My HUAWEI band/watch automatically powers off when not in use
Applicable products：
HUAWEI WATCH GT 3 SE，HUAWEI WATCH D，HUAWEI WATCH GT 3 Pro，HUAWEI WATCH GT Runner 2，HONOR MagicWatch 2，HUAWEI WATCH GT Runner，HUAWEI Band 11 Pro，HUAWEI WATCH GT 2e，HUAWEI WATCH FIT，HUAWEI Band 11，HONOR Watch GS Pro，HUAWEI Band 10，HUAWEI WATCH GT Cyber，HUAWEI WATCH GT 2 Pro，HUAWEI WATCH 3，HUAWEI WATCH D2，HUAWEI WATCH GT 6 Pro，HUAWEI WATCH FIT 4，HUAWEI WATCH GT 5 Pro，HUAWEI WATCH FIT 3，HUAWEI WATCH FIT 2，Honma x HUAWEI Watch GT6 Pro，HUAWEI WATCH | ULTIMATE DESIGN，HUAWEI WATCH | ULTIMATE DESIGN Royal Gold，HUAWEI WATCH 3 Pro，HUAWEI WATCH Ultimate，HUAWEI Band 7，HUAWEI WATCH FIT new，HUAWEI WATCH FIT 4 Pro，HUAWEI WATCH GT 6，HUAWEI WATCH GT 5，PORSCHE DESIGN | HUAWEI WATCH GT 2，HUAWEI WATCH GT 2，HUAWEI WATCH GT 4，HUAWEI WATCH Buds，HUAWEI WATCH GT 3
Applicable products：
| My HUAWEI band/watch automatically powers off when not in use |
Problem
The band/watch will automatically power off if it stays off-screen and has not been worn for three days or more.
Reply
This is due to the battery design. Your band/watch automatically powers off and enters battery protection mode to better protect the battery and prolong the battery lifespan. If your band/watch has automatically powered off, place it on the charging base to charge it. Wait for the device to automatically power on, and then you can use it as usual.
Figure 1. Place the device on the charging base properly (using HUAWEI WATCH 5 as an example).
- If your device is worn and used properly, it will not automatically power off when the battery level is sufficient. If the device automatically powers off, it cannot be restarted by pressing the button.
- If your device displays a low battery alert or icon and cannot be powered on for the first time after unpacking, place your device on the charging base and wait for at least 15 minutes before using it.
If the issue persists
If the issue persists, there may be a hardware issue. In this case, take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.
Thanks for your feedback.