HUAWEI Service Season

This EID, More for You

May 10 - May 31

Free
Labor Fees
Personalized
Engraving Service
Free Protection
Stickers
Service Upgrade
Program
Battery Testing
and Replacement
Door to Door
Service
HUAWEI Care+
Exclusive Offers
10% Off Coupon
on HUAWEI Renewal Program

Frequently Asked Qustions

  • 1.How can I enjoy HUAWEI Service Season for EID Offers?
    You can enjoy HUAWEI Service Season for EID Offers by visiting us on HUAWEI Authorized Service Centers which located in Riyadh - Roshn Front and Jeddah - Jeddah Park. You also can send your device through Free Postal Service or visit one of eXtra branches. Please note that not all offers are available in Postal Repair and eXtra branches, please check the other FAQs or Terms and Conditions for details.
  • 2.What are the limitations of the HUAWEI Service Season for EID Offers?
    EID Offers are applicable as following:
    a- Free Labor Fees: Not applicable for Batteries, TVs, and Monitors, also Not applicable for End of Service devices, and Not applicable in Jarir. Except the previous mentioned, it is applicable in all devices at all HUAWEI Authorized Service Centers.
    b- Personalized Engraving Service: Only applicable for HUAWEI devices at HUAWEI Service Centers in Riyadh - Roshn front and Jeddah - Jeddah Park, this service is free for new purchased HUAWEI devices within 3 days, and 49 for other devices.
    c- Free Protection Stickers: Only applicable for HUAWEI Mobiles' screens, one time per device, Not applicable for internal screens of foldable mobiles.
    d- Service Upgrade Program: Only applicable at HUAWEI Service Centers in Riyadh - Roshn front and Jeddah - Jeddah Park.
    e- Battery Testing and Replacement: Only applicable at HUAWEI Service Centers in Riyadh - Roshn front and Jeddah - Jeddah Park, Free Postal Service, Free Postal Service and eXtra branches.
    f- Door to Door Service: Only applicable for Mate 80 Pro, and Only applicbale in Riyadh City.
    g- HUAWEI Care+ Exclusive Offers: Only applicable for selected devices.
    h- HUAWEI Renewal Program: Enjoy 10% off on HUAWEI new devices from HUAWEI online Store. Discount Coupon is available for one month from receiving date on available HUAWEI devices on HUAWEI online store. Discount coupon is available for service customers who visit HUAWEI Authorized Service Center in Riyadh - Roshn front and Jeddah - Jeddah Park, also for customers who send their devices through Free Postal Service. Not Applicable on HUAWEI Mate XT, HUAWEI Mate X6, HUAWEI Mate X7, HUAWEI WATCH FIT 5 Series and HUAWEI nova 15 Max.
  • 3.How can I enjoy Free Postal Service?
    There are two methods to apply for Free Postal Service:
    a- From official website, fill the needed information, Click Apply, and Air Way Bill will be sent to you through your mail.
    b- From Hotline, call us on 8001220888, Ask for Free Postal Service, and they will help you and guide you to enjoy it.
    IMPORTANT NOTES:
    - Please package your device properly to protect it during shipping.
    - Back up your data.
    - for mobiles and tablets, activate maintenance mode to protect your data privacy through:
    My HUAWEI App => Support => Quick Services => Maintenance Mode => Enable.
    - Submit your device along with the Air way bill to nearest SMSA Branch.
  • 4.How long time do I need to wait for the engraving service?
    Generally, the engraving service will not take more than 10 mins, but please be informed that it depends on the waiting list based on the floor flow.
  • 5.How do I know the prices of the spare parts of my device?
    Please check the official Support website which has the list of the spare parts prices for each device. Click Here, then search for your device either by navigate based on the category and model, or fill in your device's SN.
  • 6.How can I check the repair progress of my device while it is in Service Center?
    You can check your repair progress from official Support website, Maintenance Services, or Click Here, then check either by mobile phone number or SN, or you also can call 8001220888 to check your device's repair progress.

Terms and Conditions

1- The HUAWEI Service Season for EID Offers are vaild from May 10 to May 31 in HUAWEI Authorized Service Centers in Saudi Arabia for devices which are purchased from Authorized Sales Channels in Saudi Arabia.

2- Free Labor fees are applicable in HUAWEI Service Centers which located in Riyadh - Roshn Front, and Jeddah - Jeddah Park. It Also applicable through Free Postal Service and in eXtra branches. It is applicable for all devices except Batteries, TVs, and Monitors, also it is not applicable for End of Services devices. Please Click Here to check the list of End of Service Devices.

3- Personalized Engraving Service is applicable in HUAWEI Authorized Service Centers and HUAWEI Authorized Stores, Click Here to check the locations. This service is free for the new purchased HUAWEI devices during 3 days, and for 49 for other devices.

4- Free Protection Stickers are only applicable in HUAWEI Service Centers which are located in Riyadh - Roshn Front and Jeddah - Jeddah Park from 23 of May to 25 of May. It is applicable only for Mobile's screens, one time per device during service offer. It is not applicable for internal screen of foldable mobiles.

5- Service Upgrade program only applicable in HUAWEI Service Centers which are located in Riyadh - Roshn Front and Jeddah - Jeddah Park.

6- Battery Testing and Replacement by 79 or 299 based on the device offer is only applicable in HUAWEI Service Centers which are located in Riyadh - Roshn Front and Jeddah - Jeddah Park, Free Postal Repair and eXtra branches. It is applicable for selected devices only, to check the availability, please Click Here.

7-Door to Door service is only applicable for Mate 80 Pro device and only applicable in Riyadh City.

8- HUAWEI Care+ Exclusive Offers are only applicable for selected models, for more details please Click Here and navigate your device, and to buy it online, please scroll down, fill in your device SN number and follow the required steps to complete the payment.

9- HUAWEI Renewal program allow you to enjoy 10% off on HUAWEI new devices from HUAWEI online Store. Discount Coupon is available for one month from receiving date on available HUAWEI devices on HUAWEI online store. Discount coupon is available for service customers who visit HUAWEI Authorized Service Center in Riyadh - Roshn front and Jeddah - Jeddah Park, also for customers who send their devices through Free Postal Service. Not Applicable on HUAWEI Mate XT, HUAWEI Mate X6, HUAWEI Mate X7, HUAWEI WATCH FIT 5 Series and HUAWEI nova 15 Max.

10- HUAWEI reserve the right to amend these terms and conditions without any prior consent.

11- For more information, please contact us through live chat from My HUAWEI App or call us on 8001220888.

+ Click to view the terms and conditions