Terms and Conditions of Sale

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          Terms and Conditions of Sale

          These Terms and Conditions of Sale (hereinafter, "Terms and Conditions") apply to your purchases on https://consumer.huawei.com/uk/ and the contract you enter into with Huawei Technologies (UK) Co., Ltd., (hereinafter, "we", “our” or "Huawei"), a company incorporated in England and Wales having its registered office at 300 South Oak Way, Green Park, Reading, Berkshire, RG2 6AD and whose registered number is 4295981.

          Please read the Terms and Conditions carefully so that you are aware of your rights and obligations. You can save or print these Terms and Conditions for your future reference. Huawei shall also save the text of the entire contract and make it available to you upon your request.

          1. Applicability

          These Terms apply to all offers, contracts, and deliveries by Huawei on the website http://consumer.huawei.com/uk/ and all relevant subdomains ("Huawei Online Store") unless otherwise agreed.

          2. Prices and Payment

          2.1. Huawei's sales prices are listed in the Huawei Online Store and include all duties, fees, and other charges applied upon sales by Huawei, including VAT (if applicable).
          2.2. All prices and information in the Huawei Online Store are intended to be accurate and complete; however, in certain situations pricing and other errors may occur. You shall have no right to rely upon a price that is obviously or materially lower than the prevailing retail price for that product or service. In the event that Huawei's published price for a product or service is obviously or materially lower than the prevailing retail price due to Huawei's pricing error, we have no obligation to sell at that price and shall be entitled to cancel the contract with you before shipment and delivery. Furthermore, if the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
          2.3. Unless otherwise stipulated in the Huawei Online Store and in the order process, Huawei's delivery and administration charges are included in the final price payable for the products. Any charges or fees that will be added to the product price will be visible to you during the order process and before you place the order. For more information, refer to Huawei's Delivery Policy.
          2.4. Payment shall be made by any payment methods offered in the Huawei Online Store. Any refunds to you will be made to the same card or through the same payment method you used when making the original payment.

          3. The Contract

          3.1. Contracts will only be entered into through the Huawei Online Store and following your acceptance of these Terms and Conditions.
          3.2. By clicking the purchase button you are placing a binding order for the products and services in your shopping basket (the “Offer”). Shortly after we have received your order, we will email you an order confirmation. The order confirmation email does not signify Huawei's acceptance of your order as it simply confirms that we have received your order. Once we have processed your order and prepared it for shipping, we will send you an email stating that we have accepted your order, which will include the shipment details (the "Acceptance"). Before you receive Huawei's Acceptance, you have the right to cancel your Offer. Circumstances where your order might not receive Acceptance by Huawei include situations where: the product is out of stock; we are unable authorize your payment; due to unexpected limits on our resources which we could not reasonably plan for; or we have identified an error in the price or description of the product.
          3.3. Your contract with Huawei will solely be concluded in the English language.
          3.4. You need to be at least 18 years old to place orders in the Huawei Online Store.
          3.5. Title: You do not own a product which is goods until we have received full payment.
          3.6. Each order must be paid for in advance of delivery by any payment methods offered in the Huawei Online Store. Products will only be shipped after Huawei's verification of your payment.
          3.7. You are solely liable for payment of any fees charged by your bank, card issuing company or other provider of your selected payment option.

          4. Delivery

          4.1. Your order and contract will be processed and performed when we have received your payment. We are not obliged to ship any products before we have received the full payment for the product.
          4.2. We may refuse single orders for multiple products with different delivery periods or different delivery addresses.
          4.3. If it is not possible for Huawei to ship the products within the delivery period mentioned in the Huawei Online Store or order confirmation, we will inform you thereof and allow you to terminate the contract, in which case any payment made to Huawei will be reimbursed. Your other rights and remedies under consumer law remain unaffected.
          4.4. Location of Delivery: We do not deliver to addresses outside the UK and we do not deliver to Jersey, Guernsey and Isle of Man addresses.
          4.5. Please also see our Delivery Policy for more details.

          5. Right to Cancel (Consumer Contracts Regulations 2013)

          5.1. As a consumer, you have the right to cancel your contract within fourteen (14) days without giving any reason. The cancellation period is fourteen (14) days from:

          • in the case of a sale contract for a good: the date on which you, or a third party named by you who is not the carrier, have or has taken possession of the goods;
          • in the case of a contract for multiple goods which you have ordered as part of a single order and are delivered separately: the date on which you, or a third party named by you who is not the carrier, have or has taken possession of the last goods;
          • in the case of a contract for the supply of a good in multiple parts or pieces: the date on which you, or a third party named by you who is not the carrier, have or has taken possession of the last partial shipment or part;
          • in the case of a contract for the regular delivery of goods for a fixed period: the date on which you, or a third party named by you who is not the carrier, have or has taken possession of the goods for the first time;
          • in the case of a service contract or a contract for the supply of digital content that is not delivered on a physical data medium: the date of conclusion of the contract.

          You may exercise your right to cancel by making a clear statement (e.g. a letter sent by post or e-mail) regarding your decision to cancel your contract using the following contact details:

          Contact us:
          +44-800 088 6700
          Mon - Fri: 09:00 - 21:00, Sat: 09:00 - 17:00. Except Bank Holidays | English


          In order to exercise your right to cancel in time, it is sufficient that you send the notice of your decision to cancel before the expiration of the cancellation period.

          Where the last day of a period expressed otherwise than in hours is a public holiday, Sunday or Saturday, the period shall end with the expiry of the last hour of the following working day.

          You may also use the Cancellation Form (please download here), if you prefer, but its use is not mandatory.

