HUAWEI Care+ | Once and Always

HUAWEI Care+

Once and Always

HUAWEI Care+ is a comprehensive assurance service product officially launched by HUAWEI.
Includes accident protection service, battery replacement service, screen protection service. Audio also includes loss care service for device.

  • Mobile
  • Tablet
  • PC
  • Wearable
  • Audio

HUAWEI Care+(2-Year) / two-year accident-free

Accidental Damage Protection
(2 times in 2 years)

Free Lifetime Software Support

Free Battery Replacement
(1 time in the 2nd year)

HUAWEI Care+ Complimentary 3-Month Accident Free

Accidental Damage Protection
(1 time in 3 months)

Free Lifetime Software Support

* HUAWEI Care+(3-Month) is only applicable when purchasing nova 12 series and Pura 70 series.

Model and Price

HUAWEI Care+(2-Year) / two-year accident-free

Accidental Damage Protection
(2 times in 2 years)

Free Lifetime Software Support

Free Battery Replacement
(1 time in the 2nd year)

Model and Price

HUAWEI Care+(2-Year) / official service, protection against accidental damages

Accidental Damage Protection
(2 times in 2 years)

Free Lifetime Software Support

Model and Price

HUAWEI Care+(2-Year) / two-year accident-free

Accidental Damage Protection
(2 times in 2 years)

Free Lifetime Software Support

Model and Price

HUAWEI Care+(2-Year) / two-year loss care, half price to buy

Loss Care for FreeBuds
(1 time in 2 years)

Accidental Damage Protection
(2 times in 2 years)

Free Lifetime Software Support

Model and Price

How to Purchase?

Purchase at Experience Store

Purchase along with new device at Experiece Store

Purchase Online

Insert the SN number, and click Continue

How do I query the device SN?

Service Process

Frequently Asked Questions

  • 1. How can I Purchase HUAWEI Care+?
    You can purchase HUAWEI Care+ with new selected HUAWEI devices, either from the HUAWEI Authorized Service Centers, HUAWEI Experience Stores & Online stores. Ask the promotor after the purchase about the protection services HUAWEI Care+ and he/she will help you to raise a request, purchase it and link it to your device from the online store. HUAWEI Care+ can be purchased within 14(fourteen) days from the date of purchase of new selected HUAWEI devices. - Click here to make the purchase.
  • 2. How can I claim HUAWEI Care+?
    When a part of your device is accidentally damaged and you have successfully purchased HUAWEI Care+ for that device, visit any of the HUAWEI Authorized Customer Service Centers or contact us on 0860 861 111. Free Courier Service within the Republic of South Africa are available. Upon redemption of the HUAWEI Care+ you will pay a service fee of R499 including Vat for labour charges and a service fee for the HUAWEI Mate X3 is R999 including Vat.
  • 3. How can I enquire about the HUAWEI Care+ I've purchased?
    You can check HUAWEI Care+ rights and services, please check it as follows: MY HUAWEI App > Support > Quick Services > Benefits
  • 4. Do I need to sign up for HUAWEI Care+ Complimentary 3-Month Accident Free?
    The HUAWEI Care+ is automatically activated once a purchase of a new selected HUAWEI Devices are made. No sign up is required.
  • 5. How to upgrade from HUAWEI Care+(3-Month) to HUAWEI Care+(2-Year)?
    In the event of wanting to upgrade to the HUAWEI Care+(2-Year), you are required to make the purchase of the HUAWEI Care+(2-Year) within 90(ninety) days from the date of purchase of the new selected HUAWEI device. The purchase of the HUAWEI Care+(2-Year) must be made before HUAWEI Care+(3-Month) is claimed.

