Exclusive Benefits

Free 1 Year HUAWEI Care+

One time repair for the screen during the first 1 Year from device purchasing date.

Free Screen Protector Service

Enjoy free screen protector service 4 times in 2 years at the HUAWEI Authorized Service Center.

VIP Service

Enjoy personalized assistance directly from the store manager or chief experience consultant at the HUAWEI Authorized Service Center.

Free Door to Door Service

We serve you where you are, at your office, at your home, and at your chalet. We also pick up your device, repair it, and send it back to you.

1 to 1 Proactive Care Service

Solving device-related concerns for consumers. VIP hotline 80066600 agent service.

Frequently Asked Questions

  • Q1: Will the Screen Protector provided during the HUAWEI Service Giving Season and Service Day be deducted from the number of Screen Protector in Premium Service of HUAWEI Mate XT | ULTIMATE DESIGN?
    A: No, the Screen Protector Service in HUAWEI Service Giving Season and Service Day has no relation to your Premium Service rights.
  • Q2: How to query benefits of this phone?
    A: You can query your purchased HUAWEI Care+ benefits through the following official channels:
    1. Select My HUAWEI App > Support > Benefits.
    2. Query on the HUAWEI Consumer Business Group website.
    3. Call the HUAWEI Consumer Service Hotline at 80066600 and follow the prompts to check permissions.

Terms and Conditions

1- Premium Service for HUAWEI Mate XT | ULTIMATE DESIGN is only applicable for devices which are purchased from official sale channels in United Arab Emirates.

2- During the service period (1 year), if the screen is shattered, cracked, or malfunctions due to accidental bump, drop, squeeze, the screen can be replaced with 1 free replacement of the original screen component at a labor fee of 699 AED.

3- Free Screen Protection Stickers, are only applicabe 4 times during 2 years from purchase date only on HUAWEI Authorized Service Center.

4- HUAWEI reserve the right to amend these terms and conditions without prior consent.

5- For any further information, please call us on 80066600 or through live chat via My HUAWEI App.