HUAWEI Service Season for EID

Frequently Asked Qustions

• 1.How can I enjoy HUAWEI Service Season for EID Offers?
  You can enjoy HUAWEI Service Season for EID Offers by visiting us on HUAWEI Authorized Service Centers which located in Riyadh - Roshn Front and Jeddah - Jeddah Park. You also can send your device through Free Postal Service or visit one of eXtra branches. Please note that not all offers are available in Postal Repair and eXtra branches, please check the other FAQs or Terms and Conditions for details.
• 2.What are the limitations of the HUAWEI Service Season for EID Offers?
  EID Offers are applicable as following:
  a- Free Labor Fees: Not applicable for Batteries, TVs, and Monitors, also Not applicable for End of Service devices, and Not applicable in Jarir. Except the previous mentioned, it is applicable in all devices at all HUAWEI Authorized Service Centers.
  b- Personalized Engraving Service: Only applicable for HUAWEI devices at HUAWEI Service Centers in Riyadh - Roshn front and Jeddah - Jeddah Park, this service is free for new purchased HUAWEI devices within 3 days, and ﷼ 49 for other devices.
  c- Free Protection Stickers: Only applicable for HUAWEI Mobiles' screens, one time per device, Not applicable for internal screens of foldable mobiles.
  d- Service Upgrade Program: Only applicable at HUAWEI Service Centers in Riyadh - Roshn front and Jeddah - Jeddah Park.
  e- Battery Testing and Replacement: Only applicable at HUAWEI Service Centers in Riyadh - Roshn front and Jeddah - Jeddah Park, Free Postal Service, Free Postal Service and eXtra branches.
  f- Door to Door Service: Only applicable for Mate 80 Pro, and Only applicbale in Riyadh City.
  g- HUAWEI Care+ Exclusive Offers: Only applicable for selected devices.
  h- HUAWEI Renewal Program: Enjoy 10% off on HUAWEI new devices from HUAWEI online Store. Discount Coupon is available for one month from receiving date on available HUAWEI devices on HUAWEI online store. Discount coupon is available for service customers who visit HUAWEI Authorized Service Center in Riyadh - Roshn front and Jeddah - Jeddah Park, also for customers who send their devices through Free Postal Service. Not Applicable on HUAWEI Mate XT, HUAWEI Mate X6, HUAWEI Mate X7, HUAWEI WATCH FIT 5 Series and HUAWEI nova 15 Max.
• 3.How can I enjoy Free Postal Service?
  There are two methods to apply for Free Postal Service:
  a- From official website, fill the needed information, Click Apply, and Air Way Bill will be sent to you through your mail.
  b- From Hotline, call us on 8001220888, Ask for Free Postal Service, and they will help you and guide you to enjoy it.
  IMPORTANT NOTES:
  - Please package your device properly to protect it during shipping.
  - Back up your data.
  - for mobiles and tablets, activate maintenance mode to protect your data privacy through:
  My HUAWEI App => Support => Quick Services => Maintenance Mode => Enable.
  - Submit your device along with the Air way bill to nearest SMSA Branch.
• 4.How long time do I need to wait for the engraving service?
  Generally, the engraving service will not take more than 10 mins, but please be informed that it depends on the waiting list based on the floor flow.
• 5.How do I know the prices of the spare parts of my device?
  Please check the official Support website which has the list of the spare parts prices for each device. Click Here, then search for your device either by navigate based on the category and model, or fill in your device's SN.
• 6.How can I check the repair progress of my device while it is in Service Center?
  You can check your repair progress from official Support website, Maintenance Services, or Click Here, then check either by mobile phone number or SN, or you also can call 8001220888 to check your device's repair progress.