+ Click to view Terms & Conditions

+ HUAWEI Care + 2 (two) year Promotion Terms & Conditions

HUAWEI Care + Promotion Terms & Conditions
Ongoing March 2024
1. Introduction
1.1 HUAWEI Care + (“Promotion”) is organized and managed by Huawei Technologies Africa (Pty) Ltd (“Huawei”), including affiliates and subsidiaries (collectively referred to as the “Organizers”).
1.2 This Promotion is comprised of 3(three) services:
     • Accidental Damage Protection;
     • Battery Replacement;
     • Free Lifetime Software Support.
1.3 The Promotion is open for entry by all South African residents of 18 years and older with a valid South African identity document or Smart Card.
1.4 By entering the Promotion, all Participants agree to be bound by these terms and conditions, which will be interpreted by the Organizers and the Organizers decision regarding any issue will be final and binding and no correspondence will be entered.
1.5 This Promotion commences in March 2024 and is ongoing, (the “Promotion Period”).
1.6 The Promotion deals exclusively with purchases made of new selected HUAWEI devices at HUAWEI Authorized Service Centers, HUAWEI Experience Stores & Online stores within the Republic of South Africa.
1.7 Only Promotion devices as per https://consumer.huawei.com/za/support/huawei-care-plus/ will qualify for this Promotion.
1.8 You can purchase the Promotion for new selected HUAWEI Devices from any HUAWEI Authorized Service Centers, HUAWEI Experience Stores & Online stores within the Republic of South Africa.
1.9 The Promotion can be purchased within 14(fourteen) days from the date of purchase of the qualifying device.
1.10 This Promotion enables Participants to claim for 1 (one) replacement (parts / repair) during the first year from date of purchase of a new selected HUAWEI device and 1 (one) replacement (parts / repair) in the second year from the date of purchase of a new selected HUAWEI device.
1.11 The Promotion does not cover any wearable straps.
1.12 In the case of loss of a single Freebud or charging case the Participant will qualify for a 50% discount on the replacement cost.
1.13 Upon redeeming the Promotion at an ASC-E – Accredited Service Centre, Participants will pay a service fee of R499 (four hundred ninety-nine rand) including Vat, for labour charges and a service fee for the HUAWEI Mate X3 is R999 (nine hundred ninety-nine rand) including Vat.
1.14 The Promotion will not affect the standard warranty of the purchase of the new selected HUAWEI device.
1.15 Participants can enjoy the Promotion by visiting any of the HUAWEI Authorized Customer Service Centers, or by contacting us on 0860 861 111. Free Courier Service within the Republic of South Africa are available for this Promotion.
2. Promotion Details
2.1 Accidental Damage Protection
2.1.1 HUAWEI Care+(2-Year);
2.1.2 Accidental Damage Protection provides extra protection for replacement of the original HUAWEI components, spare parts damage caused by accidental drops, impacts, water and/or liquid drops or liquid penetration;
2.1.3 Theft and loss are excluded;
2.1.4 2 (two)years Accidental Damage Protection Promotion enables Participants to claim for 1 (one) replacement (parts / repair) during the first year from the date of purchase of a new selected HUAWEI device and 1 (one) replacement (parts / repair) during the second year from date of purchase of a new selected HUAWEI device; and
2.1.5 For Wearables, straps are excluded.
2.2 Battery Replacement
2.2.1 HUAWEI Care+(2-Year);
2.2.2 Battery health must be below 85%;
2.2.3 Any battery replacement can only be claimed during the second year of this Promotion.
2.3 Lifetime software support
2.3.1 Covers all software related issues such as App downloads, software bugs and updates and is only applicable to new selected HUAWEI devices.
3. General Terms and Conditions
3.1 The Promotion commences in March 2024 and is ongoing.
3.2 The Promotion Period may be extended or reduced at the discretion of the Organisers.
3.3 The Promotion, and any terms and/or conditions surrounding it may be amended by reasonable notification at any time and will be applied and interpreted in the sole discretion of the Organisers. Such altered terms and conditions shall become effective immediately after being altered or on such date as may be determined by the Organisers. No Promotion Participants shall have any recourse against the Organisers as a result of any alterations of the terms and conditions.
3.4 The Organisers reserve the right to extend, reasonably shorten or suspend the time period of the Promotion for technical or commercial or operational reasons or for the greater public good or due to a “force majeure” event or generally for any reason whatsoever within their sole discretion, on condition that the Organisers notify the Promotion Participants in a manner that is expedient according to its best ability.
3.5 The Promotion, any terms and/or conditions surrounding it may be amended by reasonable notification at any time during the Promotion, and will be applied and interpreted in the sole discretion of the Organisers. Such altered terms and conditions shall become effective immediately after being altered or on such date as may be determined by the Organisers. No Promotion Participants shall have any recourse against the Organisers as a result of any alterations of the Terms and Conditions.
3.6 The Organisers reserve the right to amend the rules and/or terminate this Promotion immediately at any stage, whether required as a result of changes in legislation, or if required by any national, provincial or municipal authority, or within the sole discretion of the Organisers for any reason (recognized in law). Notice of such termination shall be published on the Organisers Promotions Website. In such event, all Participants waive any rights that they may have/purport to have in terms of this Promotion and acknowledge that they will have no recourse against the Organisers whatsoever.
3.7 In the event of a dispute in regard to any aspect of the Promotion and/or the Terms and Conditions, the Organiser's decision will be final and binding and no correspondence will be entered into.
3.8 All Promotion Participants indemnify the Organisers, their associated and subsidiary companies, and their directors, officers and employees, against any and all claims for any loss or damages, whether direct, indirect, consequential or otherwise, arising from any cause whatsoever from the Promotion Participants participation in any way whatsoever in this Promotion.
3.9 For further information, please refer to the Huawei Privacy Policy located at https://consumer.huawei.com/za/legal/privacy-policy/.
3.10 South African law shall govern these Promotion rules and the courts of South Africa shall have exclusive jurisdiction.
3.11 HUAWEI reserve the right to amend these terms and conditions without prior consent, Participants are required to check this webpage periodically for any updates.

