These Terms and Conditions of Sale (hereinafter, "Terms and Conditions") apply to your purchases on https://consumer.huawei.com/uk/
and the contract you enter into with Huawei Technologies (UK) Co., Ltd., (hereinafter, "we", “our” or "Huawei"), a
company incorporated in England and Wales having its registered office at 300 South Oak Way, Green Park, Reading,
Berkshire, RG2 6AD and whose registered number is 4295981.
Please read the Terms and Conditions carefully so that you are aware of your rights and obligations. You can save or print these Terms and Conditions for your future reference. Huawei shall also save the text of the entire contract and make it available to you upon your request.
These Terms apply to all offers, contracts, and deliveries by Huawei on the website http://consumer.huawei.com/uk/ and all relevant subdomains ("Huawei Online Store") unless otherwise agreed.
These Terms do not apply to other offers, contracts, and deliveries in a Huawei store (Huawei owned or operated by an authorised retailer). Please check the terms for the store you visit.
2.1. Huawei's sales prices are listed in the Huawei Online Store and include all duties, fees, and other charges
applied upon sales by Huawei, including VAT (if applicable).
2.2. All prices and information in the Huawei Online Store are intended to be accurate and complete; however, in certain situations pricing and other errors may occur. You shall have no right to rely upon a price that is obviously or materially lower than the prevailing retail price for that product or service. In the event that Huawei's published price for a product or service is obviously or materially lower than the prevailing retail price due to Huawei's pricing error, we have no obligation to sell at that price and shall be entitled to cancel the contract with you before shipment and delivery. Furthermore, if the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
2.3. Unless otherwise stipulated in the Huawei Online Store and in the order process, Huawei's delivery and administration charges are included in the final price payable for the products. Any charges or fees that will be added to the product price will be visible to you during the order process and before you place the order. For more information, refer to Huawei's Delivery Policy.
2.4. Payment shall be made by any payment methods offered in the Huawei Online Store. Any refunds to you will be made to the same card or through the same payment method you used when making the original payment.
3.1. Contracts will only be entered into through the Huawei Online Store and following your acceptance of these Terms and Conditions.
3.2. By clicking the purchase button you are placing a binding order for the products and services in your shopping basket (the “Offer”). Shortly after we have received your order, we will email you an order confirmation. The order confirmation email does not signify Huawei's acceptance of your order as it simply confirms that we have received your order. Once we have processed your order and prepared it for shipping, we will send you an email stating that we have accepted your order, which will include the shipment details (the "Acceptance"). Before you receive Huawei's Acceptance, you have the right to cancel your Offer. Circumstances where your order might not receive Acceptance by Huawei include situations where: the product is out of stock; we are unable authorize your payment; due to unexpected limits on our resources which we could not reasonably plan for; or we have identified an error in the price or description of the product.
3.3. Your contract with Huawei will solely be concluded in the English language.
3.4. You need to be at least 18 years old to place orders in the Huawei Online Store.
3.5. Title: You do not own a product which is goods until we have received full payment.
3.6. Each order must be paid for in advance of delivery by any payment methods offered in the Huawei Online Store. Products will only be shipped after Huawei's verification of your payment.
3.7. You are solely liable for payment of any fees charged by your bank, card issuing company or other provider of your selected payment option.
4.1. Your order and contract will be processed and performed when we have received your payment. We are not obliged to ship any products before we have received the full payment for the product.
4.2. We may refuse single orders for multiple products with different delivery periods or different delivery addresses.
4.3. If it is not possible for Huawei to ship the products within the delivery period mentioned in the Huawei Online Store or order confirmation, we will inform you thereof and allow you to terminate the contract, in which case any payment made to Huawei will be reimbursed. Your other rights and remedies under consumer law remain unaffected.
4.4. Location of Delivery: We do not deliver to addresses outside the UK and we do not deliver to Jersey, Guernsey and Isle of Man addresses.
4.5. Please also see our Delivery Policy for more details.
5.1. As a consumer, you have the right to cancel your contract within fourteen (14) days without giving any reason. The cancellation period is fourteen (14) days from:
You may exercise your right to cancel by making a clear statement (e.g. a letter sent by post or e-mail) regarding your decision to cancel your contract using the following contact details:
+44-800 088 6700
Mon - Fri: 09:00 - 21:00, Sat: 09:00 - 17:00. Except Bank Holidays | English
In order to exercise your right to cancel in time, it is sufficient that you send the notice of your decision to cancel before the expiration of the cancellation period.
