Question 1

Are there any requirements for applying to Tabby?

Accepted Answer

The minimum age to participate is 18 years old and you must have an ID (for UAE / KSA). Choose Tabby during checkout and we will guide you through the process.If you have any installment payment questions, please contact. https://support.tabby.ai/l/en

Question 2

Is Tabby a secure option to utilize?

Accepted Answer

Tabby has been granted permission to function within the Regulatory Sandbox Environment of the Saudi Central Bank in KSA, and is additionally certified by PCI DSS.

Question 3

What is the maximum amount for an instalment plan purchased from the HUAWEI Online Store?

Accepted Answer

The maximum limit for instalment plans :Saudi ArabiaUp to 3000 SAR for new HUAWEI members registered that day & guestUp to 5000 SAR for registered HUAWEI members

Question 4

How does Tabby works on HUAWEI Online Store?

Accepted Answer

Tabby is a payment solution that allows customers to split their purchase into 4 equal monthly payments without any interest or fees. To use Tabby1-select Tabby as your payment option at checkout2-Link any debit or credit card and get an instant approval3-Pay only 25% of the purchase upfront, and Tabby will remind you about the remaining installmentsTabby accepts Apple Pay and all major debit and credit cards (Mastercard, Visa, MADA in Saudi Arabia). Prepaid cards are not accepted.

Question 5

How does Split in 4 works on HUAWEI Online Store?

Accepted Answer

Split in 4 works like this: Tabby will split your order into 4 equal payments, and collect 1 payment when your order ships, 3 payments are collected every month and will remind you every month. There is never any interest charged.

Question 6

Are there any specific categories of products that are excluded from Tabby's Buy Now Pay Later option?

Accepted Answer

No, there are no specific categories of products that are excluded. However, some individual products may not be eligible, the eligible products will have marks indicating that Tabby installments option is available.

Question 7

I received an error when trying to make a payment. What should I do?

Accepted Answer

‧ Make sure that you have the latest version of Tabby’s app.‧ Make sure that you have sufficient funds.‧ Make sure that you entered all card information correctly.‧ Try again with another card.

Question 8

How can I increase my chances of being approved for more purchases with Tabby?

Accepted Answer

Maintaining a good payment history with Tabby can improve your chances of being approved for additional purchases. Additionally, the length of time you have been using Tabby to shop may also be a factor.

Question 9

Will paying off negative balances on unpaid purchases help increase my approval chances with Tabby?

Accepted Answer

Yes, settling any negative balances on unpaid purchases may positively impact your approval chances when using Tabby for future purchases.

Question 10

Can having multiple Tabby accounts affect my approval chances for HUAWEI purchases?

Accepted Answer

It is important to note that each time you use Tabby, a new approval decision is made. Having multiple Tabby accounts may potentially impact the approval process.

Question 11

What happens if I fail to complete the Tabby checkout?

Accepted Answer

If you fail to complete the Tabby checkout, your order may not be processed, and you may not be able to proceed with your purchase. We recommend contacting us to discuss alternative options or to resolve any issues you may be facing.

Question 12

Can I pay before the due date?

Accepted Answer

Yes, there is no limit to the number of early payments you can make. You are welcome to make multiple early payments if you wish to settle your balance sooner. To log in online or get the app and select the order you want to settle and then choose ‘Payment options’. There are no fees when you pay off your balance early.

Question 13

What steps do I need to follow to change the card for payment?

Accepted Answer

Yes, you can change the card used to make a payment.To change the card for payment, please follow these steps:  1. Log in to the app or Tabby.ai  2. Select the ‘My Payments’ tab  3. Select ‘Change card’ and enter your new card details

Question 14

How will I be notified about my payment due date after placing an order with Tabby?

Accepted Answer

After receiving your order, Tabby will let you know by email and SMS when your payment is due. You can also see all your upcoming due payments in your Tabby account on the app or Tabby.ai.

Question 15

What should I do if I haven't received my order when the payment is due?

