePad 10.4 WIFI 4GB+64GB
	HUAWEI MatePad 10.4 WIFI 4GB+128GB
	HUAWEI MatePad 10.4 2022 LTE 4GB+128GB
	HUAWEI MatePad 10.4 2022 WIFI 6GB+64GB
	HUAWEI MatePad 10.4 2022 WIFI 4GB+128GB
	HUAWEI MatePad 11 6GB+128GB	149
	HUAWEI MatePad 11 6GB+256GB	149
	HUAWEI MatePad Pro 12.6 8GB+256GB	189
	HUAWEI MatePad Pro 11 2022 WIFI 8GB+128GB
	HUAWEI MatePad Pro 11 2022 LTE 8GB+256GB
	HUAWEI MatePad Pro 12.6 2022 WIFI 8GB+256GB	249
Wearable	HUAWEI WATCH FIT	49
	HUAWEI WATCH FIT 2
	HUAWEI WATCH KIDS 4 Pro
	HUAWEI WATCH GT 2 Pro	69
	HUAWEI WATCH GT 3
	HUAWEI WATCH GT 3 SE
	HUAWEI WATCH GT Runner	89
	HUAWEI WATCH GT3 Pro Ceramic Case White Leather Strap
	HUAWEI WATCH GT3 Pro Titanium Case Gray Leather Strap
	HUAWEI WATCH GT 3 Pro Ceramic Case with White Ceramic Strap	129
	HUAWEI WATCH 3
	HUAWEI WATCH 3 Pro
	HUAWEI WATCH D
	HUAWEI WATCH Buds
	HUAWEI WATCH Ultimate	249

(ii) Two (2) Years Extended Warranty Service Product:

Type of Device	Product Model	RRP (RM)
Laptop	HUAWEI MateBook D 14 i3	349
	HUAWEI MateBook D 15 i3 10th
	HUAWEI MateBook D 15 i5 10th
	HUAWEI MateBook D 15 R5

4. The participating HUAWEI Experience Store (HES) are as follows:

HUAWEI Authorized Experience Store (Nu Sentral Mall)
(Access Mobile Marketing (M) Sdn Bhd)

HUAWEI Authorized Experience Store (Melawati Mall)
(Access Mobile Marketing (M) Sdn Bhd)

HUAWEI Authorized Experience Store (KL East Mall)
(Access Mobile Marketing (M) Sdn Bhd)

HUAWEI Authorized Experience Store (Suria KLCC)
(Access Mobile Marketing (M) Sdn Bhd)

HUAWEI Authorized Experience Store (Pavilion Mall Bukit Jalil)
(Access Mobile Marketing (M) Sdn Bhd)

HUAWEI Authorized Experience Store (IOI City Mall)
(Access Mobile Marketing (M) Sdn Bhd)

HUAWEI Authorized Experience Store (Subang Parade)
(Access Mobile Marketing (M) Sdn Bhd)

HUAWEI Authorized Experience Store (1 Utama)
(Access Mobile Marketing (M) Sdn Bhd)

HUAWEI Authorized Experience Store (Paradigm Mall PJ)
(Access Mobile Marketing (M) Sdn Bhd)

HUAWEI Authorized Experience Store (Sunway Pyramid)
(Access Mobile Marketing (M) Sdn Bhd)

HUAWEI Authorized Experience Store (Setia City Mall)
(Access Mobile Marketing (M) Sdn Bhd)

HUAWEI Authorized Experience Store (Imperial Mall)
(Alpha Telecommunication Sdn. Bhd.)

HUAWEI Authorized Experience Store (Megamall Prai)
(Amiray Centenro Enterprise)

HUAWEI Authorized Experience Store (Klang Parade)
(Ashita Communication Sdn Bhd)

HUAWEI Authorized Experience Store (Sandakan Habour Square)
(B CONNECT ENTERPRISE)

HUAWEI Authorized Experience Store (Digital Mall (Pj))
(BK Communication Sdn. Bhd.)

