Limited Warranty - Audio Products

Applicable products： Audio Series

Applicable products：

Limited Warranty - Audio Products

1 Preface

Huawei Tech. Investment Saudi Arabia Co., Ltd.has formulated its warranty policy in accordance with the laws and regulations related to the protection of consumer rights and interests in Saudi Arabia. This policy provides the framework for returning, replacing, and repairing your product.

This warranty policy is intended to further clarify the terms in the warranty notice included in the product packaging ("in-box warranty notice"). In the event that there are any discrepancies between this warranty policy and the in-box warranty notice, the terms of the in-box warranty shall prevail.

1.1 Warranted Products

This warranty policy only applies to HUAWEI-branded audio products and packaged accessories that are purchased from HUAWEI official channels, including HUAWEI online store and HUAWEI-authorized retail stores. For products purchased from any other platform or organization, please contact the seller for after-sales warranty services.

1.2 Terms in This Document

Term	Description
Accessory	Replaceable object, without which the main product would still continue to work as normal (chargers, data cables, etc.)
Part	Object that forms an integral part of the main product, and is required for the main product to work as normal (battery, screen, mainboard, etc.)
Main product	Product that incorporates all parts.
Product	Product that incorporates all parts and accessories.

2 Nationwide Warranty Service for Audio Products

HUAWEI provides nationwide warranty services for HUAWEI-branded audio products. Customers can access warranty repair services for eligible products at any HUAWEI Customer Service Center in Saudi Arabia.

2.1 Warranty Period

The warranty period of HUAWEI device varies among different purchase channels:

Buy from Other Retail Stores: Warranty is the responsibility of the seller.
Buy from HUAWEI (Online Store/Flagshop Stores), please find below:

Category	Sub-category	Warranty Period
Main Product (including battery)	-	24 Months
Packaged accessories	Charging Cable	12 Months
	Power Adapter	12 Months
	Ear Tips for Headphones	Not covered by warranty

Please note that there is no warranty coverage for any protective products of HUAWEI devices, such as cover cases.
If your device or accessories are not shown above, please contact our customer service at 8001220888 for further assistance.
Warranty service for some products is provided by the store of purchase.
For bundled gifts, if the gift is HUAWEI-branded, the warranty period is identical to that of an independently purchased accessory; if not HUAWEI-branded, the gift is not covered by warranty.

2.2 Proof of Warranty

To access warranty services at a HUAWEI Customer Service Center, you'll need to verify your warranty status, which can be done by providing any one of the following materials. If the warranty information differs between materials, the information on the invoice (including paper invoice, e-invoice, and invoice copy) will prevail.

Proof Type	Description
Invoice (including paper invoice, E-invoice & invoice copy)	A paper invoice, E-invoice, or invoice copy can be used to verify warranty status preferentially. The HUAWEI Customer Service Center will need to verify the invoice validity, before warranty services can be provided.
Warranty card	The warranty is issued as a proof of warranty by the HUAWEI online store or your store of purchase. The warranty card can be used to verify the warranty status, if you are unable to provide an invoice.
Serial Number	The product Serial Number (SN) can be used to verify warranty status, if you are unable to provide any of the above materials.. The warranty period will start 90 days after the date of manufacture indicated by the product SN. This option will be applied at the request of the consumer.

Click here to find the SN of your product.

2.3 Warranty Policy

Services	Description
Return of sealed products	Huawei products purchased from the Huawei online store can be returned within 7 days of the date of receipt, provided that the product is sealed and its packaging and overall appearance remain intact. For products not purchased from the Huawei online store, please contact the retailer or purchase channel to learn more about their return policy. Packaged accessories cannot be returned separately. All returned product packaging must be in original condition, and all accessories and/or promotional items that came with the product should be returned as well. To receive a full refund, you must return the accessories and accompanying promotional items in full. If you are unable to do so, you may be required to pay us appropriate compensation.
Return due to non-user-related faulty performance	If you purchased your product online, and need to return it due to non-user-related faulty performance, you can do so within 48 hours of the date of receipt. The Huawei online store that you used to purchase the product will return the product or refuse the return application, in accordance with its own terms and conditions. For products not purchased from the Huawei online store, please contact the retailer or purchase channel to learn more about their return policy. Packaged accessories cannot be returned separately. We also recommend you to use the original packaging for returning products.
Replacement due to non-user-related faulty performance	If you purchased your product from HUAWEI online store, and need to have it replaced due to non-user-related faulty performance, you can do so within 14 days of the date of receipt. The online store that you used to purchase the product will replace the product or refuse the replacement application, in accordance with its own terms and conditions. For products not purchased from the HUAWEI online store, please contact the retailer or purchase channel to learn more about their return policy.
In-warranty Repair	Within the warranty period, any HUAWEI Customer Service Centers can provide warranty-covered repair service for products with faulty performance, as stipulated by national laws and regulations. Within the warranty period, repairable accessories with non-user-related faulty performance can be repaired free-of-charge; accessories that can't be repaired can be replaced free-of-charge. HUAWEI will continue to provide warranty services for any necessary replacement parts and accessories for 90 days following the date of repair, or for the remaining period of the product warranty (whichever is longer).
Out-of-warranty Repair	Products that meet either of the following conditions are only eligible for paid out-of-warranty repair service: Warranty period has expired； Product has been damaged due to user-related faulty performance, or unauthorized disassembly/repair. Paid out-of-warranty replacement can be provided for accessories that can't be repaired.