Accepted Answer

If you haven’t received your order, kindly do the following and we’ll adjust your account to ensure that you won’t need to make any payments until the issue is resolved.1. Track your deliveryUse the tracking number provided by HUAWEI for updates on your order’s estimated delivery date.2. Contact HUAWEIIf no shipping information is available or your delivery is delayed, please contact HUAWEI directly.3. Let Tabby know you haven’t received your order‧Login to your account on Tabby’s app.‧Tap on the ‘My payments’ tab.‧Find and tap the order you haven’t received.‧Tap ‘Need help with your order?‧Choose ‘My order is not delivered’ and contact Tabbt.Please reach out to Tabby by writing to help@tabby.ai

Question 16

What happens if I miss a payment on HUAWEI purchases with Tabby ?

Accepted Answer

Tabby is committed to responsible spending which is why every purchase is carefully considered before approval. You will receive regular reminders before any due payments to avoid missing them. If Tabby is unable to collect payments on the scheduled day, you will no longer be able to make purchases with Tabby until dues are paid. Collection fees vary by country:Saudi ArabiaA collection charge of 15 SAR is charged a day after a payment is due. If you have not repaid for another two weeks, an additional late fee of 30 SAR will be added. If the payment remains due for another two weeks, an additional SAR 30 will be added to the overall payment.

Question 17

Will I be auto-charged by Tabby when my payment is due?

Accepted Answer

Yes, if you pay with a credit card (Visa / MasterCard / Mada).

Question 18

What is HUAWEI's policy for returns and cancellations with Tabby?

Accepted Answer

All refunds will be issued according to the HUAWEI’s policy for returns and cancellations. Once HUAWEI has registered your return or cancellation with Tabby, your refund will be processed. Here’s what you can expect with your refund:-If the refunded amount is less than the remaining payments, then the remaining payments will be adjusted against accordingly.-If the refunded amount is more than the remaining payments, then the remaining payments will be cancelled and the rest will be refunded.

Question 19

What is "Refer & Win" program?

Accepted Answer

Refer and win Program is designed for customers who want to purchase their favorite product with additional discount , or simply want to offer their friends with additional discount on their favorite products

Question 20

What products included in this campaign?

Accepted Answer

For the time being refer and win activity is for HUAWEI Pura series referrals

Question 21

How can I join the "Invite & Earn" program?

Accepted Answer

Through this page all your need to do is to claim your coupon and share it with your friends

Question 22

When my friend use my code, how can I see that?

Accepted Answer

Once your friend complete their order of HUAWEI Pura 70 series, you can see your discount code up to 500 SAR added to your account, where you can check from user center on the website, or My HUAWEI APP, beside you will receive FREE gift HUAWEI WATCH 4

Question 23

Can I invite a friend from another country to the program?

Accepted Answer

Unfortunately currently the program is only valid for order done through https://consumer.huawei.com/sa/

Question 24

How many rewards Can I earn from the "Refer & Win" program?

Accepted Answer

Each user can enjoy this program once for each product, yet same user can join other activities normally

Question 25

When do I get my coupon?

Accepted Answer

Once your friend complete their order, your discount code will be reflect on your account within 7-12 hrs, during week days, and gift delivery May take up to 10 working days

Question 26

Can I use my coupon when buying from HUAWEI stores?

Accepted Answer

For the time being the code can only be claimed and used for your order from HUAWEI Saudi Arabia official website https://consumer.huawei.com/sa/

Question 27

What is the gift wrapping add-on bundle service?

Accepted Answer

Our new service allows you to add a gift wrapping to your purchase of selected smartwatches or audio for an additional fee. Choose between elegant black or classic red options to make your gift even more special.

Question 28

How can I add a gift wrapping to my order?

Accepted Answer

Simply check the" Top Pick for you" bundle section to select the “Add Gift Box” option on the product page. Before finalizing your purchase, you can choose your preferred colour, black or red. And a small additional fee of SAR 30 will apply for the gift box packaging. This will be displayed at checkout once you add the gift wrapping to your order.

Question 29

When will my order arrive with the gift wrapping packaging?

Accepted Answer

Orders with gift wrapping packaging will follow our standard shipping times.

Question 30

Can I change or cancel my gift wrapping selection after placing the order?

Accepted Answer

Once the order has been placed, the gift box selection is typically final.

Question 31

If I return my watch or earphones, will the gift wrapping fee be refunded?