HUAWEI Authorized Experience Store (Aeon Nilai)
(C TWO GADGET SDN BHD)

HUAWEI Authorized Experience Store (The Spring Bintulu)
(CG COMPUTERS SDN BHD)

HUAWEI Authorized Experience Store (The Spring Shopping Mall)
(CG COMPUTERS SDN BHD)

HUAWEI Authorized Experience Store (Aeon Mall Bukit Mertajam)
(CG COMPUTERS SDN BHD)

HUAWEI Authorized Experience Store (Gurney Plaza)
(CG COMPUTERS SDN BHD)

HUAWEI Authorized Experience Store (Queensbay Mall)
(CG COMPUTERS SDN BHD)

HUAWEI Authorized Experience Store (Suria Sabah)
(Chean & Yong Sdn Bhd)

HUAWEI Authorized Experience Store (City Mall)
(Chean & Yong Sdn Bhd)

HUAWEI Authorized Experience Store (Bagan Ajam)
(Daily Gain Teleshop Sdn Bhd)

HUAWEI Authorized Experience Store (Kota Bharu)
(DIRECTD RETAIL & WHOLESALE SDN BHD)

HUAWEI Authorized Experience Store (SS 15)
(DIRECTD RETAIL & WHOLESALE SDN BHD)

HUAWEI Authorized Experience Store (Digital Mall Kajang)
(DIRECTD RETAIL & WHOLESALE SDN BHD)

HUAWEI Authorized Experience Store(East Coast Mall)
(EAST COAST TELE CENTRE)

HUAWEI Authorized Experience Store (Bintulu ParkCity Mall)
(E-PHONIX GLOBAL SDN BHD)

HUAWEI Authorized Experience Store (Star Mega Mall)
(ET TELECOMMUNICATION CO.)

HUAWEI Authorized Experience Store (Aeon Station 18)
(EXCELLENT MOBILE TELECOMMUNICATION)

HUAWEI Authorized Experience Store (Sunway Velocity)
(FIRST ONE MOBILE)

HUAWEI Authorized Experience Store (Kompleks Karamunsing)
(FORTUNE MOBILE SDN BHD)

HUAWEI Authorized Experience Store (Jalan Persiaran Flora Utama)
(FOTOCHARLIE SDN. BHD)

HUAWEI Authorized Experience Store (Manjung)
(FS Infinity Group Sdn Bhd)

HUAWEI EXPERIENCE STORE (KL Pavilion)
(FUTURE MOBILE SDN. BHD.)

HUAWEI Authorized Experience Store (Plaza Low Yat G-006)
(FUTURE MOBILE SDN. BHD.)

HUAWEI Authorized Experience Store (Kluang Up Town)
(G CONNECTION POINT SDN BHD)

HUAWEI Authorized Experience Store (Batu Pahat Mall)
(G CONNECTION POINT SDN BHD)

HUAWEI Authorized Experience Store (Setapak Central)
(GOLDEN ADM ENTERPRISE)

HUAWEI Authorized Experience Store (IOI Mall Puchong)
(GX ALLIANCE SDN BHD)

HUAWEI Authorized Experience Store (Perak IT Mall)
(HANDPHONE WORLD IT MALL)

HUAWEI Authorized Experience Store (Tanjung Malim)
(HITZ COMMUNICATION (M) SDN. BHD.)

HUAWEI Authorized Experience Store (Wangsa Walk)
(I WORLD PREMIER SDN. BHD.)

HUAWEI Authorized Experience Store (Muar Up Town)
(IPE Telecommunication Sdn Bhd)

HUAWEI Authorized Experience Store (Kuala Terengganu)
(K & Y MOBILE SDN. BHD.)

HUAWEI Authorized Experience Store (Keningau)
(KIM POH SDN BHD)

HUAWEI Authorized Experience Store (Taiping Sentral Mall)
(KT Telecommunication)

HUAWEI Authorized Experience Store (Plaza Pelangi)
(Meadow It Distribution Sdn. Bhd.)

