HUAWEI Care Extended Warranty

HUAWEI Care Extended Warranty
Stay Worry-Free
with Additional Protection

Genuine
Spare Parts
Manufacture
Warranty Remain
Extra Saving
on Repair Cost

Extended Warranty
Model and Price
Service Process
FAQ

HUAWEI Care-Extended Warranty

HUAWEI Care - Extended Warranty is a prolonged one-year warranty in addition to the standard device warranty. During the valid period of the warranty, device defects caused by non-human factors can be fixed by HUAWEI Authorized Service Centers without any fees related to diagnosis, spare parts or labor.
HUAWEI Care - Extended Warranty is a prolonged one-year warranty in addition to the standard device warranty. During the valid period of the warranty, device defects caused by non-human factors can be fixed by HUAWEI Authorized Service Centers without any fees related to diagnosis, spare parts or labor.
HUAWEI Care - Extended Warranty is a prolonged one-year warranty in addition to the standard device warranty. During the valid period of the warranty, device defects caused by non-human factors can be fixed by HUAWEI Authorized Service Centers without any fees related to diagnosis, spare parts or labor.

Genuine Spare Parts

100% original spare parts, safe and reliable, manufacturer warranty.
Manufacture Warranty Remain

Original warranty remains after warranty repair, subject to terms and conditions.
Extra Saving on Repair Cost

No longer worry about paying highout-of-warranty repair fees.

Model and Price

Please choose your device

For Phone
For PC
For Tablet
For Wearables

* Please visit the nearest HUAWEI Experience Store or HUAWEI Authorised Service Center to enjoy up to 40% discount on HUAWEI Care. Prices shown above are exclusive of any applicable promotions. Terms and Conditions apply.

Service Process

1. Phone
Malfunction
2. Go to
HUAWEI Service Center

2. Go to
HUAWEI Service Center
3. Professional
Diagnosis
4. Repair Progress
(Real-Time Tracking)

4. Repair Progress
(Real-Time Tracking)

1. PC
Malfunction
2. Go to
HUAWEI Service Center

2. Go to
HUAWEI Service Center
3. Professional
Diagnosis
4. Repair
(Real-Time Tracking)

1. Tablet
Malfunction
2. Go to
HUAWEI Service Center

2. Go to
HUAWEI Service Center
3. Professional
Diagnosis
4. Repair
(Real-Time Tracking)

1. Wearables
Malfunction
2. Go to
HUAWEI Service Center

2. Go to
HUAWEI Service Center
3. Professional
Diagnosis
4. Repair
(Real-Time Tracking)

Query & Claims

Get in touch with us by calling HUAWEI Service Hotline:

1800-22-0086

Or you can submit a claim request by visiting one of our
HUAWEI Customer Service Centers.

Find Your Nearest HUAWEI Customer Service Center

Query Your HUAWEI Care Status

Make an Appointment Now

Frequently Asked Questions

Q1: How to calculate the warranty period of Extended Warranty？

A: Extended Warranty will extend the standard warranty period of the device for one year from the expiry of the standard warranty period of the device, namely, it will take effect from 0 o'clock of the day after the end of the standard warranty of your device, and will naturally expire at 24 o'clock of the last day of the Extended Warranty.
Q2: I want to buy an Extended Warranty, how do I buy it?

A: You can purchase the Extended Warranty at the same time when you purchase a device on HUAWEI Offline Store or repurchase at HUAWEI Authorized Service Center, depending on the availability of the Extended Warranty for the model.
Q3: Can I purchase the Extended Warranty if my device is already out of warranty?

A: No, you cannot buy the Extended Warranty if the standard warranty of your device has already expired.
Q4: The Extended Warranty I purchased before is about to expire. Can I buy it again?

A: No, the same device can only purchase the Extended Warranty once.
Q5: My device within the extended warranty period is broken due to the dropping of device. Is this covered under the Extended Warranty?

A: No, your device cannot enjoy the Extended Warranty. The extended warranty is limited to only non-human damage during normal use of the device.
Q6: Does the Extended Warranty cover accessories such as earplugs and chargers?

A: No, the Extended Warranty does not cover accessories such as power adapters, batteries, headphones, data cables, free gifts, etc.