Where the last day of a period expressed otherwise than in hours is a public holiday, Sunday or Saturday, the period shall end with the expiry of the last hour of the following working day.
You may also use the Cancellation Form (please download here), if you prefer, but its use is not mandatory.
5.2. Consequences of Cancellation
In the event that you cancel your contract, we will immediately refund all payments we have received from you, including delivery charges (except for additional costs arising from your selection of a different delivery method that is more expensive than the standard delivery offered by Huawei) no later than fourteen (14) days after the date on which the notification of your cancellation of your contract has been received by Huawei. Refunds shall be issued to you using the same means as your original payment, unless otherwise agreed upon between you and Huawei. In no event will we charge you any fees for receiving this refund.
We may refuse to refund you until we have received the products back or until you have provided proof that you have returned the products, whichever is earlier.
You must return the products to Huawei immediately, and in any event not later than fourteen (14) days from the date on which you notify Huawei of your cancellation of your contract. You will only have to bear the direct costs of returning the goods, if any, in accordance with our Return Policy. The deadline is considered to have been met if you send the products before the expiration of the period of fourteen (14) days.
If you cannot return the products to Huawei in whole or in part, or there is a reduction in value of the goods due to your handling them in a way which would not be permitted in a shop, your refund (excluding delivery costs) may be reduced or you must compensate Huawei for the reduction in value. You are responsible for any loss of value of the goods if this loss of value is due to excessive handling beyond what is necessary to establish the nature, characteristics, and functionality of the goods.
If you have requested that the services should commence during the cancellation period, you must pay us a reasonable amount corresponding to the proportion of the services already provided at the time you notify Huawei of your intent to exercise your right to cancel in respect of this contract in comparison with the total volume of services provided for in the contract.
5.3. Exclusion of the Right to Cancel
You do not have the right to cancel the following contracts:
5.4. Expiry of the Right to Cancel
Your right to cancel is subject to expiry in the following circumstances:
From time to time, Huawei may offer you bundled products or provide you with a gift if you purchase in our Huawei Online Store. These bundles and gift promotions are only provided under the condition that you keep the products. To receive your full refund, we recommend that you return the bundled products and gifts in their entirety. If you are not be able to do so, you may have to pay us a proportionate compensation or we may reduce your refund.
Huawei voluntarily offers a limited warranty in respect of certain Huawei branded products and accessories. The applicable warranty terms and conditions can be reviewed at Warranty Policy and are also contained in your Huawei packaging box.
The Huawei Warranty Policy is separate and in addition to the legal rights of consumers under applicable local country laws governing the sale of consumer goods and does not affect your legal rights in relation to faulty or misdescribed products.
If you are a consumer we are under a legal duty to supply products that are in conformity with this contract. If you wish to exercise your legal rights to reject products you must return them to us. We will pay the costs of postage or collection. For details on how to return products purchased in the Huawei Online Store, please see our Return Policy. Nothing in these terms will affect your legal rights.
Huawei is not responsible for delays outside its control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
10.1. If you have a complaint about the handling of the contract or the provision of Huawei's services in relation to your purchase of the products, you may contact Huawei through https://consumer.huawei.com/uk/contact-us/ or contact the Huawei Online Store customer service on 800 088 6700 from Mon to Fri: 09:00 - 21:00, Sat: 09:00 - 17:00. Except Bank Holidays.
10.2. You (being a consumer) may also report and submit a complaint to the local country Online Dispute Resolution bodies authorized on the ODR platform of the European Commission at http://ec.europa.eu/odr. Huawei is not obliged to participate in and does not intend to participate in a dispute resolution procedure before an Alternative Dispute Resolution entity (ADR) or in an EU Online Dispute Resolution (ODR).
10.3. You are always welcome to contact the Huawei customer service center by hotline / live chat / email if you need help when you return / replace your products.
11.1. The products are manufactured according to specifications and intended for use in the countries of the European Economic Area (EEA), UK and Switzerland.
11.2. The contract and all products are subject to applicable export control laws, including the export control laws of the USA. You may not export any product purchased from Huawei to any country outside the EEA, UK or Switzerland if prohibited by export control laws. If you plan to export any product purchased from Huawei to another country, you must obtain the required export licenses (or other government approvals) prior to doing so.
Should you have any questions, complaints or comments after reading these General Terms and Conditions, please contact Huawei through the Huawei Online Store, by email, or at Huawei's address:
Huawei Technologies (UK) Co. Ltd
300 South Oak Way
Green Park, Reading, Berkshire
VAT No.: GB 788485848
These Terms and Conditions apply from 15 March 2020.