HUAWEI Care-Extended Warranty

Frequently Asked Questions

• Q1 – What is HUAWEI Care – Mobile Warranty Extension?
  Answer – It is a protection plan to your HUAWEI Mobile Phone to extend its warranty one more year.
• Q2 – How Can I Extend my Mobile Warranty?
  Answer – You can purchase HUAWEI Care – Mobile Warranty Extension with the same time of purchase the New HUAWEI Device from HUAWEI Online Shop, or you also can separately purchase the Warranty Extension Service separately from Service Repurchase Page.
• Q3 – Is there any conditions to purchase HUAWEI Care – Mobile Warranty Extension Service?
  Answer – This service must be purchased either with the New device at the time of purchasing the new device, or maximum during 24 Months from purchasing the device. Please note that this service is applicable to selected HUAWEI Mobiles and it is not applicable to all HUAWEI devices, you may refer to the official service webpage to check the applicable devices list and price table.
• Q4 – How can I get benefit from the HUAWEI Care – Mobile Extended Warranty?
  Answer – After purchasing the service, you can get benefit from it from any HUAWEI Authorized Customer Service Center in Saudi Arabia. So you can visit the HUAWEI Authorized Customer Service Center HUAWEI Authorized Customer Service Center , or send your device using Free Postal ServiceFree Postal Service.
• Q5 – Does the HUAWEI Care – Mobile Service Warranty affect the standard warranty of the device?
  Answer – The HUAWEI Care – Mobile Service Warranty doesn’t affect the standard warranty in any direction, it considered an extension warranty year, which mean it is a warranty extra year that start from the expiry date of the standard warranty of the device.
• Q6 – How much will it cost to extend the warranty of [device name]?
  Answer – the prices of this service are in the range from SAR 12 to SAR 55, it depend on the [device name/series], it start from the expiry date of the basic warranty of the device and stays active for one year. Kindly refer to the official page of HUAWEI Care – Mobile Extended Warranty to check the applicable devices and price list.

• Q1 - What is HUAWEI Care – extended warranty for MateBooks?
  Answer – For "HUAWEI Care – extended warranty for MateBooks is a service which extends the Matebook warranty’s period for one additional year started from the expiry date of the standard warranty.
• Q2 - Why HUAWEI Care - Extended Warranty (for MateBook) is more expensive than the other service product of third party?
  Answer – The third-party warranty service product may looks cheap, but it is inconvenient to use that you should go to the pointed place. The most important thing is that they will use non-original spare parts, so the repair quality can’t be guaranteed. It is recommended to used HUAWEI Care - Extended Warranty (for MateBook), cause HUAWEI's spare parts are used to ensure the repair quality and support national joint warranty. You can go to a HUAWEI Authorized Service Center to repair in every Authorized Service Center of KSA. Obviously, HUAWEI Care - Extended Warranty (for MateBook) is more convenient for maintenance.
• Q3 - Can I purchase HUAWEI Care - Extended Warranty (for MateBook) after that my product is repaired at HUAWEI Customer Service Center?
  Answer – If you didn't purchase HUAWEI Care - Extended Warranty (for MateBook) for your product before, and is still in-warranty after being repaired at HUAWEI Customer Service Center, meanwhile the product is still within 10 months after being purchased, then if these conditions are applied, you can purchase a new HUAWEI Care
• Q4 - How can I check the repair status of my MateBook device?
  Answer – You can query whether you have extended warranty rights on the HUAWEI Device official website or membership service app the next day after purchasing a product in a store.
• Q5 - Can I have a warranty if my MateBook's screen cracks or liquid is injected into my MateBook after purchasing HUAWEI Care - Extended Warranty (for MateBook)?
  Answer – HUAWEI Care - Extended Warranty (for MateBook) is applicable only to non-man-made damages that occur during the normal use of the product. Therefore, broken and injected MateBook production during the warranty period of HUAWEI Care - Extended Warranty (for MateBook) can’t be repaired free of charge.
• Q6 - How can I reclaim the benefit?
  Answer – You can follow one of the next steps:
  1- Call HUAWEI Hotline 8001220888. There will be our agent carry out an initial assessment of your claim.
  2- Visit one of our Authorized HUAWEI Customers Service Centers in KSA.
• Q7 - How about the warranty period after using HUAWEI Care - Extended Warranty (for MateBook)?
  Answer – HUAWEI will guarantee 90 days warranty of the product after using HUAWEI Care - Extended Warranty (for MateBook).
• Q8 - What spare parts are you using?
  Answer – Our engineers will use the original spare parts to repair your device, we can guarantee the quality of repair, if there is any problem with your device again, you can contact us.
• Q9 - How long can it be repaired?
  Answer – Please don't worry, you can query the repair status through Support APP, HUAWEI Consumer Business Official Website or HUAWEI KSA hotline: 8001220888.

• Q1 - What is HUAWEI Care – extended warranty for Monitors?
  Answer – For "HUAWEI Care – extended warranty for Monitors is a service which extends the monitor warranty’s period for one additional year started from the expiry date of the standard warranty.
• Q2 - Can I purchase HUAWEI Care - Extended Warranty (for Monitor) after that my product is repaired at HUAWEI Customer Service Center?
  Answer – If you didn't purchase HUAWEI Care - Extended Warranty (for Monitor) for your product before, and is still in-warranty after being repaired at HUAWEI Customer Service Center, meanwhile the product is still within 10 months after being purchased, then if these conditions are applied, you can purchase a new HUAWEI Care
• Q3 – Is there any conditions to purchase HUAWEI Care – Mobile Warranty Extension Service?
  Answer – This service must be purchased either with the New device at the time of purchasing the new device, or maximum during 10 Months from purchasing the device. Please note that this service is applicable to selected HUAWEI devices and it is not applicable to all HUAWEI devices.
• Q4 – How can I get benefit from the HUAWEI Care – Monitor Extended Warranty?
  Answer – After purchasing the service, you can get benefit from it from any HUAWEI Authorized Customer Service Center in Saudi Arabia. So you can visit the HUAWEI Authorized Customer Service Center HUAWEI Authorized Customer Service Center, or send your device using Free Postal ServiceFree Postal Service.
• Q5 – Does the HUAWEI Care – Monitor Service Warranty affect the standard warranty of the device?
  Answer – The HUAWEI Care – Monitor Service Warranty doesn’t affect the standard warranty in any direction, it considered an extension warranty year, which mean it is a warranty extra year that start from the expiry date of the standard warranty of the device.
• Q6 – How much will it cost to extend the warranty of [device name]?
  Answer – the prices of this service are in the rage from SAR 39 to SAR 159, it depend on the [device name/series], kindly refer to the official page of HUAWEI Care – Monitor Extended Warranty to check the applicable devices and price list.