Click to view terms and conditions

Terms and Conditions

1. HUAWEI Care (“Campaign”) is provided by HUAWEI Technologies (Malaysia) Sdn. Bhd. (“HUAWEI”).
2. This Campaign will run from 1st October 2024 to 31st December 2024 (“Campaign Period”). HUAWEI shall reserve the right to shorten or extend the Campaign Period at its sole discretion without prior notice.
3. Customer who purchase an eligible device (product model) from a participating HUAWEI Experience Store (“HES”) or HUAWEI Store Online ( https://shop.huawei.com/my/ ) within the Campaign Period is eligible to purchase, from HUAWEI Experience store or HUAWEI Authorized Service Center the available Service Related Products for its HUAWEI device. The service related product(s) available includes Extended Warranty Service Product (“Service Related Product(s)”) for selected HUAWEI device list.
4. The participating HUAWEI Experience Store (HES) are as follows:

HUAWEI Authorized Experience Store ( Sunway Pyramid )
( Access Mobile Marketing (M) Sdn Bhd )

HUAWEI Authorized Experience Store ( 1 Utama )
( Access Mobile Marketing (M) Sdn Bhd )

HUAWEI Authorized Experience Store ( Setia City Mall )
( Access Mobile Marketing (M) Sdn Bhd )

HUAWEI Authorized Experience Store ( Suria KLCC )
( Access Mobile Marketing (M) Sdn Bhd )

HUAWEI Authorized Experience Store ( Pavilion Bukit Jalil )
( Access Mobile Marketing (M) Sdn Bhd )

HUAWEI Authorized Experience Store ( NU Sentral Mall )
( Access Mobile Marketing (M) Sdn Bhd )

HUAWEI Authorized Experience Store ( Subang Parade )
( Access Mobile Marketing (M) Sdn Bhd )

HUAWEI Authorized Experience Store ( KL East Mall )
( Access Mobile Marketing (M) Sdn Bhd )

HUAWEI Authorized Experience Store ( IOI City Mall )
( Access Mobile Marketing (M) Sdn Bhd )

HUAWEI Authorized Experience Store ( Bintang Megamall )
( Alpha Telecommunication Sdn. Bhd. )

HUAWEI Authorized Experience Store ( Klang Parade )
( Ashita Communication Sdn Bhd )

HUAWEI Authorized Experience Store ( Aeon Nilai )
( C TWO GADGET SDN BHD )

HUAWEI Authorized Experience Store ( Queensbay Mall )
( CG COMPUTERS SDN BHD )

HUAWEI Authorized Experience Store ( Gurney Plaza )
( CG COMPUTERS SDN BHD )

HUAWEI Authorized Experience Store ( Aeon Mall Bukit Mertajam )
( CG COMPUTERS SDN BHD )

HUAWEI Authorized Experience Store ( The Spring Bintulu )
( CG COMPUTERS SDN BHD )

HUAWEI Authorized Experience Store ( Suria Sabah )
( Chean & Yong Sdn Bhd )

HUAWEI Authorized Experience Store ( City Mall )
( Chean & Yong Sdn Bhd )

HUAWEI Authorized Experience Store ( Gurney Paragon )
( D Three Mobile SDN BHD )

HUAWEI Authorized Experience Store ( Bagan Ajam )
( Daily Gain Teleshop Sdn Bhd )

HUAWEI Authorized Experience Store ( Digital Mall Kajang )
( DIRECTD RETAIL & WHOLESALE SDN BHD )

HUAWEI Authorized Experience Store ( East Coast Mall )
( East Coast Telecommunication )

HUAWEI Authorized Experience Store ( Bintulu ParkCity Mall )
( E-PHONIX GLOBAL SDN BHD )

HUAWEI Authorized Experience Store ( Star Mega Mall )
( ET TELECOMMUNICATION CO. )

HUAWEI Authorized Experience Store ( Aeon Station 18 )
( EXCELLENT MOBILE TELECOMMUNICATION )

HUAWEI Authorized Experience Store ( Sunway Velocity )
( First One Mobile )

HUAWEI Authorized Experience Store ( Kompleks Karamunsing )
( FORTUNE MOBILE SDN BHD )

HUAWEI Authorized Experience Store ( Jalan Persiaran Flora Utama )
( FOTOCHARLIE SDN. BHD )

HUAWEI Authorized Experience Store ( Pavilion KL )
( FUTURE MOBILE SDN. BHD. )

HUAWEI Authorized Experience Store ( Plaza Low Yat )
( FUTURE MOBILE SDN. BHD. )

HUAWEI Authorized Experience Store ( Batu Pahat Mall )
( G CONNECTION POINT SDN BHD )