HUAWEI Authorized Experience Store (Lembah Sireh)
(MONALIZA & MASTURA ENTERPRISE SDN BHD)

HUAWEI Authorized Experience Store (Mahkota Parade)
(MPS Telecommunication Sdn Bhd)

HUAWEI Authorized Experience Store (Paradigm Mall 2)
(Multitech Sales & Services (M) SDN. BHD.)

HUAWEI Authorized Experience Store (Paradigm Mall JB)
((Multitech Sales & Services (M) SDN. BHD.))

HUAWEI Authorized Experience Store (Dataran Pahlawan Melaka)
((Multitech Sales & Services (M) SDN. BHD.))

HUAWEI Authorized Experience Store (Aman Central)
(Nakano Northern Trading)

HUAWEI Authorized Experience Store (Amanjaya)
(Nakano Northern Trading)

HUAWEI Authorized Experience Store (Kuantan City Mall)
(NTG INTERNATIONAL SDN.BHD)

HUAWEI Authorized Experience Store (Imago Mall)
(NW Communication Sdn Bhd)

HUAWEI Authorized Experience Store (Cityone Megamall)
(ONE TWO CALL TELECOMMUNICATION SDN BHD)

(ONE TWO CALL TELECOMMUNICATION SDN BHD)
(PHONE AVENUE ENTERPRISE)

HUAWEI Authorized Experience Store (Tebrau City)
(S&G TELECENTRE SDN.BHD)

HUAWEI Authorized Experience Store (Taman Molek)
(S&G TELECENTRE SDN.BHD)

HUAWEI Authorized Experience Store(Aeon Dato)
(S&G TELECENTRE SDN.BHD)

HUAWEI Authorized Experience Store (Kompleks Bukit Jambul)
(SEVEN GADGETS ENTERPRISE)

HUAWEI Authorized Experience Store (Kulim Landmark)
(SH TELECOMMUNICATION PLT)

HUAWEI Authorized Experience Store (Aeon Bukit Indah)
(Shining Telecommunication Sdn. Bhd.)

HUAWEI Authorized Experience Store (Aeon Kulaijaya)
(Shining Telecommunication Sdn. Bhd.)

HUAWEI Authorized Experience Store (Mid Valley Southkey)
(Shining Telecommunication Sdn. Bhd.)

HUAWEI Authorized Experience Store (Sutera Mall)
(Shining Telecommunication Sdn. Bhd.)

HUAWEI Authorized Experience Store (Aeon Bandaraya Melaka)
(Shining Telecommunication Sdn. Bhd.)

HUAWEI Authorized Experience Store (KK Town)
(SKYTREK MARKETING SDN BHD)

HUAWEI Authorized Experience Store (Labuan)
(SKYTREK MARKETING SDN BHD)

HUAWEI Authorized Experience Store (Aeon Mall Kota Bharu)
(SNS NETWORK (M) SDN. BHD.)

HUAWEI Authorized Experience Store (Ipoh Parade)
(SNS NETWORK (M) SDN. BHD.)

HUAWEI Authorized Experience Store (Aeon Mall Kinta City)
(SNS NETWORK (M) SDN. BHD.)

HUAWEI Authorized Experience Store (Sunway Carnival Mall)
(Space Ace Elite Sdn Bhd)

HUAWEI Authorized Experience Store (Prangin Mall)
(STARFONE COMMUNICATIONS)

HUAWEI Authorized Experience Store (Mid Valley City)
(Takacom Cellular Sdn Bhd)

HUAWEI Authorized Experience Store (R&F Mall)
(TENGGARA TELECENTRE SDN. BHD.)

