HUAWEI support

Frequently Asked Questions

• Q1: What is the HUAWEI Service Spring Treat?
  A1: During HUAWEI Service Spring Treat, customers can enjoy:
  1- Free Repair Gift: which allow you to get a free gift after repairing your device during the offer period.
  2- Free Expert Solution: which allow you to get information and training session for related to your device for any questions you have for optimal usage to your device.
  3- Free Cleaning Service: renew your device by cleaning it using professional cleaning tools to remove dusts and stuck dirt from your device, (very useful for audio devices).
  4- Up to 50% off for HUAWEI Care+: protect your device officially to repair it with low cost using HUAWEI Care+.
• Q2: How long will the event last?
  A2: HUAWEI Service Spring Treat will run from 28th January to 15th February 2026.
• Q3: Do the customers need to pay for the gift?
  A3: No, the customers are not required to pay for the gifts, the gifts are coming with the repairs of their devices.
• Q4: Can a customer claim multiple gifts by bringing multiple devices?
  A4: Sure, multiple devices are subjected to multiple gifts, but please be informed that each device is entitled for only one gift during the offers period.
• Q5: Are there any limitation for these offers?
  A5: Yes, the offers applicable from 28 of January 2026 to 15 of February 2026, please be informed that the free gift offer and free cleaning service are not applicable in the free postal service, also please be informed each device is applicable for one gift only during the offers period.