Determine the product status based on the indicator status, as shown in Table 1.

Note:

If the white indicator blinks fast, the charging may be abnormal (protections against overvoltage, undervoltage, overtemperature, or overcurrent are triggered during the charging). Abnormal charging may occur in the following conditions: the charger power supply is insufficient, the cable voltage drop is too large, the phone receiver is faulty, the charging is overheated, or there are foreign objects between the wireless charging dock and the phone receiver.

Perform the following steps to locate the fault:

1. Check whether the phone cover is too thick, causing low charging efficiency and overheating. If yes, remove the cover and check whether the fault persists.
2. Check whether there is any foreign metal between the phone and the wireless charging dock. If yes, the charging efficiency is low and the phone heats up seriously. Remove the foreign metal and check whether the fault persists.
3. Check whether the phone is placed in a wrong position, causing low charging efficiency and overheating. If yes, place the phone in another position and check whether the fault persists.
4. Check whether the charger is faulty or the power supply is insufficient. If yes, replace the charger that comes with the wireless charger dock and check whether the fault persists.
5. Check whether the charging cable is faulty. If yes, replace the cable that comes with the wireless charging dock and check whether the fault persists.
6. Check whether the receiving coil of the phone is faulty. Replace the phone with a phone that supports unlimited charging and check whether the fault persists.
7. Check whether the wireless charging dock is faulty. If yes, replace the wireless charging dock with a new one and check whether the fault persists.
8. If the problem persists, you are advised to go to the customer service center to find out the cause.