+ HUAWEI Care + Accidental Damage Protection 3 Months Terms & Conditions

HUAWEI Care + Accidental Damage Protection 3 Months Terms & Conditions
Ongoing March 2024
1. Introduction
1.1 HUAWEI Care+ Accidental Damage Protection 3 month is a complimentary service for 3 (three)Months (“Promotion”) which is organized and managed by Huawei Technologies Africa (Pty) Ltd (“Huawei”), including affiliates and subsidiaries (collectively referred to as the “Organizers”).
1.2 This Promotion is comprised of 2 (two) services:
     • Accidental Damage Protection;
     • Free Lifetime Software Support.
1.3 The Promotion is open for entry by all South African residents of 18 years and older with a valid South African identity document or Smart Card.
1.4 By entering the Promotion, all Participants agree to be bound by these terms and conditions, which will be interpreted by the Organizers and the Organizers decision regarding any issue will be final and binding and no correspondence will be entered.
1.5 This Promotion commences in March 2024 and is ongoing, (the “Promotion Period”).
1.6 The Promotion deals exclusively with purchases of new selected HUAWEI devices made at HUAWEI Authorized Service Centers, HUAWEI Experience Stores & Online stores within the Republic of South Africa.
1.7 The Promotion is a complimentary service for 3(three) months starting from date of purchase of new selected HUAWEI Devices.
1.8 Only new selected HUAWEI devices as per https://consumer.huawei.com/za/support/huawei-care-plus/ will qualify for this Promotion.
1.9 You can purchase the Promotion for new selected HUAWEI Devices from any HUAWEI Authorized Service Centers, HUAWEI Experience Stores & Online stores within the Republic of South Africa.
1.10 This Promotion enables Participants to claim for 1 (one) replacement (parts / repair) during 3 (three) months from the date of purchase of new selected HUAWEI devices.
1.11 This Promotion is automatically activated from the date of purchase of new selected HUAWEI Devices. No sign up is required.
1.12 In the event of a Participant wanting to upgrade to the HUAWEI Care+(2-Year), the Participant is required to make the purchase of the HUAWEI Care+(2-Year) within 90(ninety) days from the date of purchase of new selected HUAWEI devices. The purchase of the HUAWEI Care+(2-Year) must be made before HUAWEI Care+(3-Month) is claimed.
1.13 The Promotion does not cover any wearable straps.
1.14 In the case of loss of a single Freebud or charging case, the Participant will qualify for a 50% discount on the replacement cost.
1.15 Upon redeeming the Promotion at an ASC-E - Accredited Service Centre, Participants will pay a service fee of R499 (four hundred ninety-nine rand) including Vat for labour charges and a service fee for the HUAWEI Mate X3 is R999 (nine hundred ninety-nine rand) including Vat.
1.16 The Promotion will not affect the standard warranty of the new selected HUAWEI device.
1.17 Participants can enjoy the Promotion by visiting any of the HUAWEI Authorized Customer Service Centers, or by contacting us on 0860 861 111. Free Courier Service within the Republic of South Africa are available for this Promotion.
2. Promotion Details
2.1 Accidental Damage Protection
2.1.1 3(three)months HUAWEI Care+;
2.1.2 Accidental Damage Protection provides extra protection for replacement of the original HUAWEI components, spare parts damage caused by accidental drops, impacts, water and/or liquid drops or liquid penetration;
2.1.3 Theft and loss are excluded;