HUAWEI Authorized Experience Store ( Kluang Up Town )
( G CONNECTION POINT SDN BHD )

HUAWEI Authorized Experience Store ( Setapak Central )
( GOLDEN ADM ENTERPRISE )

HUAWEI Authorized Experience Store ( IOI Mall Puchong )
( GX ALLIANCE SDN BHD )

HUAWEI Authorized Experience Store ( Perak IT Mall )
( HANDPHONE WORLD IT MALL )

HUAWEI Authorized Experience Store ( Tanjung Malim )
( HITZ COMMUNICATION (M) SDN. BHD. )

HUAWEI Authorized Experience Store ( Wangsa Walk )
( I WORLD PREMIER SDN. BHD. )

HUAWEI Authorized Experience Store ( Melawati Mall )
( Access Mobile Marketing (M) Sdn Bhd )

HUAWEI Authorized Experience Store ( Muar Up Town )
( S&G TELECENTRE SDN.BHD )

HUAWEI Authorized Experience Store ( Kuala Terengganu )
( K&Y Phone Distribution )

HUAWEI Authorized Experience Store ( Taiping Sentral Mall )
( KT Telecommunication )

HUAWEI Authorized Experience Store ( Plaza Pelangi )
( Meadow It Distribution Sdn. Bhd. )

HUAWEI Authorized Experience Store ( Lembah Sireh )
( MONALIZA & MASTURA ENTERPRISE SDN BHD )

HUAWEI Authorized Experience Store ( Mahkota Parade )
( MPS Telecommunication Sdn Bhd )

HUAWEI Authorized Experience Store ( Paradigm Mall JB )
( Multitech Sales & Services (M) SDN. BHD. )

HUAWEI Authorized Experience Store ( Dataran Pahlawan Melaka )
( Multitech Sales & Services (M) SDN. BHD. )

HUAWEI Authorized Experience Store ( Paradigm Mall 2 )
( Multitech Sales & Services (M) SDN. BHD. )

HUAWEI Authorized Experience Store ( Aman Central )
( Nakano Northern Trading )

HUAWEI Authorized Experience Store ( Amanjaya Mall )
( Nakano Northern Trading )

HUAWEI Authorized Experience Store ( Kuantan City Mall )
( NTG INTERNATIONAL SDN.BHD )

HUAWEI Authorized Experience Store ( Central Square )
( PHONE AVENUE ENTERPRISE )

HUAWEI Authorized Experience Store ( Aeon Tebrau City )
( S&G TELECENTRE SDN.BHD )

HUAWEI Authorized Experience Store ( Taman Molek )
( S&G TELECENTRE SDN.BHD )

HUAWEI Authorized Experience Store ( Aeon Dato Onn )
( S&G TELECENTRE SDN.BHD )

HUAWEI Authorized Experience Store ( Kulim Landmark )
( SH TELECOMMUNICATION PLT )

HUAWEI Authorized Experience Store ( Aeon Bandaraya Melaka )
( Shining Telecommunication Sdn. Bhd. )

HUAWEI Authorized Experience Store ( Mid Valley Southkey )
( Shining Telecommunication Sdn. Bhd. )

HUAWEI Authorized Experience Store ( Sutera Mall )
( Shining Telecommunication Sdn. Bhd. )

HUAWEI Authorized Experience Store ( Labuan )
( SKYTREK MARKETING SDN BHD )

HUAWEI Authorized Experience Store ( Ipoh Parade )
( SNS NETWORK (M) SDN. BHD. )

HUAWEI Authorized Experience Store ( Aeon Mall Kinta City )
( SNS NETWORK (M) SDN. BHD. )

HUAWEI Authorized Experience Store ( Sunway Carnival Mall )
( Space Ace Elite Sdn Bhd )

HUAWEI Authorized Experience Store ( Prangin Mall )
( Starfone Communications )

HUAWEI Authorized Experience Store ( Mid Valley City )
( Takacom Cellular Sdn Bhd )

HUAWEI Authorized Experience Store ( Bukit Tinggi )
( THE HELLO STATION (M) SDN BHD )

HUAWEI Authorized Experience Store ( The Gardens Mall )
( THE HELLO STATION (M) SDN BHD )

HUAWEI Authorized Experience Store ( My Town )
( THE HELLO STATION (M) SDN BHD )

HUAWEI Authorized Experience Store ( Aeon Maluri )
( THE HELLO STATION (M) SDN BHD )