HUAWEI Authorized Experience Store (The Garden)
(THE HELLO STATION (M) SDN BHD)

HUAWEI Authorized Experience Store (My Town)
(THE HELLO STATION (M) SDN BHD)

HUAWEI Authorized Experience Store (Aeon Maluri)
(THE HELLO STATION (M) SDN BHD)

HUAWEI Authorized Experience Store (Bukit Tinggi)
(THE HELLO STATION (M) SDN BHD)

HUAWEI Authorized Experience Store (Alor Setar)
(THREE COM DIGITAL SDN BHD)

HUAWEI Authorized Experience Store (The Mines)
(THREE MOBILE COMMUNICATION)

HUAWEI Authorized Experience Store (Palm Mall Seremban)
(THREE THREE ONE ONE ENTERPRISE SDN BHD)

HUAWEI Authorized Experience Store (Seremban Gateway)
(THREE THREE ONE ONE ENTERPRISE SDN BHD)

HUAWEI Authorized Experience Store (Eko Cheras)
(THUNDER MATCH TECHNOLOGY SDN. BHD.)

HUAWEI Authorized Experience Store (Viva City)
(THUNDER MATCH TECHNOLOGY SDN. BHD.)

HUAWEI Authorized Experience Store (SB Mall)
(TWG Communication Sdn. Bhd.)

HUAWEI Authorized Experience Store (Jalan Haji Ahmad)
(ULTIMATE COMMUNICATIONS CENTRE)

HUAWEI Authorized Experience Store (Aeon Mall Kuching )
(UTAKHAS RESOURCES SDN BHD)

HUAWEI Authorized Experience Store (KSL City)
(WEMAX MOBILE)

HUAWEI Authorized Experience Store (Cheras Highstreet)
(XIMPLE MOBILE NETWORK (M) SDN. BHD.)