2.1.4 This Promotion enables Participants to claim for 1 (one) replacement (parts / repair) during 3 (three) months from date of purchase of new selected HUAWEI devices.
2.1.5 For Wearables, straps are excluded.
2.2 Lifetime software support
2.2.1 Covers all software related issues such as App downloads, software bugs and updates, only applicable to new selected HUAWEI devices.
3. General Terms and Conditions
3.1 The Promotion commences in March 2024 and is ongoing.
3.2 The Promotion Period may be extended or reduced at the discretion of the Organisers.
3.3 The Promotion, and any terms and/or conditions surrounding it may be amended by reasonable notification at any time and will be applied and interpreted in the sole discretion of the Organisers. Such altered terms and conditions shall become effective immediately after being altered or on such date as may be determined by the Organisers. No Promotion Participants shall have any recourse against the Organisers as a result of any alterations of the terms and conditions.
3.4 The Organisers reserve the right to extend, reasonably shorten or suspend the time period of the Promotion for technical or commercial or operational reasons or for the greater public good or due to a “force majeure” event or generally for any reason whatsoever within their sole discretion, on condition that the Organisers notify the Promotion Participants in a manner that is expedient according to its best ability.
3.5 The Promotion, any terms and/or conditions surrounding it may be amended by reasonable notification at any time during the Promotion, and will be applied and interpreted in the sole discretion of the Organisers. Such altered terms and conditions shall become effective immediately after being altered or on such date as may be determined by the Organisers. No Promotion Participants shall have any recourse against the Organisers as a result of any alterations of the Terms and Conditions.
3.6 The Organisers reserve the right to amend the rules and/or terminate this Promotion immediately at any stage, whether required as a result of changes in legislation, or if required by any national, provincial or municipal authority, or within the sole discretion of the Organisers for any reason (recognized in law). Notice of such termination shall be published on the Organisers Promotions Website. In such event, all Participants waive any rights that they may have/purport to have in terms of this Promotion and acknowledge that they will have no recourse against the Organisers whatsoever.
3.7 In the event of a dispute in regard to any aspect of the Promotion and/or the Terms and Conditions, the Organiser's decision will be final and binding and no correspondence will be entered into.
3.8 All Promotion Participants indemnify the Organisers, their associated and subsidiary companies, and their directors, officers and employees, against any and all claims for any loss or damages, whether direct, indirect, consequential or otherwise, arising from any cause whatsoever from the Promotion Participants participation in any way whatsoever in this Promotion.
3.9 For further information, please refer to the Huawei Privacy Policy located at https://consumer.huawei.com/za/legal/privacy-policy/.
3.10 South African law shall govern these Promotion rules and the courts of South Africa shall have exclusive jurisdiction.
3.11 HUAWEI reserves the right to amend these terms and conditions without prior consent, Participants are required to check this webpage periodically for any updates.
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