• Free damaged screen replacement warranty during the first 6 months from the date of purchase (one time only).

  • Free Three months Replacement warranty for the hardware manufacturing malfunctioning (applicable for Mate10 Pro 6GB + 128GB one time only) during the offer period starting 20th November 2017 till 31 January 2018.

  • Free one time Engraving service during the warranty period.

  • Free Two times Hygiene service for device using the latest Ultraviolet technology during the warranty period.

  • Free drop off services in the 300 collection points across kingdom during the warranty period.

  • Customer should call Huawei Customer Contact Center at the toll fee number 8001220888 for activation and registration of VIP service program.


  • Q1. What is Huawei Mate10 VIP services?

    A1. Huawei Mate10 VIP services is a program that any customer buys Huawei Mate10 & Mate10 Pro with Huawei KSA warranty will be eligible to register in the program by calling Huawei Contact center (8001220888).

  • Q2. What are the services included in the Huawei VIP services program?

    A2. Huawei Mate10 VIP services program contains various valuable benefits and services for the customer includes Screen damage warranty for six months one time only Swap service for three months (only on for Mate10 Pro 6GB+128GB) one time only (offer until 31 January 2018) Laser engraving service one time only during warranty period Device Hygiene service 2 times during warranty period Huawei flex drop off service.

  • Q3. How can I get Huawei Mate10 VIP service program?

    A3. By purchasing Huawei Mate10 and Mate10 pro with Saudi Arabia warranty from 1st of November 2017 you will be joining Huawei Mate10 VIP services program after you call Huawei call center at 8001220888.

  • Q4. Where can I get the Huawei Mate10 or Mate10 Pro with Huawei VIP services program?

    A4. You can buy Huawei Mate10 or Mate10 Pro with Huawei VIP service program from Huawei Authorized retail channels or even you can buy Mate10&Mate10 Pro with Huawei VIP services from the Independent retailers across Kingdom making sure it holds Huawei Saudi Warranty.

  • Q5. Where can I claim the benefits of Huawei VIP services program?

    A5. For the Screen damage replacement and replacement warranty claim you can visit one of Huawei authorized service centers.

  • For more details about Huawei Authorized services center please call Huawei customer Contact center at the tall free number (8001220888).

  • For the Engraving & Sanitization services you can visit Huawei Exclusive service centers be in Riyadh (Al Morsalat –STC mobile complex) and in Jeddah (Falastin road – Al sane mall).

* Terms and Condition