          5.2. Consequences of Cancellation

          In the event that you cancel your contract, we will immediately refund all payments we have received from you, including delivery charges (except for additional costs arising from your selection of a different delivery method that is more expensive than the standard delivery offered by Huawei) no later than fourteen (14) days after the date on which the notification of your cancellation of your contract has been received by Huawei. Refunds shall be issued to you using the same means as your original payment, unless otherwise agreed upon between you and Huawei. In no event will we charge you any fees for receiving this refund.

          We may refuse to refund you until we have received the products back or until you have provided proof that you have returned the products, whichever is earlier.

          You must return the products to Huawei immediately, and in any event not later than fourteen (14) days from the date on which you notify Huawei of your cancellation of your contract. You will only have to bear the direct costs of returning the goods, if any, in accordance with our Return Policy. The deadline is considered to have been met if you send the products before the expiration of the period of fourteen (14) days.

          If you cannot return the products to Huawei in whole or in part, or there is a reduction in value of the goods due to your handling them in a way which would not be permitted in a shop, your refund (excluding delivery costs) may be reduced or you must compensate Huawei for the reduction in value. You are responsible for any loss of value of the goods if this loss of value is due to excessive handling beyond what is necessary to establish the nature, characteristics, and functionality of the goods.

          If you have requested that the services should commence during the cancellation period, you must pay us a reasonable amount corresponding to the proportion of the services already provided at the time you notify Huawei of your intent to exercise your right to cancel in respect of this contract in comparison with the total volume of services provided for in the contract.

          5.3. Exclusion of the Right to Cancel

          You do not have the right to cancel the following contracts:

          • Contracts for the supply of goods which are made to the consumer's specifications or are clearly personalised.
          • Contracts for the supply of goods if, due to their nature, they were inseparably mixed with other goods after the delivery.
          • Contracts for the supply of goods, which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
          • Contract for the supply of sealed computer software, which was unsealed after delivery.

          5.4. Expiry of the Right to Cancel

          Your right to cancel is subject to expiry in the following circumstances:

          • In the case of services, after they have been fully rendered, provided that you have previously expressly agreed and confirmed that it will lose its right to cancel once the services have been fully rendered. If the services have not been fully rendered and you have agreed that they will be rendered within fourteen (14) days of the conclusion of the services contract, then you will receive an amount proportional to the services already rendered until the date on which it has notified us of its intent to cancel from the service contract.
          • In the case of the supply of digital content which is not supplied on a tangible medium, if the performance, download or streaming has begun with your prior express consent, you acknowledge that you hereby lose your right to cancel.
          • To seek for more guidance, please refer to our Return Policy

          6. Bundles, Gifts and Discount Vouchers

          From time to time, Huawei may offer you bundled products or provide you with a gift if you purchase in our Huawei Online Store. These bundles and gift promotions are only provided under the condition that you keep the products. To receive your full refund, we recommend that you return the bundled products and gifts in their entirety. If you are not be able to do so, you may have to pay us a proportionate compensation or we may reduce your refund.

          Huawei may provide discount vouchers with the aim to promoting our products. Discount vouchers grant a reduction of the price of the goods to be sold, subject to applicable terms and conditions, and represent the value that Huawei renounce to collect in relation to the supply. They are not considered as a payment instrument of the goods to be sold.

          7. Huawei's Warranty Policy

          Huawei voluntarily offers a limited warranty in respect of certain Huawei branded products and accessories. The applicable warranty terms and conditions can be reviewed at Warranty Policy and are also contained in your Huawei packaging box.

          The Huawei Warranty Policy is separate and in addition to the legal rights of consumers under applicable local country laws governing the sale of consumer goods and does not affect your legal rights in relation to faulty or misdescribed products.

          8. Consumer Law Rights

          If you are a consumer we are under a legal duty to supply products that are in conformity with this contract. If you wish to exercise your legal rights to reject products you must return them to us. We will pay the costs of postage or collection. For details on how to return products purchased in the Huawei Online Store, please see our Return Policy. Nothing in these terms will affect your legal rights.

          9. Force Majeure

          Huawei is not responsible for delays outside its control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

          10. Complaints and Dispute Resolutions

          10.1. If you have a complaint about the handling of the contract or the provision of Huawei's services in relation to your purchase of the products, you may contact Huawei through https://consumer.huawei.com/uk/contact-us/ or contact the Huawei Online Store customer service on 800 088 6700 from Mon to Fri: 09:00 - 21:00, Sat: 09:00 - 17:00. Except Bank Holidays.
          10.2. You (being a consumer) may also report and submit a complaint to the local country Online Dispute Resolution bodies authorized on the ODR platform of the European Commission at http://ec.europa.eu/odr. Huawei is not obliged to participate in and does not intend to participate in a dispute resolution procedure before an Alternative Dispute Resolution entity (ADR) or in an EU Online Dispute Resolution (ODR).
          10.3. You are always welcome to contact the Huawei customer service center by hotline / live chat / email if you need help when you return / replace your products.

          11. Export

          11.1. The products are manufactured according to specifications and intended for use in the countries of the European Economic Area (EEA), UK and Switzerland.
          11.2. The contract and all products are subject to applicable export control laws, including the export control laws of the USA. You may not export any product purchased from Huawei to any country outside the EEA, UK or Switzerland if prohibited by export control laws. If you plan to export any product purchased from Huawei to another country, you must obtain the required export licenses (or other government approvals) prior to doing so.

          Contact details

          Should you have any questions, complaints or comments after reading these General Terms and Conditions, please contact Huawei through the Huawei Online Store, by email, or at Huawei's address:

          Huawei Technologies (UK) Co. Ltd
          300 South Oak Way
          Green Park, Reading, Berkshire
          RG2 6AD
          VAT No.: GB 788485848

          These Terms and Conditions apply from 15 March 2020.

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