Accepted Answer

If you choose to return the product, the cost of the gift wrapping is non-refundable.

Question 32

What if my gift wrapping is damaged upon delivery?

Accepted Answer

If the gift wrapping arrives damaged, please contact our customer support team within 7 days of receiving your order. We will be happy to send a replacement gift box.

Question 33

Can I add the gift wrapping service to my order after I’ve placed it?

Accepted Answer

We currently do not offer the option to add a gift wrapping after an order has been completed. To use this service, please add the gift wrapping during the initial purchase process.

Question 34

Is the gift wrapping available for all products on the platform?

Accepted Answer

Currently, the gift wrapping add-on service is available exclusively for selected watches and earphones. We hope to expand this service to more products in the future.

Question 35

Will the items be wrapped inside the gift box, or do I need to assemble it?

Accepted Answer

Our team carefully packs the items in the selected gift box, so no additional assembly is required upon delivery. Your gift will be ready to present directly out of the box.

Question 36

Can I return the gift wrapping only if I am satisfied with the product but don’t need the packaging?

Accepted Answer

The gift wrapping is a non-returnable item, as it is an additional packaging service. However, you are welcome to keep it for future use or gift it to someone else.

Question 37

Am I eligible for HUAWEI Points Rewards?

Accepted Answer

The program is open to legal residents who are at least 18 years old. Also, all users must have a vaild HUAWEI Account ID.

Question 38

When do my HUAWEI Points Rewards expire?

Accepted Answer

HUAWEI Points Rewards will be valid until December 31st of the next year since it's gaining. It cannot be redeemed once it's expired.

Question 39

How to check my HUAWEI Points Rewards ?

Accepted Answer

There are two ways to check your points and coupons:1) Check on My HUAWEI APP: Log in to the app and navigate to the "Me" page. Here, you will be able to view your accumulated points and available coupons.2) Check on your HUAWEI account: Log in to your HUAWEI account and go to the "Account" section. Within this section, you will find details regarding your points balance and any available coupons.

Question 40

How to redeem my HUAWEI Points Rewards ?

Accepted Answer

Log in to your HUAWEI account and utilize your Points Rewards during checkout at HUAWEI Store. You can conveniently apply up to 50% of the total payment amount towards your purchase through points deductions.

Question 41

What is the cash value of 1 point in HUAWEI Rewards?

Accepted Answer

1 point in HUAWEI Rewards has a cash value of 0.1 SAR, which may change based on internal policy.

Question 42

Can I transfer my points to another account or individual?

Accepted Answer

Points in our program are non-transferable under any circumstances.

Question 43

Does HUAWEI Points Rewards have a daily limit for earning and redeeming?

Accepted Answer

Earning and redeeming points is not subject to any limit.

Question 44

What happens to the redeemed HUAWEI Points Rewards if an eligible product is returned or if the order is cancelled?

Accepted Answer

1) Refund and Return: If a return occurs after redeemed points, Huawei will immediately refund the points used for the returned item to your Huawei account once the order is in a waiting refund status. If the points to be refunded have already expired at the time of the refund, they will not be returned.2) Order Cancellation and Refund: If an order is canceled after redeemed points, Huawei will refund the points used for the purchased item to your Huawei account within 10 days after the order status has been changed to "Order Canceled." If the points to be refunded have already expired at the time of the refund, they will not be returned.

Question 45

How to check my HUAWEI Points Rewards?

Accepted Answer

There are two ways to check your points and coupons:1)Check on My HUAWEI APP: Log in to the app and navigate to the "Me" page. Here, you will be able to view your accumulated points and available coupons.2)Check on your HUAWEI account: Log in to your HUAWEI account and go to the "Account" section. Within this section, you will find details regarding your points balance and any available coupons.

Question 46

How to redeem my HUAWEI Points Rewards?

Accepted Answer

Log in to your HUAWEI account and utilize your Points Rewards during checkout at HUAWEI Store. You can conveniently apply up to 50% of the total payment amount towards your purchase through points deductions.

Question 47

What happens to the redeemed HUAWEI Points Rewards if an eligible product is returned or if the order is cancelled?

