Problem:

• There is a color cast when the user takes photos or records videos on the same phone.

• Photos taken in certain modes, such as Vivid mode, Pro mode, and Portrait mode, have color casts and poor effects.
• The preview or photos/videos taken with third-party apps, such as WeChat and TikTok, have color casts or poor effects.

Reply:

• The quality and coloration of your photos depend on ambient light conditions and camera angles.
• The Vivid mode tends towards high saturation and contrast, while the Pro mode, which aims to capture more original image information, does not overly optimize the photos. This provides users with higher shooting freedom and original light and shadow materials. Different shooting modes offer varying display styles, giving users more choices. In certain special lighting environments (such as colored light or mixed light scenes) or darker scenes, special modes are likely to cause color casts.
• Photos or videos taken with third-party apps have their image resolution and color information compressed, resulting in lower image quality compared to the native Camera app.

Suggestion:

1. Taking photos in places with mixed color temperatures may affect your shooting experience. It is recommended that you take photos in environments with good light conditions (natural light).
2. If photos or videos taken in certain modes have color casts, touch the settings icon in the upper right corner of the viewfinder. At the bottom of the settings screen, touch Restore defaults.
3. If photos or videos taken with third-party apps have color casts or poor effects, it is recommended that you use the default settings of the system camera to shoot.
4. If the display effect is different on different phones, transfer the photos to another phone and check whether the difference is caused by the display effect of different phones.
5. If the issue persists, take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.