HUAWEI VIP Services for
Mate X3 & P60 Pro

VIP Support
3 Months Accidental Damage Protection
Home & Postal Repair
*Terms & Conditions Apply

Benefit for VIP Service

3 Months Accidental Damage Protection

  • One time replacement for one accidental damaged part of the device’s main parts during the first 3 months from device purchasing date.
  • The customer shall bear the nominal replacement fee of 79 SAR for P60 Pro & 509 SAR for Mate X3 when using this benefit.

VIP Services

  • Enjoy VIP level of service in HUAWEI Official Service Channels.
  • Get served at a glance without wasting a long time waiting.
  • Get a high specs device for use until your device is repaired.

Home Repair Service

One-Time during first 12 months, engineer will visit your home to repair your device.

Only in Riyadh & Jeddah

Reservation Repair

Book a repair appointment to be served professionally on time.

Free Postal Service

Enjoy free postal service & send your device for free via SMSA for repair.

VIP Services

  • Enjoy VIP level of service in HUAWEI Official Service Channels.
  • Get served at a glance without wasting a long time waiting.
  • Get a high specs device for use until your device is repaired.

Home Repair Service

One-Time during first 12 months, engineer will visit your home to repair your device.

Only in Riyadh & Jeddah

Reservation Repair

Book a repair appointment to be served professionally on time.

Free Postal Service

Enjoy free postal service & send your device for free via SMSA for repair.

HUAWEI Care

HUAWEI Care + (12 Months)

  • One-Time Replacement during One Year.
  • One-Time Free Screen Film.
  • 299 SR for P60 Pro & 699 SR for Mate X3.
  • 2 Years GCC Warranty (the basic warranty is supported in GCC)
  • Life-Time Software Support.

HUAWEI Care + (24 Months)

  • Two-Times Replacement during Two Years.
  • One-Time Free Battery Replacement & One-Time Free Screen Film.
  • 499 SR for P60 Pro & 1199 SR for Mate X3.
  • 2 Years GCC Warranty (the basic warranty is supported in GCC)
  • Life-Time Software Support

24 Months Accidental Damages Protection

  • 24 months with 2 replacements.
  • Covers the device’s main parts.
  • Customer pear nominal amount as replacement fees.

12 Months Screen Protection

  • 12 months with 1 replacement.
  • Covers the device’s screen.
  • Customer pear nominal amount as replacement fees.

12 Months Warranty Extension

  • 12 months warranty extension.
  • It extends the warranty duration for one more year.
  • It covers what the basic warranty cover for an extra year.

Note: any of HUAWEI Care Protection Packages must be purchased during 48 hours from device purchasing time except the warranty extension which can be purchased during the warranty period of the device (2 years)

HUAWEI Care + (12 Months)

  • One-Time Replacement during One Year.
  • One-Time Free Screen Film.
  • 299 SR for P60 Pro & 699 SR for Mate X3.
  • 2 Years GCC Warranty (the basic warranty is supported in GCC)
  • Life-Time Software Support.

HUAWEI Care + (24 Months)

  • Two-Times Replacement during Two Years.
  • One-Time Free Battery Replacement & One-Time Free Screen Film.
  • 499 SR for P60 Pro & 1199 SR for Mate X3.
  • 2 Years GCC Warranty (the basic warranty is supported in GCC)
  • Life-Time Software Support

24 Months Accidental Damages Protection

  • 24 months with 2 replacements.
  • Covers the device’s main parts.
  • Customer pear nominal amount as replacement fees.

12 Months Screen Protection

  • 12 months with 1 replacement.
  • Covers the device’s screen.
  • Customer pear nominal amount as replacement fees.

12 Months Warranty Extension

  • 12 months warranty extension.
  • It extends the warranty duration for one more year.
  • It covers what the basic warranty cover for an extra year.

Note: any of HUAWEI Care Protection Packages must be purchased during 48 hours from device purchasing time except the warranty extension which can be purchased during the warranty period of the device (2 years)

How to Participate

Visit Us

HUAWEI Service Centers
(Riyadh – Jeddah – Khobar – Medina)

Send your Device

Free Postal Service
Click Here to Send
Or Call 8001220888

Service Center Locations

Terms & Conditions

1- The VIP Services provide you with 3 Months Free Protection which allow you to repair one damaged part of the device for one time during the first 3 months from device purchasing time.

2- The 3 Months Accidental Damage Protection is bundled with the device and it is automatically activated with device activation.

3- This benefit is applicable for HUAWEI Mate X3 & P60 Pro which purchased from authorized sale channels in Saudi Arabia.

4- This VIP Service is not conflicted with HUAWEI Care, if customer purchase HUAWEI Care, then the durations and the replacement times will be the resultant of both VIP Service & HUAWEI Care.

5- Note that, HUAWEI Care protection services will not affect the VIP Free services of the device. Each will be considered alone. So when you have the VIP Service & Purchased HUAWEI Care, the HUAWEI Care Protection plan duration will start after the VIP Services duration end.

6- Home Repair Service are only applicable in Riyadh and Jeddah and only one time during the first 12 months from device purchase date, please be informed that for Mate X3, the home repair can only cover the software issues, if there is any hardware issue need to be repaired, then the device must be handled in service center.

7- Customers need to pay replacement fees when they got benefit from this service, the replacement fees is SAR 79 for P60 Pro & SAR 509 for Mate X3.

8- Customers can enjoy this benefit by visiting one of the HUAWEI Customer Service Center or by sending the device using Free Postal Service.

9- VIP services organizers have the right to amend these terms and conditions at any time without prior consent.

10- For more information, please contact us by call 8001220888 or via live chat from My HUAWEI App or from Official Support Website.