For the products which are purchased through any of the un-authorized or un-official HUAWEI channels, please go to the store which the product is purchased from to apply for replacement/repair.

2.4 Products not Covered by the Warranty

Warranty service will be denied to products that:

Warranty period has expired.
Have been reworked, disassembled, or repaired without authorization.
Are subject to accidental user damage, such as parts oxidation, drop-related damage, improper voltage input, excessive pressure, or main board deformation (for a power adaptor, such damage includes cracks, broken pins, severe deformation, broken power cable, and exposed wire core).
Are subject to damage caused by the infiltration of foreign objects/materials (liquids, corrosion, insects, etc.).
Are subject to damage resulting from improper installation, usage, maintenance, and/or storage, such as the use of third-party hardware like data cables and adaptors, installation of third-party software, improper testing, or connection with a device that is not authorized by HUAWEI or is incompatible with the product.
Differ from the product model specified in the proof of warranty, or have an altered proof of warranty.
Have a product nameplate, SN barcode, or tamper tape that has been removed, damaged, or made illegible.
Are subject to force majeure-related damage (fire, earthquake, flood, etc.).

3 Repair Quality Assurance

For warranty-covered replacement products, the replacement product will continue to be covered by the warranty of the product that has been replaced.
Parts replaced outside of the warranty period are granted a limited 90-day warranty.
Accessories replaced outside of the warranty period are granted a limited 90-day warranty.
HUAWEI Authorized Service Center (ASC) staff are qualified to explain the scope and principles of this limited warranty period.

4 Return/Replacement/Repair Guide

It is recommended that you confirm the following information before applying for return/replacement/repair:

Service type	The main product and accessories are included	The packaging box is intact	The invoice hasn't been altered	Giveaway, bundled, and/or gift (if applicable) are included
Return	√	√	√	√
Replacement	√	√	√	-
Repair	√	-	√	-

Please obtain a diagnostic report from a nearby HUAWEI Authorized Service Center, in order to have the product replaced/returned.

Diagnostic reports are only issued for hardware-related issues.
If you purchased the product from a brick-and-mortar retail store, please obtain a diagnostic report from the store of purchase before applying for return/replacement.
If you purchased the product online, please apply for return/replacement, in accordance with the policies of the relevant e-store/e-commerce platform.
Please back up and delete your personal data before returning/replacing/repairing the device. HUAWEI will not be held responsible for any data-related loss resulting from its performance of a warranty service, in the event that you have failed to back up, delete, and/or remove such data. HUAWEI will not store any of the personal data on your device for any purpose.
You can choose to have your device repaired onsite or by mail.
If the product is determined to be outside the scope of warranty, the HUAWEI Authorized Service Center can only offer paid out-of-warranty repair along with the diagnostic report.
To find a nearby HUAWEI Authorized Service Center, click here.

5 Other Statements

The information in this warranty policy only applies to HUAWEI consumer devices sold in Saudi Arabia.
Only product models released in Saudi Arabia, (subject to notice on the HUAWEI official website) are eligible for the warranty services outlined in this document.
HUAWEI will not be held responsible for any other commitments or offers made by a third-party agent (retailer, distributer, etc.) that it has not guaranteed.

6 Consumer Right Laws & Regulations in Saudi Arabia

The following are laws and regulations related to the protection of consumer rights and interests in Saudi Arabia, and their link to the HUAWEI products/services mentioned above.

Consumer Protection Law of Saudi Arabia: https://mci.gov.sa/ar/guides/CustomerGuide/Pages/default.aspx
Product Quality Law of Saudi Arabia:
https://cpa.org.sa:81/consumer-rights-comprehensive-guide

7 Contact Us

HUAWEI Customer Service Hotline: 8001220888, Sat-Thur 10:00-22:00 Fri 14:00-23:00 | (English | Arabic).
To access warranty services, please bring your product and proof of warranty to an Authorized HUAWEI Customer Service Center. The list of service center locations can be found here: https://consumer.huawei.com/sa-en/support/service-center/.

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