5. If Customer fails to purchase the available Service Related Product(s) within the same transaction of the purchase of HUAWEI device, he is still eligible to purchase the Service Related Product(s) at the participating HES or nearest Authorized Service Center (ASC) within the time period as follows:-
i) For Screen Protection Service Product, within the sixty (60) days from the date of purchase of HUAWEI device at ASC; or
ii) For Extended Warranty Service Product, within ten (10) months from the date of purchase of HUAWEI device at HES & ASC.
* Please visit https://consumer.huawei.com/my/support/service-center/ for nearest ASC.
6. Customer must however produce the original proof of purchase of the eligible HUAWEI device(s) for verification purposes. HES will then verify the original proof of purchase and determine whether the HUAWEI device is eligible to purchase the Service Related Product(s).
7. Specific terms regarding Screen Protection Service Product: -
(i) During the period of twelve (12) months, starting from the date of purchase of Screen Protection Service Product, HUAWEI will provide for the device one (1) time screen replacement service for cracked display screen. The Screen Protection Service Cover covers damage to the display screen of device due to drops, falls and other collisions. Subject to Customer’s submission of a valid claim and presentation of a valid and existing Screen Protection Service Product receipt to HUAWEI Customer Service Center, the HUAWEI Customer Service Center will replace the defective display screen with a non-defective screen.
(ii) Screen Protection Service Product does not cover damage result from:-
(a) Normal wear and tear of the equipment;
(b) Usage of equipment other than its normal and customer manner;
(c) Unauthorized disassembly, repair, alteration or modification being carried out;
(d) Misuse, abuse negligence or accident however caused to product;
(e) Improper testing, operation, maintenance, installation, or any alternation or modification of the product;
(f) Spillage of food or liquid, corrosion, rust or the use of wrong voltage;
(g) Lightning, accident or negligible use; or
(h) War, fire, typhoon, flood or earthquake. Screen Protection Service Product covers only damage to the display screen of the device. It does not cover any hardware components of the device (even if as originally supplied) and any software, consumable items, or accessories even if packaged or sold together with the HUAWEI device.
(iii) The standard terms regarding Screen Protection Service Product available at https://consumer.huawei.com/my/support/content/en-gb15837334/
8. Screen Protection (Foldable Smartphone)
During the period of twelve (12) months, starting from the date of purchase of Screen Protection Service Product, HUAWEI will provide for the device one (1) time screen replacement service for cracked display screen. The Screen Protection Service Product covers damage to the display screen of device due to drops, falls and other collisions. (Only one (1) time screen replacement service for cracked display screen and service fee is charged for repairs).
HUAWEI P50 Pocket Service Fee Charging Standards:
1. If only the external screen (including the rear cover) is repaired, a service fee of RM69 will be charged.
2. If only the internal screen is repaired, a service fee of RM129 will be charged.
3. If the internal and external screens (including the rear cover) are repaired at the same time, a service fee of RM198 will be charged.
* The internal screen refers to the foldable flexible screen when the phone is expanded, and the external screen refers to the non-foldable screen when the phone is folded.
* Screen Protection (Foldable Smartphone) only can be purchased and used only once. The internal and external screens cannot be repaired twice. For example, if the internal screen of the device is broken for the first time, you have paid for the repair using the Screen Protection Service Product . If the external screen of the device is broken for the second time, you need to paid in full amout for the repair and you cannot use the Screen Protection service again.
If the phone components other than the screen are damanged, the damage is not included in the repair scope of the Screen Protection Service Product. If the phone components other than the screen cause the screen cannot be repalced or cannot be used after the replacement, consumer should pay for repairing the damaged components, and then used the Screen Protection Service Product to repair the screen.
9. Specific terms regarding Extended Warranty Service Product: -
i) HUAWEI will provide an additional 12 or 24 months extended warranty after the expiry of the standard warranty period of device, based on the period purchased.
ii) The terms for warranty services during the extended warranty will be same as the terms of HUAWEI’s standard warranty service terms stated at https://consumer.huawei.com/my/support/warranty-policy.
iii) Customer is advised to check HUAWEI official website relating to the warranty statement from time to time and stay informed for any changes on the terms and conditions of the warranty.
iv) The standard terms regarding Extended Warranty Service Product available at https://consumer.huawei.com/my/support/content/en-gb15837336/
10. The Screen Protection Service Product and Extended Warranty Service Product, are non-refundable and non-transferable, save and except for the following situations:-
i) Screen Protection Service Product:
a) If Customer successfully returned his device for a refund and the Screen Protection Service Product has not been spent, Customer will be refunded the Screen Protection Service Product purchase fee, and the protection rights shall be terminated.
b) If Customer successfully replaced his device and the Screen Protection Service Product has not been spent, the Screen Protection Service Product will be transferred to the replacement device and the replacement device will inherit the remaining validity period of the Screen Protection Service Product.