HUAWEI Authorized Experience Store ( Alor Setar )
( THREE COM DIGITAL SDN BHD )

HUAWEI Authorized Experience Store ( The Mines )
( Three Mobile Communication )

HUAWEI Authorized Experience Store ( Seremban Gateway )
( THREE THREE ONE ONE ENTERPRISE SDN BHD )

HUAWEI Authorized Experience Store ( Palm Mall Seremban )
( THREE THREE ONE ONE ENTERPRISE SDN BHD )

HUAWEI Authorized Experience Store ( Viva City )
( THUNDER MATCH TECHNOLOGY SDN. BHD. )

HUAWEI Authorized Experience Store ( Eko Cheras )
( THUNDER MATCH TECHNOLOGY SDN. BHD. )

HUAWEI Authorized Experience Store ( SB Mall )
( TWG Communication Sdn. Bhd. )

HUAWEI Authorized Experience Store ( Jalan Haji Ahmad )
( ULTIMATE COMMUNICATIONS CENTRE )

HUAWEI Authorized Experience Store ( Aeon Mall Kuching )
( UTAKHAS RESOURCES SDN BHD )

HUAWEI Authorized Experience Store ( Imago Mall )
( NW Communication Sdn Bhd )

HUAWEI Authorized Experience Store ( Digital Mall PJ )
( BK Communication Sdn. Bhd. )

HUAWEI Authorized Experience Store ( Aeon Bukit Indah )
( Shining Telecommunication Sdn. Bhd. )

HUAWEI Authorized Experience Store ( Aeon Kulaijaya )
( Shining Telecommunication Sdn. Bhd. )

HUAWEI Authorized Experience Store ( Aeon Mall Kota Bharu )
( Sri Megah Trading Sdn Bhd )

HUAWEI Authorized Experience Store ( The Exchange TRX )
( THE HELLO STATION (M) SDN BHD )

HUAWEI Authorized Experience Store ( Pavilion Damansara Heights )
( THE HELLO STATION (M) SDN BHD )

