HUAWEI support

Frequently Asker Questions

• Q1: What can I get in Ramadan Season from HUAWEI Service?
  Enjoy Ramadan Season from HUAWEI Service with:
  - Free Labor Fees: Bear only the spare part and we will bear the labor fee, save up to ﷼ 175 on your repair.
  - Battery Replacement: Extend your device's life by replacing its battery, ﷼ 79 for selected models of Mobiles and Tablets, ﷼ 299 for selected models of Laptops.
  - Free Gift after repair: Repair your device during the Ramadan offer and get a free gift after repair.
  - Free Protection Stickers: Protect your device's screen with the protection sticker, applicable for selected models of mobiles, tablets, watches, not Applicable for laptops and Foldable mobiles.
  - Up to 50% off on HUAWEI Care+: Protect your device officially from accidental damages starting from ﷼ 9 to repair it by minimal fees.
  - Service Upgrade Program: Enjoy free services, (Free Expert Solution, Free Cleaning & Refresh, Free Diagnosis, Free System Renewal, and Free Postal Repair).
• Q2: How can I get benefit from Ramadan Season?
  You can visit any of HUAWEI Authorized Service Centers in KSA which participate in this offer, you also can call us on 8001220888 to enjoy free postal service.
• Q3: How can I get benefit from Free Postal Service?
  If you do not have time to visit us, or if you live in a place with no HUAWEI Authorized service center near to you, or if you want to avoid traffic.
  We have provide Free Postal Service, just call us on 8001220888, and they will help you to create free postal AWB for you.
  Then backup your data, put your device in suitable package, and submit it to nearest SMSA branch.
  We will receive it, repair it, and send it back to you.
  You will be aware of all process either by calling you on the number you provide or send an SMS to you.
• Q4: Is there any the limitation of the offer?
  Please be informed that, the offer have the following limitations:
  - Free Labor Fees is not applicable for end of service devices, which are the old devices that have passed 5 years from their launching period, to know the list of end of service devices, please Click Here.
  - Free Gift after repair is applicable one time per device during offer period and only applicable for customer who visit HUAWEI Service Center Riyadh - Roshn Front and HUAWEI Service Center Jeddah - Jeddah Park, and they are limited and subjected to first come first serve.
  - Free Protection Stickers are only applicable one time per device during offer period and only applicable for customer who visit HUAWEI Service Center Riyadh - Roshn Front and HUAWEI Service Center Jeddah - Jeddah Park, and they are NOT applicable for laptops and internal screen of foldable mobiles.
  - Service Upgrade Program is only applicable for customer who visit HUAWEI Service Center Riyadh - Roshn Front and HUAWEI Service Center Jeddah - Jeddah Park.
• Q5: What are the working hours?
  For Hotline, the working hours will be as following:
  - Normal Time:
  Saturday-Thursday: 10:00-22:00
  Friday: 14:00-23:00
  - During Ramadan:
  Saturday-Thursday: 10:00-16:00 & 20:30-02:30
  Friday: 20:30-02:30