c) If the device’s motherboard has been replaced, the remaining validity period of the Screen Protection Service Product will continue for the device with replaced motherboard (new SN).
ii) Extended Warranty Service Product:
a) If Customer successfully returned the device for a refund, the Extended Warranty Service Product purchase fee will be refunded to the Customer and terminated.
b) If Customer successfully replaced the device, the replacement device will inherit remaining period of the extended warranty purchased.
11. Customer agrees and provides consent to HUAWEI to the use of any personal data as provided by the Customer for the purposes of purchasing and providing the Service Related Product purchased in line with the applicable personal data protection laws and regulations, to the extent that any personal data provided shall only be processed and be used by HUAWEI for lawful purpose directly related to the running of this Campaign and the purposes of providing the Services Related Product purchased, including but not limited to the purposes of promotional events, advertising, marketing and any administrative matters to facilitate the management and organizing of this Campaign.
12. By purchasing HUAWEI Care (“Service”) or requesting for the services pursuant to the Service, you consent to the collection, use, disclosure, transfer, storage and such other processing of the personal data provided, including contact details, device details, you service information by HUAWEI for the purposes relating to the Service pursuant to the applicable personal data protection laws in Malaysia, including the Personal Data Protection Act 2010. HUAWEI will use and process the personal data provided for purposes related to Service, including but not limited to the provision of the Service and any administrative matters to facilitate the management and organizing of this Service. The personal data provided will be disclosed to and processed by the operators of the HUAWEI Authorised Service Center for purposes of relating to the Service. The personal data provided may further be disclosed and/or transferred to HUAWEI's principal head of office in China and to any of its offshore affiliates or group of companies for the purpose of facilitating and supporting HUAWEI based on the similar purposes stated above. Whenever HUAWEI discloses and/or transfers your personal data to 3rd party or outside Malaysia, HUAWEI will ensure that appropriate security measures are taken. HUAWEI will retain the personal data provided for this Service for no longer than is necessary for the purposes of the Service, unless extending the retention period is required or permitted by law. If you object to the processing of personal data for the purposes stated herein, you will not be able to purchase or use the Service. For more information on how HUAWEI protects personal data and how you can exercise your rights to access, correct and limit the personal data provided herein, please visit and read: https://consumer.huawei.com/my/support/service-privacy-notice/.
Bahasa: Apabila anda membeli HUAWEI Care (“Perkhidmatan”) atau meminta perkhidmatan menurut Perkhidmatan, anda bersetuju dengan pengumpulan, penggunaan, pendedahan, pemindahan, penyimpanan dan pemprosesan lain data peribadi yang diberikan, termasuk butiran hubungan, butiran peranti, maklumat perkhidmatan anda oleh HUAWEI Technologies (Malaysia) Sdn. Bhd. (“HUAWEI”) untuk tujuan yang berkaitan dengan Perkhidmatan menurut undang-undang perlindungan data peribadi yang terpakai di Malaysia, termasuk Akta Perlindungan Data Peribadi 2010. HUAWEI akan menggunakan dan memproses data peribadi yang diberikan untuk tujuan yang berkaitan dengan Perkhidmatan, termasuk tetapi tidak terhad kepada penyediaan Perkhidmatan dan sebarang urusan pentadbiran untuk memudahkan pengurusan dan penganjuran Perkhidmatan ini. Data peribadi yang diberikan akan didedahkan kepada dan diproses oleh pengendali HUAWEI Authorised Service Center untuk tujuan berkaitan dengan Perkhidmatan. Data peribadi yang diberikan mungkin selanjutnya didedahkan dan/atau dipindahkan kepada pejabat utama HUAWEI di China dan kepada mana-mana sekutu luar pesisir atau kumpulan syarikatnya untuk tujuan memudahkan dan menyokong HUAWEI berdasarkan tujuan serupa yang dinyatakan di atas. Setiap kali HUAWEI mendedahkan dan/atau memindahkan data peribadi anda kepada pihak ketiga atau luar Malaysia, HUAWEI akan memastikan langkah keselamatan yang sesuai diambil. HUAWEI akan mengekalkan data peribadi yang disediakan untuk Perkhidmatan ini tidak lebih daripada yang diperlukan untuk tujuan Perkhidmatan, melainkan melanjutkan tempoh pengekalan diperlukan atau dibenarkan oleh undang-undang. Jika anda membantah pemprosesan data peribadi untuk tujuan yang dinyatakan di sini, anda tidak akan dapat membeli atau menggunakan Perkhidmatan. Untuk maklumat lanjut tentang cara HUAWEI melindungi data peribadi dan cara anda boleh menggunakan hak anda untuk mengakses, membetulkan dan mengehadkan data peribadi yang disediakan di sini, sila lawati dan baca: https://consumer.huawei.com/my/support/service-privacy-notice/.
13. By purchasing the HUAWEI Care, Customer agree to be bound by this Terms and Conditions and HUAWEI’s decisions are final and binding. No correspondence or appeals will be entertained. HUAWEI reserves the right to the final and ultimate interpretation of this HUAWEI Care. HUAWEI reserves the rights to add, amend or vary the terms and conditions of the Campaign at any time without further notice.
14. To the fullest extent permissible by laws, Customer agrees to discharge and release HUAWEI and its employees, officers, directors, shareholders, agents, representatives, parent companies, affiliates, subsidiaries, licensees, advertising, promotion, and fulfilment agencies, from any liabilities and claims (including from breach of contract, tort, negligence or any other cause of actions at law or equity) arising out of or in any way connected to this Campaign.
15. This Campaign and the Terms and Conditions herein shall be governed by the laws of Malaysia.

HUAWEI Care-Extended Warranty