Accepted Answer

1)Refund and Return: If a return occurs after redeemed points, Huawei will immediately refund the points used for the returned item to your Huawei account once the order is in a waiting refund status. If the points to be refunded have already expired at the time of the refund, they will not be returned.2)Order Cancellation and Refund: If an order is canceled after redeemed points, Huawei will refund the points used for the purchased item to your Huawei account within 10 days after the order status has been changed to "Order Canceled." If the points to be refunded have already expired at the time of the refund, they will not be returned.

Question 48

What do I need to place an order?

Accepted Answer

Choose your quantity and products and we will contact you one-on-one.

Question 49

How long will it take for HUAWEI to contact me after registration?

Accepted Answer

We will contact you within 24 business hours of submitting the form.

Question 50

What payment methods are available for bulk purchase?

Accepted Answer

100% Cash In Advance, Bank transfer available

Question 51

How long will it take for the delivery?

Accepted Answer

Delivery is expected within 24 hours of successful payment.

Question 52

What can Huawei Bulk Savings do for you in terms of creating customized solutions?

Accepted Answer

Our team of experts can assist you in determining the best solution within a specific budget that matches your needs.

Question 53

What type of screen does HUAWEI MatePad Pro 13.2 use?

Accepted Answer

The screen of HUAWEI MatePad Pro 13.2 is Flexible OLED, 1.07B colors, 144Hz, 1000 nits (peak).

Question 54

What operating system does HUAWEI MatePad Pro 13.2 use?

Accepted Answer

HUAWEI MatePad Pro 13.2 uses Harmony OS 4.0 operating system.

Question 55

What is the battery capacity of the HUAWEI MatePad Pro 13.2? What type of battery does it use?

Accepted Answer

The battery capacity is 10100 mAh. It uses a Li-Po battery.

Question 56

How fast does HUAWEI MatePad Pro 13.2 charge?

Accepted Answer

It charges up to 85% in 40 minutes and reaches full capacity in 65 minutes due to its powerful fast-charging solution and 10,100 mAh battery.

Question 57

Which HUAWEI M-Pencil will work with HUAWEI MatePad Pro 13.2?

Accepted Answer

Both HUAWEI M-Pencil (3rd generation) and HUAWEI M-Pencil (2rd generation)HUAWEI M-Pencil (3rd generation) support Bluetooth and Nearlink compatibility (Recommended)HUAWEI M-Pencil (2rd generation) support only Bluetooth

Question 58

Can NearLink replace Bluetooth? What are its advantages over Bluetooth?

Accepted Answer

NearLink offers advantages over Bluetooth such as low latency, high throughput, concurrency, reliability, anti-interference, and precise positioning.

Question 59

Which keyboards will work with HUAWEI MatePad Pro 13.2?

Accepted Answer

HUAWEI Smart Magnetic Keyboard (Compatible with HUAWEI MatePad Pro 13.2-inch)

Question 60

What are the advantages of the HUAWEI Smart Magnetic Keyboard for HUAWEI MatePad Pro 13.2?

Accepted Answer

The HUAWEI Smart Magnetic Keyboard for HUAWEI MatePad Pro 13.2 features a large touchpad and supports three forms: Laptop, Split, and Studio, catering to different needs.

Question 61

How many MP (megapixels) is the main camera of HUAWEI MatePad Pro 13.2?

Accepted Answer

13.0 MP.

Question 62

What is the Return Policy?

Accepted Answer

Please see our HUAWEI return policy for all HUAWEI Products: https://consumer.huawei.com/sa-en/shop/return-policy/

Question 63

What is the Delivery Policy?

Accepted Answer

Please see our HUAWEI delivery policy for all HUAWEI Products: https://consumer.huawei.com/sa-en/shop/delivery-policy/

Question 64

What makes the HUAWEI MateBook D 16 series stand out?

Accepted Answer

The HUAWEI MateBook D 16 series has a spacious 16-inch display, nearly borderless with a 90% screen-to-body ratio. It uses IPS technology for vibrant visuals, has a 16:10 aspect ratio, and a resolution of 1920 x 1200 for a clear view. The laptop is powered by advanced Intel Core processors and comes in different memory and storage configurations.

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