Limited Warranty - Smartphones

Applicable products： Smartphone

Applicable products：

Limited Warranty - Smartphones

1 Preface

HUAWEI Device Co., Ltd. has formulated its warranty policy in accordance with the laws and regulations related to the protection of consumer rights and interests in United Arab Emirates. This policy provides the framework for returning, replacing, and repairing your product.

This warranty policy is intended to further clarify the terms in the warranty notice included in the product packaging ("in-box warranty notice"). In the event that there are any discrepancies between this warranty policy and the in-box warranty notice, the terms of the in-box warranty shall prevail, if so requested by the customer.

1.1 Warranted Products

This warranty policy only applies to HUAWEI-branded smartphones and packaged accessories that are purchased from HUAWEI official channels, including the HUAWEI online store and HUAWEI-authorized retail stores. For products purchased from any other platform or organization, please contact the seller for after-sales warranty services.

1.2 Terms in This Document

Term	Description
Accessory	Replaceable object, without which the main product would still continue to work as normal (chargers, data cables, etc.)
Part	Object that forms an integral part of the main product, and is required for the main product to work as normal (battery, screen, mainboard, etc.)
Main product	Product that incorporates all parts.
Product	Product that incorporates all parts and accessories.

2 Nationwide Warranty Service for Smartphones

HUAWEI provides nationwide warranty services for HUAWEI-branded smartphones. Customers can access warranty repair services for eligible products at any HUAWEI Customer Service Center in United Arab Emirates.

2.1 Warranty Period

Category	Sub-category	Warranty Period
Main product (including battery)	-	12 Months
Packaged accessories	Cable	6 Months
	Power adapter	6 Months
	Protective case	Not covered by warranty
	Eject pin	Not covered by warranty

Please note that there is no warranty coverage for any protective product of HUAWEI devices, such as protective films and cover cases.
If your device or accessories are not shown above, please contact our customer service at 80066600 for further assistance.
Warranty service for some products is provided by the store of purchase.
For bundled gifts, if the gift item is a HUAWEI brand, the warranty period is identical to that of an independently purchased accessory; if not HUAWEI-branded, the gift is not covered by warranty.

2.2 Proof of Warranty

To access warranty services at a HUAWEI customer service center, you'll need to verify your warranty status, which can be done by providing any one of the following materials. If the warranty information differs between materials, the information on the invoice (including paper invoice, e-invoice, and invoice copy) will prevail.

Proof Type	Description
Invoice (including paper invoice, E-invoice & invoice copy)	A paper invoice, E-invoice, or invoice copy can be used to verify warranty status preferentially. The HUAWEI Customer Service Center will need to verify the invoice validity, before warranty services can be provided.
Serial Number	The product Serial Number (SN) can be used to verify warranty status, if you are unable to provide any kind of the above invoices. The warranty period will start 90 days after the date of manufacture indicated by the product SN.

Click here to check the SN of your product.

2.3 Warranty Policy

Services	Description
Return of sealed products	HUAWEI products purchased from the HUAWEI online store can be returned within 7 days of the date of receipt, provided that the product is in good condition, unopened, and its packaging and overall appearance remain intact. For products not purchased from the HUAWEI online store, please contact the retailer or platform of purchase for more information about their revelant return policy. All returned product packaging must be in their original condition; all accessories and any promotional items provided with the product must be returned as well. These accessories and accompanying promotional items are provided on the condition that the corresponding main product is retained by the customer. Packaged accessories cannot be returned separately. You can cancel an order that you purchase before it is packaged. If you do so, we will refund your purchase within fourteen (14) days upon recieving a cancellation request. However, the specific time that the refund is received may vary, depending on the payment bank. If you would like to return a product after you have received it, we can refund your purchase (except for shipping costs) no later than fourteen (14) days upon receiving your return request. However, we may delay refunding you if we haven't received the Products or evidence of the product being returned. All payments, except for CODs, will be refunded according to the original purchasing method. CODs will be refunded according to a payment method that you have designed in formal writing. Once we have received your product, and it has passed inspection, you will be refunded at the earliest possible opportunity. However, the specific time that the refund is received may vary depending on the payment bank.
Replacement due to non-user-related faulty performance	If you purchased your product from HUAWEI online store, and need to replace it due to non-user-related faulty performance, you can do so within 14 days of the date of receipt. The HUAWEI online store will replace the product, in accordance with its own terms and conditions. For products not purchased from HUAWEI online store, please contact the retailer or purchase channel for more information about their revelant return policy.
In-warranty Repair	Within the warranty period, any HUAWEI Customer Service Centers can provide warranty-covered repair service for products with faulty performance, as stipulated by national laws and regulations. Within the warranty period, repairable accessories with non-user-related faulty performance can be repaired free-of-charge; accessories that can't be repaired can be replaced free-of-charge. HUAWEI will continue to provide warranty services for any necessary replacement parts and accessories for 90 days following the date of repair, or for the remaining period of the product warranty (whichever is longer).
Out-of-warranty Repair	Products that meet either of the following conditions are only eligible for paid out-of-warranty repair service: Warranty period has expired； Product has been damaged due to user-related faulty performance, or unauthorized disassembly/repair. Paid out-of-warranty replacement can be provided for accessories that can't be repaired.

