Postal Repair Service Application

Submit Free Postal Service through Mobile or Tablet

Postal Repair Service Application

1. Fill in your device's informationPlease enter the device information.
Product name:
SN/MAC:
Warranty‘s estimated expiry date:
* Sorry, the device was not found!
Warranty type:
Confirm
How to find the SN/MAC number of my device?

For more assistance, please call customer service hotline at 8001220888

Incorrect verification code

Confirm
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2. Select the types of faultPlease select types of fault.

*Required Fault description

3. Fill in your contact informationPlease select contact information.
Incorrect Post format.
    More contacts
    Add contact
    Add contact

    Please enter contact information correctly..

    Incorrect verification code
    Incorrect verification code Frequent verification code requests

    Post code error

    Select Region

    No matching results found

    Region City

        Please make sure the address correct, so we can send back your device accurately

        4. Choose your Service CenterPlease select
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          5. Choose postage method Please select
          Unfortunately there are ke service centers, please call the 24-hour service hotline

              OK
              Submit

              Congratulations! You have now successfully booked the Postal Repair Service.

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              Preparations for shipping
              fix

              Turn on the "repair mode

              backup

              Making backup of data

              Shipping and repair services
              Recipient address
              Please remember to:
            • 1. Data Backup and Deletion
              Please back up your data before repair. Data back up will not be performed during repair. If there is any personal data, please delete it after backup.
            • 2. Send device
              Please wait for UPS courier to pick-up your device at given address in next working day.
            • 3. Repair fees
              For out-of-warranty repair, quotation will be offered after detection.
            • 1. Backup your data and keep your privacy safe
              In order to avoid data loss, please backup your data before sending your device for repair. To protect your privacy, please enable the Maintenance mode in the My HUAWEI App or perform a factory reset after backing up your data.
            • 2. Pack your device safely and send it at your earliest convenience
              If we do not receive your device within 20 calendar days, your repair reference will no longer be valid, and you will need to book again.
            • 3. Keep an eye out for further notifications
              We will email you more updates about the repair of your device throughout the process of this repair.
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                Human Agents: Mon-Sun 10:00-22:00 (English | Arabic)
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