audio-assistant

FAQs

• Q1: Which earphone models are able to use the Audio Assistant Tool to perform firmware updates?

  A: This tool is currently supported on HUAWEI FreeBuds 4i earphones. More earphones models will be supported in the future.

• Q2: My Bluetooth earphones are paired and connected with a Windows 10 computer, but I’m unable to update the firmware. What should I do?

  A: Please follow the steps below: Click on the home screen Windows icon, and go to Settings > Devices (Bluetooth, printers, mouse) > Bluetooth & other devices, select the name of your earphones, and click Remove device. Next, keep your earphones case open, and press and hold the Function button for 2 seconds, until you see a flashing white light. Then click on Add Bluetooth or other device on your computer, to pair and connect your earphones once again.

• Q3: Which firmware versions and earphone models support firmware updates via Mac computers?

  A：Audio Assistant is currently only supported on HUAWEI FreeBuds 4i earphones.
  1) If the firmware version of your earphones is below 152, you won’t be able to perform firmware updates with a Mac computer. It’s recommended that you use a Windows 10 computer instead to perform the update.
  2) If the firmware version of your earphones is 152 or above, you can perform firmware updates with a Mac computer.

• Q4: My Bluetooth earphones are paired and connected with a Mac computer, but I’m unable to update the firmware. What should I do?

  A：Please follow the steps below: Go to Apple menu > System Preferences, or click the System Preferences icon in the Dock and click Bluetooth, select the name of your earphones, and click to remove the earphones. Next, keep your earphones case open, and press and hold the Function button for 2 seconds, until you see a flashing white light. Then add your earphones to pair and connect them once again.