Taking part in this promotion is easy! Simply follow the below steps:

1.       Purchase the new HUAWEI FreeBuds 4i from a participating retailer between 26^th March and 15^th April 2021

2.       Submit your claim on this site after 14 days of making your purchase and between 10^th April and 30^th May 2021

3.       Wait for your claim to be approved

4.       Receive your new Band 4 (Graphite Black) within 30 days of your claim being validated. The item will be shipped to the address you have provided in the claim form.

Need more help?

Check the list of participating retailers below “Where can I purchase my HUAWEI FreeBuds 4i?”

For full details about this promotion, see Terms & Conditions.

The promotion is open to customers that purchase the new HUAWEI FreeBuds 4i, between 26^th March and 15^th April 2021, from the below retailers.

o    Amazon.co.uk (excludes purchases from sellers on Amazon’s market-place platform)  

o   Argos

o   Very.com 

o   AO

o   John Lewis 

Submit your claim on this site after 14 days of making your purchase and between 10^th April and 30^th May 2021.

When submitting your claim, you'll just need to provide the following:

o   Date of purchase

o   Place of purchase

o   Invoice or receipt number 

o   Details of your new Huawei product, including its serial number

o   A digital copy of your proof of purchase

o   Personal details, including the address where you would like your gift delivered too

You can claim up to 5 times (once for each purchase of a qualifying HUAWEI FreeBuds 4i).

Unfortunately, we can only offer a reward for purchases of HUAWEI FreeBuds 4i made from a participating retailer during the promotional period.

Physical copy/in-store purchase:

If you have a scanner, you can simply scan your proof of purchase and save to your computer ready to upload.

If you do not have a scanner, take a picture of your proof of purchase with your mobile phone, digital camera or tablet. You can transfer this document to your computer by emailing it to yourself or via USB. If you are claiming on your tablet or phone, simply upload the image straight from your devices photo library.

Digital copy/online purchases:

Simply take a screenshot of your proof of purchase and save to your computer as a PDF or JPEG. You can save your proof of purchase as a JPEG by simply pasting your screenshot into Microsoft Paint and saving this to your computer as a JPEG.

Alternatively, you can print your proof of purchase then scan or photo as detailed above.

General requirements for documents uploaded:

When scanning or snapping a picture of your proof of purchase, please make sure all the required details are clearly visible. If your document is blurred or unclear, this may invalidate your claim.

Proof of purchases must be sent as a PDF document or JPEG image file and the maximum size of each document is 20Mb.

If you like, you can upload multiple documents; simply select the files you would like to upload and add them one at the time.

This is likely to be for one of the following reasons:

·   You have missed the claim window for this promotion

·   Your purchase date is outside the promotional period

·   You are too early to claim for this promotion

Please refer to your proof of purchase for your purchase date. View the Terms and Conditions of this promotion for more information about the claim period.

First, prepare your documents for upload as described above. You can then upload your proof of purchase when asked during the claim process by following these steps:

To upload the document(s), select Image of SN number and Image of purchase invoice/receipt, then simply locate the file that you want to upload and click Open. The name of the document selected will then be displayed on the web page. Make sure this is the correct document then select Upload.

If you would like to add more documents, you just need to click Add item then repeat this process. The documents will be listed as you add them. If you select the wrong document at any point, you can remove it by clicking the delete button (indicated by the Bin icon). 

Your claim will be checked by one of our agents and we will email with an update as soon as we can. 

You can also check the progress of your claim any time you like using our Claim tracker on this website.

Please check the email account you provided on your claim form for emails related to this promotion. Make sure you check your junk or spam email folder. Alternatively, you can get a live update on your claim using our Claim tracker on this website.

This means that your claim is missing some information and is currently on hold. It may be that we were unable find the necessary details on your proof of purchase or that there was some issues with the information you entered on the claim form. For more details, please see your email.

Common reasons for this type of request:

·   Proof of purchase was not legible

·   Proof of purchase did not show the price paid, products purchased or the retailer you purchased from

·   Document uploaded was not an acceptable proof of purchase

·   Additional documentation is needed to support your claim (e.g. an order confirmation was supplied which did not show the purchase was completed in which case we ask to see a delivery note or invoice)

·   SN number entered on your claim was invalid

We endeavour to dispatch your HUAWEI Band 4 (Graphite Black) within 30 days of your claim being validated.

If you have received an email to confirm the validation of your claim, then you can rest assured we are getting your reward ready to send as quickly as we can. Please refer to the Terms and Conditions of the promotion for reward timeframes.

Check the email account you provided on your claim form for updates related to this promotion. As soon as your reward is out for delivery, we will notify you by email. Make sure you check your junk or spam email folder

You can also check the progress of your claim any time you like using our Claim tracker on this website.

If you have not received your tracking code, please contact our Team for assistance

We take the utmost care in ensuring all rewards are received as quickly and as carefully as possible for you to enjoy. However, if you find your reward is faulty upon delivery or develops a fault within 31 days of delivery, please contact our team and we will be happy to assist you with a replacement free of charge.

If your reward develops a technical fault after this timeframe, please contact the Huawei Warranty team. They can help you with having your reward repaired or replaced. Please visit the Huawei Warranty page for full details and contact information.

Our Promotional Support Team will be happy to answer any questions you may have regarding this promotion. Please contact us via telephone by calling  0330 054 2845 or email at freebuds4i@huaweipromo.co.uk.