5. If Customer fails to purchase the available Service Related Product(s) within the same transaction of the purchase of HUAWEI device, he is still eligible to purchase the Service Related Product(s) at the participating HES or nearest Authorized Service Center (ASC) within the time period as follows:-
For Extended Warranty Service Product, within ten (10) months from the date of purchase of HUAWEI device at HES & ASC.
* Please visit https://consumer.huawei.com/my/support/service-center/ for nearest ASC.
6. Customer must however produce the original proof of purchase of the eligible HUAWEI device(s) for verification purposes. HES will then verify the original proof of purchase and determine whether the HUAWEI device is eligible to purchase the Service Related Product(s).
7. Specific terms regarding Extended Warranty Service Product: -
i) HUAWEI will provide an additional 12 or 24 months extended warranty after the expiry of the standard warranty period of device, based on the period purchased.
ii) The terms for warranty services during the extended warranty will be same as the terms of HUAWEI’s standard warranty service terms stated at https://consumer.huawei.com/my/support/warranty-policy.
iii) Customer is advised to check HUAWEI official website relating to the warranty statement from time to time and stay informed for any changes on the terms and conditions of the warranty.
iv) The standard terms regarding Extended Warranty Service Product available at https://consumer.huawei.com/my/support/content/en-gb15837336/
8. Extended Warranty Service Product:
a) If Customer successfully returned the device for a refund, the Extended Warranty Service Product purchase fee will be refunded to the Customer and terminated.
b) If Customer successfully replaced the device, the replacement device will inherit remaining period of the extended warranty purchased.
9. Customer agrees and provides consent to HUAWEI to the use of any personal data as provided by the Customer for the purposes of purchasing and providing the Service Related Product purchased in line with the applicable personal data protection laws and regulations, to the extent that any personal data provided shall only be processed and be used by HUAWEI for lawful purpose directly related to the running of this Campaign and the purposes of providing the Services Related Product purchased, including but not limited to the purposes of promotional events, advertising, marketing and any administrative matters to facilitate the management and organizing of this Campaign.
10. By purchasing HUAWEI Care (“Service”) or requesting for the services pursuant to the Service, you consent to the collection, use, disclosure, transfer, storage and such other processing of the personal data provided, including contact details, device details, you service information by HUAWEI for the purposes relating to the Service pursuant to the applicable personal data protection laws in Malaysia, including the Personal Data Protection Act 2010. HUAWEI will use and process the personal data provided for purposes related to Service, including but not limited to the provision of the Service and any administrative matters to facilitate the management and organizing of this Service. The personal data provided will be disclosed to and processed by the operators of the HUAWEI Authorised Service Center for purposes of relating to the Service. The personal data provided may further be disclosed and/or transferred to HUAWEI's principal head of office in China and to any of its offshore affiliates or group of companies for the purpose of facilitating and supporting HUAWEI based on the similar purposes stated above. Whenever HUAWEI discloses and/or transfers your personal data to 3rd party or outside Malaysia, HUAWEI will ensure that appropriate security measures are taken. HUAWEI will retain the personal data provided for this Service for no longer than is necessary for the purposes of the Service, unless extending the retention period is required or permitted by law. If you object to the processing of personal data for the purposes stated herein, you will not be able to purchase or use the Service. For more information on how HUAWEI protects personal data and how you can exercise your rights to access, correct and limit the personal data provided herein, please visit and read: https://consumer.huawei.com/my/support/service-privacy-notice/.
Bahasa: Apabila anda membeli HUAWEI Care (“Perkhidmatan”) atau meminta perkhidmatan menurut Perkhidmatan, anda bersetuju dengan pengumpulan, penggunaan, pendedahan, pemindahan, penyimpanan dan pemprosesan lain data peribadi yang diberikan, termasuk butiran hubungan, butiran peranti, maklumat perkhidmatan anda oleh HUAWEI Technologies (Malaysia) Sdn. Bhd. (“HUAWEI”) untuk tujuan yang berkaitan dengan Perkhidmatan menurut undang-undang perlindungan data peribadi yang terpakai di Malaysia, termasuk Akta Perlindungan Data Peribadi 2010. HUAWEI akan menggunakan dan memproses data peribadi yang diberikan untuk tujuan yang berkaitan dengan Perkhidmatan, termasuk tetapi tidak terhad kepada penyediaan Perkhidmatan dan sebarang urusan pentadbiran untuk memudahkan pengurusan dan penganjuran Perkhidmatan ini. Data peribadi yang diberikan akan didedahkan kepada dan diproses oleh pengendali HUAWEI Authorised Service Center untuk tujuan berkaitan dengan Perkhidmatan. Data peribadi yang diberikan mungkin selanjutnya didedahkan dan/atau dipindahkan kepada pejabat utama HUAWEI di China dan kepada mana-mana sekutu luar pesisir atau kumpulan syarikatnya untuk tujuan memudahkan dan menyokong HUAWEI berdasarkan tujuan serupa yang dinyatakan di atas. Setiap kali HUAWEI mendedahkan dan/atau memindahkan data peribadi anda kepada pihak ketiga atau luar Malaysia, HUAWEI akan memastikan langkah keselamatan yang sesuai diambil. HUAWEI akan mengekalkan data peribadi yang disediakan untuk Perkhidmatan ini tidak lebih daripada yang diperlukan untuk tujuan Perkhidmatan, melainkan melanjutkan tempoh pengekalan diperlukan atau dibenarkan oleh undang-undang. Jika anda membantah pemprosesan data peribadi untuk tujuan yang dinyatakan di sini, anda tidak akan dapat membeli atau menggunakan Perkhidmatan. Untuk maklumat lanjut tentang cara HUAWEI melindungi data peribadi dan cara anda boleh menggunakan hak anda untuk mengakses, membetulkan dan mengehadkan data peribadi yang disediakan di sini, sila lawati dan baca: https://consumer.huawei.com/my/support/service-privacy-notice/.
11. By purchasing the HUAWEI Care, Customer agree to be bound by this Terms and Conditions and HUAWEI’s decisions are final and binding. No correspondence or appeals will be entertained. HUAWEI reserves the right to the final and ultimate interpretation of this HUAWEI Care. HUAWEI reserves the rights to add, amend or vary the terms and conditions of the Campaign at any time without further notice.
12. To the fullest extent permissible by laws, Customer agrees to discharge and release HUAWEI and its employees, officers, directors, shareholders, agents, representatives, parent companies, affiliates, subsidiaries, licensees, advertising, promotion, and fulfilment agencies, from any liabilities and claims (including from breach of contract, tort, negligence or any other cause of actions at law or equity) arising out of or in any way connected to this Campaign.
13. This Campaign and the Terms and Conditions herein shall be governed by the laws of Malaysia.