service-privacy-notice

HUAWEI Service Privacy Notice

Introduction

This Privacy Notice contains important information about information we collect from you, for which purpose, what we do with it, how long we store it for, and your rights. Please read this document carefully. If you have any questions please contact us using the contact information provided below.

Information we collect from you, why, and what we do with it

We collect the following categories of information, which is called personal data, from you:

Contact details, including your name, phone number, email address and postal address, and, device details, including the IMEI of your device and other identifiers.

We collect your personal data so that we can fulfill our contractual obligations to you, specifically to provide the in warranty services to you under Huawei’s limited warranty which can be found https://consumer.huawei.com/uk/support/warranty-policy/

We need your personal data for the following purposes:

-        To collect and return your device to you;

-        To contact you about your device repair;

-        To provide repair services for your faulty device.

We store the data you provide for six (6) years.

We do not use your personal data to build a profile about you that is used to make computer-based, automated decisions that can impact you.

If you choose not to provide some or all of the information we request from you we might not be able to repair your device under Huawei’s limited warranty.

Who “we” are, and who we share your data with

We are Huawei Technologies (UK) Co., Ltd, a company registered in England and Wales. We can be contacted by mail at 300 South Oak Way, Green Park, Reading, Berkshire, RG2 6UF, by phone at 0800 088 6700, and by email at consumer_privacy@huawei.com.

We share your personal data with the following companies:

- Sykes Global Services Ltd., registered in England and Wales, with contact address at Nether Road, Galashiels, TD1 3HE, and telephone number 01896 754866.

- S.B.E Ltd., registered in England and Wales, with contact address at Beaver Industrial Estate, Ashford, Kent, TN23 7SH, and telephone number 01233 619320.

We share your personal information for the following purposes:

-        to provide you with telephone/hotline contact services to arrange collection of your device for repair under Huawei’s limited warranty

-        to provide repair services in respect of you faulty device under Huawei’s limited warranty

-        to collect and return your device to you.

We outsource some of our business operations to other companies in the Huawei Group or to third-party vendors, called data processors. As part of outsourcing operations we may provide them with some or all of your personal data, along with strict instructions how they can use it to fulfill their contracts with us. The processors that have access to your personal data are:

Sykes Global Services Ltd and S.B.E Ltd – see contact details above  

Data processors are not allowed to use your personal data for their own purposes.  However, when you agree to Huawei’s accredited service center, S.B. E Ltd., repairing your device when the device or the particular fault is not covered by Huawei’s limited warranty, S.B.E Ltd will process your personal data in the provision of such repair only and, in accordance with their own privacy notice.

We send your personal data to Huawei Technologies (UK) Co., Ltd’s affiliated group companies in China. The European Union has determined that the laws of this country are not adequate to protect your personal data without additional steps being taken. The steps we take to ensure that your personal data are protected are contractual clauses approved by the European Union for this purpose. You can request a copy of these contractual clauses by writing or emailing us.

Your rights, and how to exercise them

You have important rights under the law. Please read this section carefully, so that you understand them.

If we asked for your consent to collect and use your personal data you can withdraw your consent at any time by contacting us and telling us. If you choose to withdraw your consent, we might not be able to deliver or provide any more the purpose your personal data was collected for. Our use of your personal data before you notify us you are withdrawing consent is permitted.

You may ask us for a copy of the personal data we have stored about you. You can request a copy of your personal data in an electronic format that may allow you to share it with another company. If you find a mistake in the personal data we provide you can request that we update it, by telling us what the mistake is and how to correct it. You can also ask us to delete your personal data if you no longer wish us to store and use it.

You also have the right to tell us not to use your personal data in our business operations until mistakes in it are corrected, if you believe our use of your personal data is illegal, or if you do not wish us to delete your data for legal reasons but you do not want us to use it while we have it.

Whenever you contact us to exercise your legal rights described above we will respond to you in a timely fashion, and within one month at the most. If we reasonably believe we cannot fulfill your request we will provide you full details of why we cannot, and of the options available to you under law if you disagree with us.

You may at any time contact our Data Protection Officer, using the following contact information at: Data Protection Officer, by email at dpo@hauwei.com. You can also contact the supervisory authority, the ICO in the UK.

For more information

If you have any questions about our practices surrounding the collection, use, sharing, and disposal of your personal data please visit us on the web, at: https://consumer.huawei.com/uk/  for more information. 

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