2.4 Products Not Covered by the Warranty

Warranty service will be denied to products that:

Have been damaged in transit in the process of being returned, replaced, or repaired (by mail).
Have been reworked, disassembled, or repaired without authorization.
Are subject to accidental user damage, such as parts oxidation, drop-related damage, improper voltage input, excessive pressure, or main board deformation (for a power adaptor, such damage includes cracks, broken pins, severe deformation, broken power cable, and exposed wire core).
Are subject to damage caused by the infiltration of foreign objects/materials (liquids, corrosion, insects, etc.).
Are subject to damage resulting from improper installation, usage, maintenance, and/or storage, such as the use of third-party hardware like data cables and adaptors, installation of third-party software, improper testing, or connection with a device that is not authorized by HUAWEI or is incompatible with the product.
Differ from the product model specified in the proof of warranty, or have an altered proof of warranty.
Have a product nameplate, SN barcode, or tamper tape that has been removed, damaged, or made illegible.
Are subject to force majeure-related damage (fire, earthquake, flood, etc.).

3 Repair Quality Assurance

For warranty-covered replacement products, the new warranty period will start once the replacement product has been received.

Parts replaced outside of the warranty period are granted a limited 90-day warranty.
Accessories replaced outside of the warranty period are granted a limited 90-day warranty.
HUAWEI Customer Service Center (ASC) staff are qualified to explain the scope and principles of this limited warranty period.

4 Return/Replacement/Repair Guide

It is recommended that you confirm the following information before applying for return/replacement/repair:

Service type	The main product and accessories are included	The packaging box is intact	The invoice hasn't been altered	Giveaway, bundled, and/or gift (if applicable) are included
Return	√	√	√	√
Replacement	√	√	√	-
Repair	√	-	√	-

Please obtain a diagnostic report from a nearby HUAWEI Customer Service Center, in order to have the product replaced/returned.

Diagnostic reports are only issued for hardware-related issues.
If you have purchased the product from a brick-and-mortar retail store, please obtain a diagnostic report from the store of purchase before applying for return/replacement.
If you have purchased the product online, please apply for return/replacement, in accordance with the policies of the relevant e-store/e-commerce platform.
Please back up and delete your personal data before returning/replacing/repairing the device. HUAWEI will not be held responsible for any data-related loss resulting from its performance of a warranty service, in the event that you have failed to back up, delete, and/or remove such data. HUAWEI will not store any of the personal data on your device for any purpose.
You can choose to have your device repaired onsite or by mail.
If the product is determined to be outside the scope of the warranty, the HUAWEI Customer Service Center ca only offer paid out-of-warranty repair along with the diagnostic report.
To find a nearby HUAWEI Customer Service Center, click here.

5 Other Statements

The information in this warranty policy only applies to HUAWEI consumer devices sold in United Arab Emirates.
Only product models released in United Arab Emirates, (subject to notice on the HUAWEI official website) are eligible for the warranty services outlined in this document.
HUAWEI will not be held responsible for any other commitments or offers made by a third-party agent (retailer, distributer, etc.) that it has not guaranteed.

6 Consumer Right Laws & Regulations in United Arab Emirates

The following are laws and regulations related to the protection of United Arab Emirates consumer rights and interests.

Consumer Protection Law of United Arab Emirates: https://elaws.moj.gov.ae/engLEGI.aspx.

7 Contact Us

HUAWEI Customer Service Hotline: 80066600.
To access warranty services, please bring your product and proof of warranty to an Authorized HUAWEI Service Center. The list of service center locations can be found here: https://consumer.huawei.com/ae-en/support/service-center/.

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